Peter W.

BT is a key player in the UK's digital landscape, providing broadband, TV, and mobile services to individuals and businesses.

• Led transformation projects transitioning legacy PSTN and payphones from analogue to digital, enhancing technology efficiency.
• Collaborated with cross-functional teams to implement digital solutions, improving service delivery and reducing costs.

Nokia Bell Labs is renowned for innovation in telecommunications, enhancing digital integration across global industries.

PWS Consult & Execute specializes in digital transformation consultancy, focusing on change management and strategy implementation.

Equity AI focuses on automating data processing for population movement and transport analytics to support urban development policy.

• Delivered sales growth of 22% year on year in declining market with reduced product portfolio,
• Reduced value leakage within market teams by 68%
• Launched co-branded Mobile Learning App (Micro Learning: Video, Job Aids & AR) in 8 weeks
• Defining Strategy, Accountable for Profit & Loss, and overall business quality. On target to double business revenues within 3yrs by implementing digital training strategy covering platform creation with Digital Sales, A.I for Personalised Learning, Blockchain, Crowd Sourced Content & Micro Learning capabilities.

• Agile Coach towards digital sales & Enterprise functions ensuing successful implementation ‘of Agile Scrums model based on 2-week sprint cycles including process & cultural change management.
• Evaluation & successful implementation of Digital Ecosystem Management Platform MVP (Minimum Viable Product) in 16 weeks
• Multiple successful MVPs covering Salesforce, Apttus, SAP, Infonova R6 delivering improvments in pre-sales, order management, & execution processes.
• Ongoing operational review of digital technology, and trends, to define, refine & drive implementation plan for digitalization of services business.

• Reduction of price erosion from 8% p.a to nearly 0% in 2yrs through the transformation of commercial model & pricing approach.
• Successful launch of 3 major telco cloud support services (1st to market in Telco Industry)
• Developed Service Innovation Centre concept, selected for implementation.

• Program for aggressive deployment of network capacity aligned with improvements in operational performance was delivered with minimal delays, meeting all required KPIs (Increased Availability, Bandwidth, Throughput, Call Setup Completion Rate, PDP Context Activation).
• Led 18 month Bid team for Managed Services solution for 5yr outsource opportunity. While unsuccessful solution was recognised by customer as being the best technical solution, most likely to deliver their business goals.
• Responsible for total service delivery towards key mobile account including Project Management, Network Deployment & Integration, Network Optimisation, & Network Support Services.

• Turned around failed software deployment project resulting in contracts (£50m) being renewed.
• Key service improvements include reduced cost base by 32%, emergency support calls by 56% over 2 years, and increase in Customer Satisfaction Index from 6.1 to 7.1 out of 10
• Responsible for the management of support contracts within key account including service delivery, performance management, new product introduction and tender support.

• Responsibility for the Product Management of UK & IE Hardware Support Services (repair, logistics, and commercial models).
• After a poorly executed Global Distribution Centre relocation delivery performance to UK customers fell by 17% I was tasked with managing the UK recovery plan with a focus on minimising service credits payable to customers, expected to be in the region of £2m. By implementing realistic, well communicated recovery actions, supported by weekly performance reviews service credit payments were reduced to zero, and customer satisfaction maintained.
• Secured a £7m per annum logistics service with key mobile operator with new 2hr national logistics model.

• Managed support contracts with key fixed line operators, ensuring contract adherence and facilitating smooth product introductions.
• Devised a joint annual delivery plan for resolving technical issues, leading to improved client relationships and increased sales opportunities.

• Established a global training service line for broadband products, aligning with organizational goals and achieving financial targets.
• Pioneered a new Lean training model that improved efficiency and budget management, gaining senior management approval.
• Expanded training partnerships internationally, notably in Australia and China, enhancing global service delivery.

• Developed and revamped training programs for fixed line operators in Europe, boosting sales and customer satisfaction.
• Custom-designed training solutions, addressing both technological and product needs, adapting to market demands.

• Provided training needs analysis to customers
• Delivery of training courses to European fixed switch customers
• Design of bespoke training courses on both technologies and Nokia fixed switching products.

• Delivered comprehensive training for European fixed line Telcos, covering operations and troubleshooting on Nokia systems.
• Enhanced technical competency and operational efficiency for client teams through tailored training solutions.