- OperationsCOOFractional
What a fractional operations manager does, what one costs, and when to hire. Get matched with vetted operations talent through Go Fractional.
Ramiro Q.
Toronto, ON, Canada
Fractional COO/CRO in B2B SaaS
Fractional COO/CRO for SaaS, technology, and service businesses that need stronger operating structure and clearer revenue execution. I help founder-led and growing companies fix bottlenecks across GTM, operations, CX, product, finance, and technology, then turn those fixes into scalable systems. My background spans COO, CRO, CPO, CMO, Managing Director, and GM roles, with experience scaling businesses through the $1M–$15M ARR/revenue stage and advising companies in the $15M–$30M ARR range.
My wo…
Testimonials
“Ramiro is a true leader. Working with him, you feel valued and motivated to contribute your best towards project success. I've learned at his side, gaining valuable insights into SaaS companies, business development, and client experience. His extensive industry expertise and clear communication style make him an exceptional mentor. I value his ability to empower his team by giving them the space to work in their way, fostering a sense of collaboration towards a common goal.”
FT Francisco Thamier
Project manager and BA"Working for Ramiro was exceptional. I doubt I’ll ever work for someone like him again. I couldn’t imagine a better manager. His enthusiasm and intrinsic interest in his work is contagious and trickles down to the rest of the team. He works like a machine, being direct, when necessary, but also always making time to listen to anyone's needs, being helpful and understanding. Ramiro has been a great example for me, always full of ideas and providing constructive feedback"
KDJ Karel de Jongh
Onboarding Specialist and Account Manager"Ramiro was my line manager at Moveware for a number of years. His passion, work ethic and organizational skills makes him a true asset to the company. He would always be available to speak to come night or day and would always provide accurate and forward-thinking advice. A lot of the skills I have learnt from him I use today. Thanks for everything!"
AW Andrew Wilkins
Sales and Project Manager @ Moveware"I worked with Ramiro for many years and found his enthusiasm for everything infectious. He was always available to lend a hand and give advice, on top of never missing a beat in his own work. He always took the time to understand the whole issue to give clear and concise feedback."
MB Matthew Beard
Support ManagerSix years ago, I had the pleasure of meeting Ramiro. Since the beginning I was able to appreciate his energetic and joyful style. Throughout all this time, I was lucky to learn a lot from him about a completely new industry and be part of a very effective team led by him. But most of all his contagious passion for the company and leadership always took us to new levels. Ramiro's love to share his knowledge was one of the things that all of us were benefited by. I wish you all the best, and I know you will accomplish all your goals.
JMR Jose M. Rivas
During the time we worked together, Ramiro always demonstrated a deep knowledge of the product we sold and the moving market. In addition, he had the ability to convey this knowledge clearly and easily to his colleagues, generating excellent discussions on the topic and always focused on improving the product. In addition, he was a very supportive and motivating professional, helping the people who worked with him grow personally and professionally.It was a great pleasure to be able to work with Ramiro all this time. Thank you.
RPVB Rodrigo Paixão Vilas Bôas
I have had the pleasure of knowing Ramiro for many years, and throughout this time, I have been consistently impressed by his expertise and dedication. As a member of the IAM Data Solutions Taskforce, I have witnessed his exceptional contributions and how effectively he interacts with the team.Ramiro has extensive experience with renowned software companies in the moving industry, which has honed his ability to understand and address diverse business needs. His articulate communication skills and strong soft skills enable him to effectively convey complex technical concepts and foster positive interactions with colleagues and clients alike.I am confident that Ramiro would be a valuable asset to any company, bringing his wealth of knowledge, experience, and interpersonal skills to any role he undertakes. He would make a significant contribution to any team.
AS Alvaro Stein
Experience
Movd
Chief Operating & Revenue Officer (COO & CRO)
Jul 2025 - Present
B2B Marketplace platform (SaaS)
- Co-founded and built the operating model for a B2B logistics marketplace, from concept to market entry.
- Defined core operating workflows across CX, onboarding, product, SDLC, and service delivery.
- Built the GTM, pricing, launch-customer, and partner models required to support scalable adoption.
- Led commercial operations across marketing, sales, and partnerships.
Villvay
Chief Operating & Revenue Officer (COO & CRO), Fractional
Feb 2025 - Present
B2B Development and SaaS in eCommerce and Product Search
- Repositioned the business from project-based services toward a scalable recurring SaaS operating model
- Built sales playbooks, pricing frameworks, and channel strategy to support ARR growth.
- Aligned product, revenue operations, customer delivery, and partnerships for SaaS commercialization.
- Executed successful customer transitions from project-based services to recurring SaaS revenue.
MovingTech.ai
Business Transformation & Operations Consultant, Fractional
Jan 2023 - Present
Business processes and Technology consulting
- Built a consulting practice delivering AI, technology, and operating-model transformations for global clients
- Advised SMBs and SaaS businesses on operating-model, process, technology, and organizational improvements.
- Designed operating strategies spanning product, sales, marketing, pricing, and operations
- Conducted end-to-end business audits, uncovering opportunities for improvements in efficiency and profit
- • Built multiple AI and bespoke software solutions around client-specific workflows
Shipeezi™
Chief Operating & Revenue Officer (COO & CRO), Contract
Mar 2023 - Jun 2024
B2B Logistics and Supply management SaaS
- Built the commercial and operating foundation for a global Supply Chain SaaS startup across a $5M portfolio.
- Led the launch of a B2B logistics platform across product, sales, marketing, onboarding, support.
- Transitioned development and CX teams to Agile/Scrum to improve delivery and accountability.
- Built scalable CX, DevOps, marketing, and sales structures to support growth and retention.
Moveware
Branch Manager | Managing Director
Sep 2012 - Dec 2022
B2B ERP and CRM SaaS for Moving and Logistics companies
- Built the Americas operation from the ground up, including team, market, and operating model; scaled it from $0 to $2.5M ARR in four years while increasing global revenue by 30%.
- Redesigned onboarding and SLAs, improving time-to-revenue, profitability, retention, customer satisfaction, and resolution times.
- Transformed company from a lesser-known ERP/CRM provider into a market-leading business in its industry.
- Revitalized an underperforming branch, delivering the highest profit and implementation volume in its history while maintaining zero customer churn.
- Rebuilt product strategy, sales, marketing, and roadmap around ARR, customer demand, market opportunity, and scalability, helping drive sevenfold ARR growth
- Launched a B2B2C mobile product from concept to market, increasing upsell revenue by 20%.
- Promoted multiple times through increasingly senior leadership roles over a 10-year tenure. Also served as Chief Product Officer & Chief Marketing Officer.
Tippet Richardson & Monarch Moving
General Manager | Director of Operations
Jan 2006 - Sep 2012
B2B and B2C Moving, Storage, and Transportation Services
- Scaled a startup from launch to $2.5M in sales while building its operating model, and commercial foundations.
- Built operations across supply chain, customer service, staffing, and technology.
- Shifted from 100% asset-based to a 50/50 model, increasing EBITA by 50%.
- Implemented core software and workflows to support scalable operations and control.
- Led the implementation of a third-party ERP and CRM platform as project manager, coordinating requirements, configuration, migration, testing, and user adoption.
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