Rick L.

• As Director, Global Transformation, I lead the Finance Center of Excellence, Financial Systems, and Financial Data Teams, driving initiatives that align operational excellence with organizational well-being.
• My primary objectives include:
• Managing transformative finance projects alongside day-to-day business operations.
• Developing and implementing capacity management processes to optimize efficiency while fostering employee well-being across the organization.
• Establishing change management and process improvement methodologies to drive continuous improvement and innovation.
• Standardizing file storage, mapping, and shared document repositories to ensure seamless collaboration through a unified system.
• Passionate about delivering impactful solutions, I am committed to enhancing financial processes and empowering teams to achieve their fullest potential in a dynamic and evolving environment.

The mission of Briarcrest Christian School is to challenge and inspire college-bound students to know and honor Jesus Christ, seek God's truth and wisdom across disciplines, and pursue excellence and integrity in academics, creative and athletic endeavors.

• Coach and develop high-school wrestlers in technique, strength/conditioning, and match strategy
• Plan and run daily practices, individualized skill sessions, and in-season conditioning programs
• Prepare athletes for competitions by scouting opponents, creating game plans, and managing weight-class assignments
• Mentor students on sportsmanship, academics, and character consistent with school mission
• Coordinate meet logistics, travel, equipment, and communication with parents and athletic director
• Support athlete recruitment and college-prep guidance for varsity competitors

FedEx Logistics provides international shipping and integrated logistics solutions to support global supply chains and business needs.

• Led globally distributed IT and finance teams delivering warehouse systems, back-office finance apps, and customer retention initiatives
• Served as Chief of Staff to the SVP & CIO—aligning engineering, product, and operations priorities across FedEx Logistics, Global Clearance, Airline Technology, and Supply Chain
• Built PMO governance, portfolio prioritization, and executive planning disciplines to improve delivery predictability
• Owned program financials, business cases, and delivery metrics for multimillion-dollar transformation initiatives
• Delivered rapid-response ‘SWAT’ teams for critical customer issues, preserving million-dollar accounts
• Recipient: FedEx Bravo Zulu Awards (2021, 2023) and FedEx Five Star Award (2022) for transformation and service profitability

Intellivo is a subrogation and recovery intelligence company that helps health plans and insurers identify and pursue reimbursement opportunities from third-party liability payers using data-driven technology.

• Directed operations and strategy to identify external liability signals and convert them into recoverable claims
• Implemented data-driven identification processes that reduce member contact and increase recoveries
• Established KPI and governance frameworks to improve case identification, throughput, and recovery consistency
• Collaborated with product and analytics teams to refine matching algorithms and case-scoring models
• Supported client onboarding and retention initiatives focused on measurable recovery uplift and reduced friction
• Communicated outcomes and ROI to executive stakeholders and large health-plan clients

Since 1919 Hilton has been a leading global hospitality company operating multiple hotel brands and delivering guest services worldwide.

• Led enterprise technology planning and financial management for hospitality IT initiatives
• Managed multi-million dollar technology budgets, forecasts, and program roadmaps
• Implemented governance standards and vendor management improvements to increase project consistency
• Aligned technology delivery with commercial and operations stakeholders to improve service reliability
• Facilitated cross-functional collaboration between finance, legal, operations and IT to execute strategic initiatives

• Program Manager for PMO efforts on global clearance and shipping applications supporting customs and trade operations
• Built financial business case and led planning for the $76M CASCADE modernization program
• Designed on-call sharing service between offshore and domestic teams, reducing critical escalations by 47.5%
• Established portfolio governance, delivery metrics, and cross-functional execution disciplines
• Received Bravo Zulu recognition for leadership in program financial stewardship and operational impact

ALSAC / St. Jude Children’s Research Hospital is a leading pediatric research and treatment organization that supports families so they never receive a bill for treatment, travel, housing or food.

• Program Manager for digital fundraising campaigns including Marathon and Thanks and Giving
• Led implementation of fundraising platforms and donor-engagement technologies supporting high-volume campaigns
• Coordinated cross-functional teams (marketing, IT, operations) to execute campaign timelines and deliverables
• Managed vendor relationships, testing, and deployment to ensure platform reliability during peak fundraising periods
• Awarded the One Goal Award (2010) for leadership and execution on the Thanks and Giving campaign

Williamson County Schools is a K-12 public school district serving approximately 42,000 students across 52 school sites in Middle Tennessee.

• Coach high-school wrestlers in technical skills, match strategy, and weight management
• Design practice plans, conditioning routines, and season schedules to optimize athlete performance
• Provide mentorship focused on academics, behavior, and long-term athlete development
• Coordinate meets, travel logistics, and communication with parents and school athletic staff
• Foster a positive team culture emphasizing sportsmanship, safety, and personal growth

AIM Healthcare provides healthcare technology and services focused on claims discovery, payment integrity, and operational efficiency for payers and providers.

• Subject-matter expert for Claims Discovery applications—owning business and IT alignment for requirements, design, and delivery
• Led requirements gathering, data mapping, ETL validation, and user-acceptance testing for claims-discovery workflows
• Collaborated with analytics and engineering teams to improve detection rules, case scoring, and reporting
• Worked with stakeholders to define SLAs, reduce false positives, and streamline case handoffs to recovery teams
• Provided end-user training, documentation, and post-deployment support to operational teams

Since 1931 Bridgestone has focused on innovation in tires and mobility solutions, striving to set new standards across products and services.

• MBA internship supporting projects on customer trends analysis and enterprise data storage
• Conducted data analysis to identify customer behavior trends and supported recommendations to improve retention
• Collaborated with cross-functional teams to define business requirements for data architecture and reporting
• Built dashboards and presentations to communicate insights to stakeholders and support decision-making
• Supported process-improvement initiatives to standardize data collection and improve data quality