Robert J.

Experience

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  Flex Moving and Storage

  Director Business Operations

  Mar 2025 - Present
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  Flex Moving and Storage

  Director of Business Operations

  Mar 2025 - Present

  Flex Storage provides innovative, climate-controlled portable storage solutions and moving services.

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  Flex Moving and Storage

  Manager of Business Operations

  Apr 2024 - Mar 2025
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  Flex Moving and Storage

  Manager Business Operations

  Apr 2024 - Mar 2025
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  Milk Bar

  CSR Logistics Manager (CP)

  Mar 2023 - Jan 2024

  • Led daily logistics operations, optimizing inventory and shipment strategies to achieve operational goals and resolve issues efficiently.
  • Enhanced OTIF fulfillment at 3PL locations through leadership and collaboration, improving order accuracy and customer satisfaction.
  • Implemented KPI reporting for performance metrics and exception handling, enabling data-driven decisions and operational transparency.
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  Milk Bar

  Sr. Ecommerce Logistics Manager

  Mar 2023 - Jan 2024

  • Led daily logistics operations, optimizing inventory and shipment strategies to achieve operational goals and resolve issues efficiently.
  • Enhanced OTIF fulfillment at 3PL locations through leadership and collaboration, improving order accuracy and customer satisfaction.
  • Implemented KPI reporting for performance metrics and exception handling, enabling data-driven decisions and operational transparency.
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  Milk Bar

  3PL Manager

  Dec 2022 - Mar 2023

  • Orchestrated strategic planning and execution across fulfillment and eCommerce shipping, improving partnerships with 3PL providers and internal coordination for flawless delivery processes.
  • Fostered key relationships with warehouse and account teams, enhancing communication and driving operational excellence.
  • Ensured timely carrier operations and 100% dispatch rate, alongside conducting audits for SLA compliance, promoting accountability.
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  REEF

  Fleet Vendor Management & Maintenance Program Manager

  Nov 2021 - Nov 2022

  • Oversaw the comprehensive management of a diverse fleet, including leasing, purchasing, and renting of vehicles for operations across the USA and Canada, enhancing operational efficiency and coverage.
  • Cultivated strategic relationships with fleet vendors, serving as a pivotal liaison to streamline communication between vendors, the accounting team, and field operatives.
  • Implemented an efficient invoicing process, ensuring accuracy and consistency across all vendor interactions, and managed timely scheduling for preventive maintenance, significantly reducing vehicle downtime.
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  REEF

  Fleet Vendor Management & Maintenance

  Nov 2021 - Nov 2022

  • Oversaw the comprehensive management of a diverse fleet, including leasing, purchasing, and renting of vehicles for operations across the USA and Canada, enhancing operational efficiency and coverage.
  • Cultivated strategic relationships with fleet vendors, serving as a pivotal liaison to streamline communication between vendors, the accounting team, and field operatives.
  • Implemented an efficient invoicing process, ensuring accuracy and consistency across all vendor interactions, and managed timely scheduling for preventive maintenance, significantly reducing vehicle downtime.
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  REEF

  Sr. Associate, Fleet Management

  Sep 2021 - Nov 2021

  • Directed daily fleet operations, including the management of new rental/lease requests and maintenance coordination, by working closely with the Fleet Manager to ensure seamless operational continuity.
  • Strengthened vendor partnerships through effective communication, ensuring prompt response and escalation processes were in place.
  • Collaborated with local leadership to identify and implement fleet upgrades and provisions, directly contributing to increased order volume and operational efficiency.
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  REEF

  Fleet Manager

  Sep 2021 - Nov 2021

  • Directed daily fleet operations, including the management of new rental/lease requests and maintenance coordination, by working closely with the Fleet Manager to ensure seamless operational continuity.
  • Strengthened vendor partnerships through effective communication, ensuring prompt response and escalation processes were in place.
  • Collaborated with local leadership to identify and implement fleet upgrades and provisions, directly contributing to increased order volume and operational efficiency.
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  REEF

  Operations Service Specialist

  Nov 2020 - Jul 2021
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  REEF

  Sr. Associate, Last Mile Logistics

  Nov 2020 - Sep 2021

  • Leveraged process improvements to boost the productivity and effectiveness of the last-mile field teams.
  • Played a key role in issue resolution and route optimization while also fostering strong relationships with kitchen and retail units.
  • Compiled comprehensive annual and monthly expense reports, formulated SOPs for field operations, and served as a crucial link between the Control Tower and field teams.
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  AT&T

  Premier Support Specialist

  Nov 2019 - Nov 2020
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  AT&T

  Premier Support & Retention Supervisor

  Nov 2019 - Nov 2020

  AT&T is a leading telecommunications company providing internet, TV, and wireless services.

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  SIXT

  Customer Service Supervisor

  Jun 2018 - Nov 2019

  SIXT Group provides high-quality international mobility services, including car rental and ride-hailing.

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  SIXT

  Customer Service Representative

  May 2017 - Jun 2018
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  SIXT

  Reservations Sales Agent

  Jun 2016 - May 2017
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  Apex Machine Company

  Assembly Technician

  Jan 2015 - Apr 2016

  Apex Machine specializes in engineering parts handling, printing, and decorating machinery for diverse industries.