Tanesha N. Graham, MBA, CMHC

Experience

• Freelance

  Public Relations Strategist (Freelance)

  Dec 2023 - Present

  Currently working with award-winning actor, voice actor, and speaker Eli Harris & animation project Jericho Cutter I bring a unique blend of expertise in relationship management, marketing, and business strategy. I drive client PR and strategy efforts and help amplify their voice and mission through storytelling, media engagement, and brand positioning. Whether shaping brand narratives or optimizing client experiences, I am dedicated to making an impact through storytelling and strategic growth

  • Strategic Communication Planning: Crafting and implementing communication plans that align with business objectives, ensuring consistent and effective messaging across all channels.
  • Media Relations: Building and maintaining strong relationships with media outlets to secure positive coverage and manage the organization’s public image.
  • Content Development: Creating compelling content, including press releases, speaking engagement outlines and collateral, and social media posts
  • Client & Stakeholder Engagement: Collaborating with clients and stakeholders to ensure cohesive communication efforts.
• 

  Evolent Health

  Director, Service Excellence (Transition & Stabilization)

  Mar 2025 - Oct 2025

  Evolent partners with health plans and providers for improved health outcomes and care management.

  • Led enterprise-wide Service Excellence strategy improving global customer experience, SLA performance, and operational scalability.
  • Implemented standardized global issue-resolution frameworks and dashboards, enabling executive decision-making.
  • Served as senior escalation point for high-impact client issues, leveraging voice-of-customer insights to inform product and operational priorities.
• 

  Guidant Global for LyondellBassel

  People Analyst II (Contract / Project-based)

  Nov 2023 - Nov 2024

  • Developed executive dashboards and insights to support enterprise workforce strategy and global analytics redesign.
• 

  Headspace (Ginger + Headspace)

  Senior Operations Manager, Client Success Operations & Strategy

  Aug 2018 - Jul 2024

  Headspace provides mindfulness and mental health support.

  • Progressive leadership roles: Client Executive → Operations Manager → Senior Operations Manager
  • Directed global Client Success Operations and Strategy for enterprise healthcare clients, supporting retention, expansion, and scalable service delivery.
  • Owned operational readiness and implementation in 38 countries, maintaining uninterrupted service for enterprise clients.
  • Partnered with the C-suite at accounts including Cigna, Kaiser Permanente, Oscar Health; designed client success frameworks and playbooks.
  • Conducted client profitability and performance analysis, influencing delivery models and resourcing strategy.
  • Recruited and mentored Client Success leaders, fostering a consultative, outcomes-driven culture.
• 

  Graham HR Consultancy

  Principal

  Jun 2011 - Aug 2024

  Graham HR Consultancy offers customized HR and talent acquisition solutions.

  • Delivered HR consulting services resulting in improvement in client talent acquisition processes.
  • Developed comprehensive HR strategies for clients, reducing turnover rates.
  • Facilitated HRIS system implementations, improving data management efficiency.