Tanesha C.

Currently working with award-winning actor, voice actor, and speaker Eli Harris & animation project Jericho Cutter I bring a unique blend of expertise in relationship management, marketing, and business strategy. I drive client PR and strategy efforts and help amplify their voice and mission through storytelling, media engagement, and brand positioning. Whether shaping brand narratives or optimizing client experiences, I am dedicated to making an impact through storytelling and strategic growth

• Strategic Communication Planning: Crafting and implementing communication plans that align with business objectives, ensuring consistent and effective messaging across all channels.
• Media Relations: Building and maintaining strong relationships with media outlets to secure positive coverage and manage the organization’s public image.
• Content Development: Creating compelling content, including press releases, speaking engagement outlines and collateral, and social media posts
• Client & Stakeholder Engagement: Collaborating with clients and stakeholders to ensure cohesive communication efforts.

Evolent partners with health plans and providers for improved health outcomes and care management.

• Led enterprise-wide Service Excellence strategy improving global customer experience, SLA performance, and operational scalability.
• Implemented standardized global issue-resolution frameworks and dashboards, enabling executive decision-making.
• Served as senior escalation point for high-impact client issues, leveraging voice-of-customer insights to inform product and operational priorities.

• Developed executive dashboards and insights to support enterprise workforce strategy and global analytics redesign.

Headspace provides mindfulness and mental health support.

• Progressive leadership roles: Client Executive → Operations Manager → Senior Operations Manager
• Directed global Client Success Operations and Strategy for enterprise healthcare clients, supporting retention, expansion, and scalable service delivery.
• Owned operational readiness and implementation in 38 countries, maintaining uninterrupted service for enterprise clients.
• Partnered with the C-suite at accounts including Cigna, Kaiser Permanente, Oscar Health; designed client success frameworks and playbooks.
• Conducted client profitability and performance analysis, influencing delivery models and resourcing strategy.
• Recruited and mentored Client Success leaders, fostering a consultative, outcomes-driven culture.

Graham HR Consultancy offers customized HR and talent acquisition solutions.

• Delivered HR consulting services resulting in improvement in client talent acquisition processes.
• Developed comprehensive HR strategies for clients, reducing turnover rates.
• Facilitated HRIS system implementations, improving data management efficiency.