Tony Jefts

Experience

• 

  Topcoder, LLC

  General Manager - Head of Operations

  Aug 2022 - Present

  Topcoder is a global platform that connects businesses with a vast community of skilled freelancers specializing in software development, data science, and design. Through its unique challenge and innovation model, companies can crowdsource solutions by breaking projects into competitive challenges, allowing multiple experts to work simultaneously and submit their best ideas. This approach accelerates problem-solving, encourages innovative thinking, and delivers high-quality results. Whether you're looking to accelerate digital transformation or innovate with emerging technologies, Topcoder provides on-demand access to top talent, ensuring efficient, cost-effective outcomes.

  • I provide cross-functional leadership across operational excellence, delivery, customer success and support, data and analytics, finance, and legal for a B2B/B2C marketplace platform.
  • Own the P&L for Topcoder
  • Accountable for defining KPIs and running QBRs
  • Drive operational excellence across the organization
  • Crafted and led innovation program to enable customers to explore the jagged frontier of AI within their business models
  • Manage sales/revenue operations and participate as executive sponsor on key sales calls and customer relationships
  • Negotiated and closed $1M+ partnerships.
  • Optimize delivery mechanisms to best complement evolving product offerings and target markets
  • Manage the marketplace payment platforms for both sides of the marketplace
  • Developed data warehouse and reporting infrastructure to provide actionable insights for decision making across the organization
  • Subject matter expert and advisor on crowdsourcing models and gig marketplaces
  • Develop relationships, processes, and integrations between Topcoder and Wipro (our parent company)
• 

  Topcoder, LLC

  Director of Product Management and Platform Operations

  Aug 2019 - Aug 2022

  Topcoder is a global platform that connects businesses with a vast community of skilled freelancers specializing in software development, data science, and design. Through its unique challenge and innovation model, companies can crowdsource solutions by breaking projects into competitive challenges, allowing multiple experts to work simultaneously and submit their best ideas. This approach accelerates problem-solving, encourages innovative thinking, and delivers high-quality results. Whether you're looking to accelerate digital transformation or innovate with emerging technologies, Topcoder provides on-demand access to top talent, ensuring efficient, cost-effective outcomes.

  • Innovated new products and drove operational efficiency across the Topcoder marketplace to ensure optimum fulfillment, speed, and cost across both sides of the marketplace.
  • Led a team of product managers to create and evolve new product experiences across both sides of the marketplace in support of new product strategies and lines of business
  • Led a team of product operations specialists to develop processes and systems to support the operations of new products
  • Reduced time to fulfill customer demand and optimized costs by instituting detailed KPI tracking and creating resilient systems with constant feedback loops.
  • Implemented trust standards/processes and enhanced compliance to support requirements of new business models
  • Led a support team focused on superb customer satisfaction driven primarily by improved response times and product feedback loops
• 

  Topcoder, LLC

  Director of Product and Platform Development

  Jun 2008 - Aug 2019

  Topcoder is a global platform that connects businesses with a vast community of skilled freelancers specializing in software development, data science, and design. Through its unique challenge and innovation model, companies can crowdsource solutions by breaking projects into competitive challenges, allowing multiple experts to work simultaneously and submit their best ideas. This approach accelerates problem-solving, encourages innovative thinking, and delivers high-quality results. Whether you're looking to accelerate digital transformation or innovate with emerging technologies, Topcoder provides on-demand access to top talent, ensuring efficient, cost-effective outcomes.

  • Executed the full scope of product development and engineering to create Topcoder's platform and product suite geared at exposing the power of Topcoder's global innovation platform to customers.
  • Created the first version of the platform that exposed the ability to work with the Topcoder community and its unique challenge model directly to end customers
  • Worked directly with customers to shape the roadmap
  • Innovated multiple new methodologies and techniques to engage distributed communities, gaining several patents along the way
  • Used the Topcoder community as a high-powered flexible distributed workforce
  • Created an agile SDLC complemented by a flexible crowd model to enable rapid development, weekly releases, and the ability to fail fast and iterate
  • Took the approach of being the "CEO" of the product and leaned heavily into product operations, compliance, go-to-market strategy, and sales enablement
  • Partnered with top educational institutions such as Harvard Business School and MIT Sloan Business School to advance the understanding of community and competition-based gig models
  • Key participant along with the executive team while fundraising with venture capital firms, delivering live product demos and key product and operational metrics
  • Change management and integration of the platform and business processes through 2 acquisitions
• 

  Topcoder, LLC

  Project Manager and Account Manager

  Jan 2005 - Aug 2008

  Topcoder is a global platform that connects businesses with a vast community of skilled freelancers specializing in software development, data science, and design. Through its unique challenge and innovation model, companies can crowdsource solutions by breaking projects into competitive challenges, allowing multiple experts to work simultaneously and submit their best ideas. This approach accelerates problem-solving, encourages innovative thinking, and delivers high-quality results. Whether you're looking to accelerate digital transformation or innovate with emerging technologies, Topcoder provides on-demand access to top talent, ensuring efficient, cost-effective outcomes.

  • Worked directly with customers in a consulting capacity to deliver enterprise grade custom software leveraging the early versions of Topcoder's crowdsourcing model.
  • Led team of project managers, designers, architects, and deployment engineers to deliver enterprise custom software solutions
  • Streamlined the delivery process to optimize and scale by blending an in-house team of "orchestrators" with and flexible community-based delivery model
  • Developed standards and processes for an SDLC that complemented community-based delivery models
  • Implemented and delivered role-based training programs for all delivery roles
  • Implemented and delivered training programs for customers focused on defining software systems using UML and traceable documentation from requirements through to implementation and testing.