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Andrea S.

Bringing Humanity Back to Work: Strategic Science-Backed HR Leadership

With over 25 years of HR leadership and a track record of transformation at companies like Amazon, I stand at the forefront of creating human-centered workplace cultures. My work with CREST Collaborative empowers organizations and individuals to thrive, embodying my core belief that people are the linchpin of success. Through Culture Accelerator, Personal HR Advisor, and The Resilience Lab, I champion personal and organizational resilience, guiding startups to Fortune 500 companies towards lasting change. Let's humanize the workplace, one team at a time.

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Andrea S.

Work

The Resilience Lab

myresiliencelab.net
The Resilience Lab

The Resilience Lab offers digital tools, resources and community designed to help people remember their worth, reclaim their voice, and renew their life. We help people move past old patterns and limiting beliefs, set boundaries, and craft a renewed vision for their life.

The 5C’s of Human-Centered Culture

thecrestcollaborative.com
The 5C’s of Human-Centered Culture

After years of research, practice, and countless conversations with leaders across industries, I've developed a framework called The 5 C's of Human-Centered Culture.

The framework centers on five essential elements that work together to create the conditions where courage, innovation, and human potential flourish.

The framework helps us create conditions for human-centered culture by creating conditions for:

Curiosity

Fostering openness to explore different perspectives and building empathy

Connection

Enabling authentic, vulnerable moments of human recognition and shared understanding

Collaboration

Building environments where people work together toward common vision and shared purpose

Constructive Conflict

Normalizing open dialogue, effective communication through disagreement, and relationship repair

Community

Coming together for collective action, celebrating, volunteering together, and where well-being gets lived out through mutual support

Experience

Nov 2025 — Present
The CREST Collaborative

The CREST Collaborative

Founder

The CREST Collaborative empowers organizations to enhance employee experiences through specialized HR and culture services.

  • Founded and launched The CREST Collaborative, a consultancy focused on transforming organizational culture and employee resilience.
  • Designed the '5 C's of Human-Centered Culture' framework, significantly improving client engagement and workplace satisfaction.
  • Guided multiple organizations in implementing human-centered workplace strategies, resulting in improved retention and employee satisfaction.
Jul 2024 — Aug 2025
Amazon

Amazon

HR Director, Inclusive Experiences

Amazon is a global leader in e-commerce and cloud computing services, focusing on innovative customer solutions.

  • Led a global team to develop talent and inclusion strategies, enhancing employee engagement across the enterprise.
  • Implemented evidence-based engagement campaigns, resulting in improved job satisfaction and cultural alignment.
  • Scaled inclusion programming across the employee lifecycle, advancing organizational culture and diversity.
Jun 2023 — Aug 2024
Amazon

Amazon

HR Director, Diversity, Equity and Inclusion, Amazon Global Media and Entertainment

  • Developed and executed DEI strategies for Amazon's Entertainment sectors, fostering inclusive workplace environments.
  • Enhanced DEI business partners' capabilities, leading to effective inclusion plans and improved employee development.
  • Used data-driven insights to advise senior leaders, informing strategies to close talent gaps and improve succession planning.
Feb 2022 — Jun 2023
Amazon Web Services (AWS)

Amazon Web Services (AWS)

Sr. Manager, HR Global Strategic Programs and Operations, Inclusion, Diversity and Equity (IDE)

AWS provides reliable, scalable, and cost-effective cloud computing services globally.

  • Directed a 50+ person team as Interim Head of AWS IDE, architecting strategies for over 120,000 employees across 30+ business lines.
  • Managed multi-million dollar budgets to drive inclusive culture transformation strategy, impacting 70,000+ employees.
  • Developed research-backed manager capability strategies, measurable for organizational change and culture shifts.
Oct 2019 — Sep 2020
Amazon Web Services (AWS)

Amazon Web Services (AWS)

Principal HR Program Manager, Inclusion, Diversity & Equity

  • Implemented global talent development and culture change strategies, improving engagement across AWS.
  • Collaborated with leadership to implement strategic programs, resulting in enhanced employee engagement.
  • Facilitated global Inclusion Forums and Inclusive Leader Summits, improving HR strategic partnerships and outcomes.
  • Established a global ambassador network of over 21,000 employees, driving meaningful organizational change.
Jan 2017 — Oct 2019
Skate Like a Girl

Skate Like a Girl

Board Member

Skate Like a Girl promotes inclusive communities through skateboarding, focusing on confidence and social justice.

Jul 2016 — Oct 2019
Amazon Web Services (AWS)

Amazon Web Services (AWS)

Sr. Program Manager, Inclusion, Diversity and Equity

  • Launched IDE initiatives and change management efforts globally, impacting 50,000+ employees.
  • Partnered with HRBPs and leaders to execute learning experiences and events, increasing employee inclusion.
  • Facilitated AWS Inclusion 101 sessions, significantly enhancing awareness and engagement globally.
Jan 2016 — Jun 2016
Premera Blue Cross

Premera Blue Cross

Sr. Manager, Employee Relations & HR Compliance

Premera Blue Cross offers diverse health insurance solutions in the Pacific Northwest.

  • Managed a team of consultants addressing complex employee relations and compliance issues.
  • Led EEO investigations and guided ADA accommodation processes, ensuring compliance and fairness.
  • Implemented HR compliance policies, enhancing organizational diversity and inclusion efforts.
Sep 2015 — Jan 2016
Premera Blue Cross

Premera Blue Cross

Manager, HR Compliance

  • Led HR Compliance team, driving diversity and inclusion initiatives across the organization.
  • Spearheaded multi-year diversity strategy, resulting in improved workplace inclusivity and compliance.
  • Delivered compliance updates to cross-functional groups, enhancing policy understanding and adherence.
Apr 2015 — Sep 2015
Premera Blue Cross

Premera Blue Cross

Manager, Employee Relations

  • Directed Employee Relations team in addressing complex issues and guiding accommodation cases.
  • Streamlined performance improvement processes, enhancing team efficiency and organizational compliance.
Jan 2002 — Dec 2009
Washington Mutual / JP Morgan Chase

Washington Mutual / JP Morgan Chase

Employee Relations Consultant

JPMorgan Chase is a global financial services leader offering solutions to corporations and individuals.

  • Resolved workplace issues and informed management on team interventions to ensure collaboration.
  • Trained management on employee relations topics, improving workplace communication and team dynamics.
  • Consulted on performance improvement plans, driving effective employee development.
Jan 1995 — Dec 1998
Arizona Attorney General's Office

Arizona Attorney General's Office

Mediator/Intern/Case Coordinator

The Arizona Attorney General's Office provides legal services to the state government and its agencies.

  • Conducted mediations for EEOC charges and Child Protective Services cases, ensuring fair resolutions.