Andrea S.

Seattle, WA, USA

  1. People
  2. Leadership
  3. Founder
  4. Business Strategy
  5. Director of People Operations
  6. Team Building

Bringing Humanity Back to Work: Strategic Science-Backed HR Leadership

With over 25 years of HR leadership and a track record of transformation at companies like Amazon, I stand at the forefront of creating human-centered workplace cultures. My work with CREST Collaborative empowers organizations and individuals to thrive, embodying my core belief that people are the linchpin of success. Through Culture Accelerator, Personal HR Advisor, and The Resilience Lab, I champion personal and organizational resilience, guiding startups to Fortune 500 companies towards lasting change. Let's humanize the workplace, one team at a time.

Hire Andrea
Andrea S.

Work

  • The Resilience Lab

    The Resilience Lab

    The Resilience Lab offers digital tools, resources and community designed to help people remember their worth, reclaim their voice, and renew their life. We help people move past old patterns and limiting beliefs, set boundaries, and craft a renewed vision for their life.

    myresiliencelab.net
  • The 5C’s of Human-Centered Culture

    The 5C’s of Human-Centered Culture

    After years of research, practice, and countless conversations with leaders across industries, I've developed a framework called The 5 C's of Human-Centered Culture.

    The framework centers on five essential elements that work together to create the conditions where courage, innovation, and human potential flourish.

    The framework helps us create conditions for human-centered culture by creating condit…

    thecrestcollaborative.com

Experience

  • The CREST Collaborative

    The CREST Collaborative

    Founder

    Nov 2025 - Present

    The CREST Collaborative empowers organizations to enhance employee experiences through specialized HR and culture services.

    • Founded and launched The CREST Collaborative, a consultancy focused on transforming organizational culture and employee resilience.
    • Designed the '5 C's of Human-Centered Culture' framework, significantly improving client engagement and workplace satisfaction.
    • Guided multiple organizations in implementing human-centered workplace strategies, resulting in improved retention and employee satisfaction.

  • Amazon

    HR Director, Inclusive Experiences

    Jul 2024 - Aug 2025

    Amazon is a global leader in e-commerce and cloud computing services, focusing on innovative customer solutions.

    • Led a global team to develop talent and inclusion strategies, enhancing employee engagement across the enterprise.
    • Implemented evidence-based engagement campaigns, resulting in improved job satisfaction and cultural alignment.
    • Scaled inclusion programming across the employee lifecycle, advancing organizational culture and diversity.

  • Amazon

    HR Director, Diversity, Equity and Inclusion, Amazon Global Media and Entertainment

    Jun 2023 - Aug 2024

    • Developed and executed DEI strategies for Amazon's Entertainment sectors, fostering inclusive workplace environments.
    • Enhanced DEI business partners' capabilities, leading to effective inclusion plans and improved employee development.
    • Used data-driven insights to advise senior leaders, informing strategies to close talent gaps and improve succession planning.
  • Amazon Web Services (AWS)

    Amazon Web Services (AWS)

    Sr. Manager, HR Global Strategic Programs and Operations, Inclusion, Diversity and Equity (IDE)

    Feb 2022 - Jun 2023

    AWS provides reliable, scalable, and cost-effective cloud computing services globally.

    • Directed a 50+ person team as Interim Head of AWS IDE, architecting strategies for over 120,000 employees across 30+ business lines.
    • Managed multi-million dollar budgets to drive inclusive culture transformation strategy, impacting 70,000+ employees.
    • Developed research-backed manager capability strategies, measurable for organizational change and culture shifts.
  • Amazon Web Services (AWS)

    Amazon Web Services (AWS)

    Principal HR Program Manager, Inclusion, Diversity & Equity

    Oct 2019 - Sep 2020

    • Implemented global talent development and culture change strategies, improving engagement across AWS.
    • Collaborated with leadership to implement strategic programs, resulting in enhanced employee engagement.
    • Facilitated global Inclusion Forums and Inclusive Leader Summits, improving HR strategic partnerships and outcomes.
    • Established a global ambassador network of over 21,000 employees, driving meaningful organizational change.
  • Skate Like a Girl

    Skate Like a Girl

    Board Member

    Jan 2017 - Oct 2019

    Skate Like a Girl promotes inclusive communities through skateboarding, focusing on confidence and social justice.

  • Amazon Web Services (AWS)

    Amazon Web Services (AWS)

    Sr. Program Manager, Inclusion, Diversity and Equity

    Jul 2016 - Oct 2019

    • Launched IDE initiatives and change management efforts globally, impacting 50,000+ employees.
    • Partnered with HRBPs and leaders to execute learning experiences and events, increasing employee inclusion.
    • Facilitated AWS Inclusion 101 sessions, significantly enhancing awareness and engagement globally.
  • Premera Blue Cross

    Premera Blue Cross

    Sr. Manager, Employee Relations & HR Compliance

    Jan 2016 - Jun 2016

    Premera Blue Cross offers diverse health insurance solutions in the Pacific Northwest.

    • Managed a team of consultants addressing complex employee relations and compliance issues.
    • Led EEO investigations and guided ADA accommodation processes, ensuring compliance and fairness.
    • Implemented HR compliance policies, enhancing organizational diversity and inclusion efforts.
  • Premera Blue Cross

    Premera Blue Cross

    Manager, HR Compliance

    Sep 2015 - Jan 2016

    • Led HR Compliance team, driving diversity and inclusion initiatives across the organization.
    • Spearheaded multi-year diversity strategy, resulting in improved workplace inclusivity and compliance.
    • Delivered compliance updates to cross-functional groups, enhancing policy understanding and adherence.
  • Premera Blue Cross

    Premera Blue Cross

    Manager, Employee Relations

    Apr 2015 - Sep 2015

    • Directed Employee Relations team in addressing complex issues and guiding accommodation cases.
    • Streamlined performance improvement processes, enhancing team efficiency and organizational compliance.
  • Washington Mutual / JP Morgan Chase

    Washington Mutual / JP Morgan Chase

    Employee Relations Consultant

    Jan 2002 - Dec 2009

    JPMorgan Chase is a global financial services leader offering solutions to corporations and individuals.

    • Resolved workplace issues and informed management on team interventions to ensure collaboration.
    • Trained management on employee relations topics, improving workplace communication and team dynamics.
    • Consulted on performance improvement plans, driving effective employee development.
  • Arizona Attorney General's Office

    Arizona Attorney General's Office

    Mediator/Intern/Case Coordinator

    Jan 1995 - Dec 1998

    The Arizona Attorney General's Office provides legal services to the state government and its agencies.

    • Conducted mediations for EEOC charges and Child Protective Services cases, ensuring fair resolutions.