Eric Z.

Bigtincan provides AI-powered revenue effectiveness solutions for field-selling teams.

• Achieved 93%+ CSAT across enterprise support cases, including complex API integrations.
• Partnered with Product, Engineering, and Customer Success teams to resolve issues and improve customer implementation processes.

• Delivered 1:1 and group training to accelerate onboarding and reduce support volume.
• Directed support for both cloud and on-prem deployments, ensuring seamless integrations.
• Rolled out Salesforce Service Cloud, streamlining operations and improving visibility into KPIs.

Apperian App Management is a mobile application management platform that secures app delivery for enterprises.

• Supported onboarding and training across iOS and Android app lifecycle tools.
• Built and launched a Salesforce-based support portal, improving resolution workflows and CX.
• Guided enterprise provisioning best practices to accelerate customer deployments.

HPE is a global platform-as-a-service company helping businesses in digital transformation.

• Led field operations across 400+ retail locations during Palm’s integration with HP.
• Built carrier partnerships with Verizon, Sprint, and AT&T to expand channel presence.
• Improved product visibility and in-store conversion through education and outreach.

Akumin provides advanced imaging and oncology services through its network of centers and partnerships with hospitals.

• Drove 15% YoY growth in scan volume through clinical education and targeted campaigns.
• Opened a new imaging facility in Mashpee, MA and developed regional marketing materials.
• Strengthened hospital relationships, increasing referrals and service consistency.

Apple is a global technology company known for its consumer electronics and software services.

• Delivered $22.3M in cumulative sales, achieving 28% unit and 16% revenue growth.
• Expanded Apple adoption into affiliated hospitals and academic medical centers.
• Led seminars and product trials to drive growth in fMRI and high performance research computing.

• Designed proofs of concept and led technical sales processes for major institutions.
• Earned Sales Club honors (2002–2004) and mentored junior engineers.

Unicom provides IT solutions to corporate, education, government, and healthcare clients in New England.

• Delivered pre-sales technical consulting for UNICOM and Apple.
• Provided Macintosh integration support in the education market.
• Established relationships with 3rd party vendors to add value to Apple-based solutions.

Brown University is a leading research university focused on student-centered learning.

• Tested and documented software for 2500 Macintosh computers at the university.
• Advised senior staff on Macintosh purchasing and integration.