Eric Zelman

Experience

• 

  Bigtincan

  Vice President of Customer Support

  Sep 2021 - Jun 2025

  Bigtincan provides AI-powered revenue effectiveness solutions for field-selling teams.

  • Achieved 93%+ CSAT across enterprise support cases, including complex API integrations.
  • Partnered with Product, Engineering, and Customer Success teams to resolve issues and improve customer implementation processes.
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  Bigtincan

  Senior Director of Customer Support

  Sep 2012 - Sep 2021

  • Delivered 1:1 and group training to accelerate onboarding and reduce support volume.
  • Directed support for both cloud and on-prem deployments, ensuring seamless integrations.
  • Rolled out Salesforce Service Cloud, streamlining operations and improving visibility into KPIs.
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  Apperian, Inc.

  Support Engineer

  May 2011 - Jul 2012

  Apperian App Management is a mobile application management platform that secures app delivery for enterprises.

  • Supported onboarding and training across iOS and Android app lifecycle tools.
  • Built and launched a Salesforce-based support portal, improving resolution workflows and CX.
  • Guided enterprise provisioning best practices to accelerate customer deployments.
• 

  Hewlett-Packard

  Territory Manager, Palm GBU

  Sep 2009 - May 2011

  HPE is a global platform-as-a-service company helping businesses in digital transformation.

  • Led field operations across 400+ retail locations during Palm’s integration with HP.
  • Built carrier partnerships with Verizon, Sprint, and AT&T to expand channel presence.
  • Improved product visibility and in-store conversion through education and outreach.
• 

  Alliance Imaging

  Account Executive

  Aug 2006 - Jul 2009

  Akumin provides advanced imaging and oncology services through its network of centers and partnerships with hospitals.

  • Drove 15% YoY growth in scan volume through clinical education and targeted campaigns.
  • Opened a new imaging facility in Mashpee, MA and developed regional marketing materials.
  • Strengthened hospital relationships, increasing referrals and service consistency.
• 

  Apple

  Account Executive

  Oct 2004 - Feb 2006

  Apple is a global technology company known for its consumer electronics and software services.

  • Delivered $22.3M in cumulative sales, achieving 28% unit and 16% revenue growth.
  • Expanded Apple adoption into affiliated hospitals and academic medical centers.
  • Led seminars and product trials to drive growth in fMRI and high performance research computing.
• 

  Apple

  Systems Engineer

  Sep 1999 - Oct 2004

  • Designed proofs of concept and led technical sales processes for major institutions.
  • Earned Sales Club honors (2002–2004) and mentored junior engineers.
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  UNICOM

  Systems Engineer

  Aug 1997 - Mar 1998

  Unicom provides IT solutions to corporate, education, government, and healthcare clients in New England.

  • Delivered pre-sales technical consulting for UNICOM and Apple.
  • Provided Macintosh integration support in the education market.
  • Established relationships with 3rd party vendors to add value to Apple-based solutions.
• 

  Brown University

  Consultant/Analyst

  Dec 1996 - Aug 1997

  Brown University is a leading research university focused on student-centered learning.

  • Tested and documented software for 2500 Macintosh computers at the university.
  • Advised senior staff on Macintosh purchasing and integration.