Discover what makes a great CPO, their key responsibilities, necessary skills, and innovative hiring models for your business's growth.
Jenna Mulrenan
Fractional Head of Product (ex-Airbnb) | Coach | Advisor
I am passionate about user-centered design. My expertise is in automation and scaling both from 0 to 1 and 1 to 500. I've been an early employee at an AI startup and built the product from ideation to rollout. I also worked at Airbnb where I led product rollouts in over 50 global locations impacting over 2 million global users.
Recently, I have been working as a product coach and consultant. I love advising startups in product related domains. These include areas such as product ideation, product and user journey mapping, feature brainstorming, product and company mission mapping, rollout and growth processes and automation/scaling sustainably.
Work
Designathon Workshop Host
https://equable-trumpet-5ec.notion.site/Understanding-Your-User-6fc7248284c94cb7a107e0c143cfcafeHosted a workshop on Product Journey Mapping
AI Product Manager
https://www.gyanai.com/An explainable language model-based natural language processing engine useful for data scientists, researchers, and professionals who need reliable NLP and NLU outputs
Launched 50+ regulatory products
https://www.airbnb.com/help/article/1376#section-heading-6In every regulated city, hosts need to apply for a permit and upload it to their listing. Each product has a responsible hosting page for the user to understand the requirements.
Experience
Airbnb
Product Operations Project Manager
May 2021 - May 2023
Create a world where anyone can belong anywhere.
- Led a team of 10 different cross-functional SME (Engineering, Design, Data, Legal, Policy, Revenue, etc.) across 50 different global regulatory product launches
- Identified and proposed automation investment opportunities and partnered with Design on the front-end UI to offload Data Portal launches to non-technical teams reducing engineering costs by 200K annually
Jobs for the Future
Product and Process Consultant
Feb 2021 - Jul 2021
Drives transformation of the U.S. education and workforce systems to achieve equitable economic advancement for all
- Provide product and process feedback on internal tooling which led to a 15% improvement in accuracy
Gyan
Senior Product Manager
Aug 2018 - Jul 2021
Leverages AI to help higher education institutions with personalized learning pathways, open response assessment, course content discovery,
- Built and scaled a AI auto-grader from product ideation phase to large scale product rollout
- Designed and managed development of product and execution of client service processes for English Language Learners
- Partnered with design, software engineers and business team to build software application platform for educational partners
Related Blog Posts
What Does a Chief Product Officer Do? (Roles, Salary, How to Hire)
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Crafting engaging experiences and driving product innovation and growth for 15+ years | Ex-Sling TV, CBS Sports
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