Joe A.

• Wrote "working backwards" operating plans to secure executive sign-off on the launch a new retail concept opeing 6 locations generating in year one
• Defined product requirements and operational playbooks across POS, inventory, merchandising, and labor — adopted across all locations

• Evaluated market trends and customer needs to define the product roadmap for Amazon's Consumables private brands program
• Influenced executive stakeholders on brand positioning and partnered cross-functionally across 10+ teams to deliver on revenue and customer satisfaction goals

• Built and led the vendor management team; negotiated direct contracts with Coca-Cola, Pepsi, Red Bull, and national distributors
• Designed the assortment strategy from scratch — customer segmentation, share-of-wallet analysis, and space optimization across 6 locations

• Developed and launched new product features for Amazon's course materials tool, exceeding adoption goals at pilot universities
• Built the Business Manager playbook — comprehensive SOPs for every recurring task, reducing new hire ramp time by 60%+

• Led the Amazon.ca Consumables third-party business, including launching new categories, establishing relationships with strategic merchants, growing selection, improving the customer experience, and overall ownership of the P&L.
• Delivered triple digit revenue and unit growth each year

Microsoft is a multinational technology company that develops, licenses, and supports a broad range of software products, services, and devices.

• Planned, developed, and executed a pre-sales channel incentive engine enhancing Microsoft Partners' reach effectively and scalably.
• Collaborated with multiple business units to align channel incentives with broader company objectives, increasing partner engagement by 25%.

• Led the operations team of a worldwide, multi-million dollar channel incentive program.
• Designed and developed a Microsoft Partner BI tool to synthesize data from multiple environments, drastically improving efficiency and reducing costs.

• Organized and directed events across the Northeast for partners and Microsoft executives.
• Developed marketing plans and nurtured long-term partner relationships to improve partner satisfaction and ROI.