Mahi I.

Experience

• Parambarai & Gurulukshmi

  Head of Business Operations

  Sep 2025 - Present

  • Lead full corporate governance and enterprise operations across finance, HR, administration, compliance, and core operating systems.
  • Manage labour, inventory, guest experience, brand standards, SOPs, and KPI governance.
  • Own executive P&L performance including budgeting, forecasting, payroll governance, and financial reporting.
  • Lead launch readiness for Parambarai fine-dining heritage concept including systems setup and people readiness.

• Parambarai / Gurulukshmi

  Head of Corporate Services

  Sep 2025 - Present

  Parambarai / Gurulukshmi is a company.

  • Lead full enterprise operations and corporate services across finance, HR, administration, compliance, and core operating systems for a multi-award-winning South Indian heritage restaurant group.
  • Oversee labour, inventory, payroll, and guest experience, as well as brand standards, SOPs, and KPIs, across multi-unit operations.
  • Own executive P&L performance, including budgeting, forecasting, financial reporting, and cost control.
  • Implement internal controls, SOPs, and service systems to sustain high guest satisfaction and operational consistency.
  • Manage corporate services covering recruitment, onboarding, scheduling compliance, and vendor contracts.
  • Lead launch readiness for new fine-dining brand expansion, including systems setup, people readiness, and operating standards.

• IRFM Brands (Franchisor HQ) & East Side Mario’s, Recipe Unlimited

  Vice President Operations

  Feb 2025 - Aug 2025

  IRFM Brands (Franchisor HQ) & East Side Mario’s, Recipe Unlimited is a company.

  • Led enterprise-level operational consulting across franchisor and franchise environments.
  • Delivered SOP execution, labour optimization, cost control, and measurable P&L improvement.
  • Designed standardized operating frameworks, KPI dashboards, and audit readiness tools for scalable execution.
• 

  IRFM Brands Limited

  Franchise Operations Consultant

  Feb 2025 - Mar 2025

  IRFM Brands Limited is a business consulting and franchising firm.

  • Provided franchise operations consulting to support franchise rollout and performance.
  • Advised on SOPs, KPI dashboards, and audit readiness for franchisors and franchisees.
  • Partnered with executive teams to improve labour efficiency, food cost controls, and service execution.
• 

  IRFM Brands Limited

  Vice President, Franchise Operations (Contract)

  Feb 2025 - Aug 2025

  • Served as Vice President, Franchise Operations on a contract basis for IRFM Brands (Franchisor HQ), providing senior operational leadership across franchised restaurant locations.
  • Partnered with ownership and executive teams to stabilize operations, strengthen franchise compliance, and improve execution of brand standards, SOPs, and KPIs.
  • Led field operations support covering labour controls, food cost management, service execution, and franchisee engagement.
  • Advised on operational systems, audit readiness, and performance reporting to support consistency and sustainable growth across multi-unit operations.

• KFC Bermuda (Yum! Brands Franchisee)

  RGM / Area Coach

  Nov 2022 - Jan 2025

  KFC Bermuda (Yum! Brands Franchisee) is a company.

  • Appointed by regional leadership to lead the full turnaround of a high-volume, underperforming QSR operation, transforming performance across brand standards, food safety, compliance, and financial results.
  • Led enterprise-level operational transformation covering labor efficiency, training systems, SOP governance, inventory and cost controls, local marketing execution, and guest experience excellence.
  • Delivered sustained improvements in sales growth, service quality, audit results, and team capability while maintaining strong executive engagement with Yum! regional leadership.
  • Recognized as Best RGM – Latin America & Caribbean, and built a high-performance leadership culture aligned with KFC global operating standards.
• 

  KFC

  Area Coach & RGM

  Oct 2022 - Dec 2024

  We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952.

  • Served as Area Coach and RGM, driving operational standards and compliance across multiple KFC locations.
  • Implemented training systems, labour and cost controls, and food safety procedures to improve multi-unit performance.
  • Maintained executive reporting, audit readiness, and guest experience consistency across the region.

• KFC (KFCO)

  Area Coach

  Jan 2022 - Jan 2025

  KFC (KFCO) is a company.

  • Appointed by regional leadership to lead the full turnaround of a high-volume, underperforming QSR operation.
  • Implemented operational changes to improve brand compliance, food safety, and financial performance.
  • Coached leadership teams to sustain improvements in sales, service quality, and audit outcomes.

• Boston Pizza Restaurant and Sports Bar

  General Manager – Multi-Unit Operations

  Mar 2020 - Oct 2022

  Boston Pizza Restaurant and Sports Bar is a company.

  • Led multi-unit operations for high-volume Boston Pizza locations with full P&L accountability and performance ownership.
  • Oversaw sales performance, inventory management, labour optimization, cost control, guest experience, and brand compliance.
  • Built and developed strong management teams across sites to drive consistent improvements in operational KPIs and financial results.
  • Partnered with ownership and corporate stakeholders to ensure operational stability and team engagement.
• 

  Boston’s Pizza Restaurant and Sports Bar – Franchising – United States

  General Manager / Operator (Multi Location)

  Jan 2019 - Dec 2022

  Boston Pizza Restaurant and Sports Bar stands as Canada's foremost casual dining destination and is now strategically positioned for aggressive expansion across the entire United States.

  • Directed multi-unit Boston’s Pizza operations with full P&L accountability and performance oversight.
  • Oversaw sales performance, inventory management, labour optimization, cost control, guest experience, and brand compliance.
  • Built and developed strong management teams across multiple sites to drive operational KPIs and financial results.
  • Partnered with ownership and corporate stakeholders to ensure operational stability and sustained brand excellence.

• Recipe Unlimited (formerly CARA)

  Restaurant Specialist

  Jan 2013 - Jan 2019

  Recipe Unlimited (formerly CARA) is a company.

  • Worked across multiple franchise-owned locations under the Recipe Unlimited portfolio to improve operations.
  • Delivered on-site support for SOP execution, training, and guest service consistency.
  • Partnered with franchise teams to standardize processes and drive operational improvements.
• 

  Recipe Unlimited Corporation

  Restaurant Operations Leader

  Jan 2013 - Feb 2019

  • Worked across multiple franchise-owned restaurant locations within the Recipe Unlimited (formerly CARA) portfolio, following completion of head-office training in brand systems, leadership standards, and operational
  • execution.
  • Held progressive leadership roles across CARA brands, including:
  • East Side Mario’s – General Manager
  • Swiss Chalet & Harvey’s – General Manager
  • Montana’s – Assistant General Manager
  • Kelsey's – Operations Manager
  • Responsible for full restaurant operations, including P&L performance, inventory management, labour planning, food safety compliance, guest experience, and adherence to brand standards across diverse franchise
  • environments.
• 

  East Side Mario's

  General Manager (CARA Group - Recipe Unlimited)

  Jan 2011 - Dec 2019

  East Side Mario's is a Canadian chain of casual dining restaurants specializing in Italian-American cuisine.

  • Managed East Side Mario’s restaurant operations, focusing on guest satisfaction and service standards.
  • Oversaw inventory control, labour management, and local operational execution.
  • Coordinated with corporate teams to uphold brand standards and operational consistency.
• 

  Montanas BBQ & Bar

  Manager of Operations (CARA Group - Recipe Unlimited)

  Jan 2011 - Dec 2019

  Montana's is the home of Canadian BBQ

  • Managed operations at Montana’s BBQ & Bar to deliver strong guest experience and operational consistency.
  • Supported local marketing activations and community events to drive traffic and brand engagement.
  • Implemented inventory controls, labour optimization, and cost-management practices across the restaurant.
• 

  Swiss Chalet

  General Manager, (CARA Group - Recipe Unlimited)

  Jan 2011 - Dec 2019

  Since our doors first opened in 1954, Canadian families have been coming back to Swiss Chalet; we are masters of the rotisserie and home to Canada’s favourite rotisserie chicken.

  • Led high-volume Swiss Chalet restaurant operations with full P&L responsibility.
  • Ensured consistent guest experience, food safety, and brand compliance across service teams.
  • Coached and developed management to improve service standards and operational KPIs.
• 

  Swiss Chalet

  Asst General Manager (CARA Group - Recipe Unlimited)

  Jan 2011 - Dec 2019

  • Supported daily restaurant operations and service delivery as Assistant General Manager.
  • Managed shift scheduling, staff training, and guest recovery to maintain strong guest satisfaction.
  • Enforced food safety standards, SOPs, and brand compliance during all shifts.
• 

  Kelseys Steak House

  Restaurant Manager (CARA Group - Recipe Unlimited)

  Jan 2011 - Dec 2019

  Kelseys Steak House is a consumer services company based out of Valparaiso, Indiana.

  • Managed restaurant operations at Kelseys, overseeing staff performance and guest service.
  • Controlled inventory, implemented cost controls, and monitored shift profitability.
  • Led local promotions and training to build team capability and improve results.

• 3i Builder Ltd. & 3i International

  Managing Director & CEO

  Jan 2004 - Dec 2014

  3i Builder Ltd. & 3i International is a company.

  • Led the business as Managing Director & CEO, directing company strategy and operations.
  • Oversaw real estate and international trading activities and drove executive decision-making and growth initiatives.
  • Managed P&L, stakeholder relations, and cross-border business development.

• Multiple Organizations (Real Estate, Trade & International Advisory)

  Early Career & Business Leadership

  Jan 2003 - Dec 2011

  • Held early-career leadership and professional roles across business, real estate, international trade, and development sectors.
  • CEO & Managing Director – 3-i Builders & 3-i International (Real Estate & Trading)
  • Advisor – Turkish Embassy, Dhaka, Bangladesh
  • Assistant MIS Officer – CDP (CIDA-funded development project)
  • Built foundational experience in business leadership, international coordination, reporting systems, and stakeholder engagement, forming the basis for later executive roles in operations and corporate leadership.

• Turkish Embassy, Dhaka

  Advisor to the Ambassador

  Jan 1994 - Dec 2004

  Turkish Embassy, Dhaka is a company.

  • Advised the Ambassador on trade, protocol, and bilateral engagement matters.
  • Supported cross-border business initiatives and diplomatic advisory tasks.
  • Facilitated stakeholder communications and official event coordination.