Mahi I.

• Lead full enterprise operations and corporate services across finance, HR, administration, compliance, and core operating systems for a multi-award-winning South Indian heritage restaurant group.
• Oversee labour, inventory, payroll, and guest experience, as well as brand standards, SOPs, and KPIs, across multi-unit operations.
• Own executive P&L performance, including budgeting, forecasting, financial reporting, and cost control.
• Implement internal controls, SOPs, and service systems to sustain high guest satisfaction and operational consistency.
• Manage corporate services covering recruitment, onboarding, scheduling compliance, and vendor contracts.
• Lead launch readiness for new fine-dining brand expansion, including systems setup, people readiness, and operating standards.

• Lead full corporate governance and enterprise operations across finance, HR, administration, compliance, and core operating systems.
• Manage labour, inventory, guest experience, brand standards, SOPs, and KPI governance.
• Own executive P&L performance including budgeting, forecasting, payroll governance, and financial reporting.
• Lead launch readiness for Parambarai fine-dining heritage concept including systems setup and people readiness.

• Led enterprise-level operational consulting across franchisor and franchise environments.
• Delivered SOP execution, labour optimization, cost control, and measurable P&L improvement.
• Designed standardized operating frameworks, KPI dashboards, and audit readiness tools for scalable execution.

IRFM Brands Limited is a business consulting and franchising firm.

• Provided franchise operations consulting to support franchise rollout and performance.
• Advised on SOPs, KPI dashboards, and audit readiness for franchisors and franchisees.
• Partnered with executive teams to improve labour efficiency, food cost controls, and service execution.

• Served as Vice President, Franchise Operations on a contract basis for IRFM Brands (Franchisor HQ), providing senior operational leadership across franchised restaurant locations.
• Partnered with ownership and executive teams to stabilize operations, strengthen franchise compliance, and improve execution of brand standards, SOPs, and KPIs.
• Led field operations support covering labour controls, food cost management, service execution, and franchisee engagement.
• Advised on operational systems, audit readiness, and performance reporting to support consistency and sustainable growth across multi-unit operations.

• Appointed by regional leadership to lead the full turnaround of a high-volume, underperforming QSR operation, transforming performance across brand standards, food safety, compliance, and financial results.
• Led enterprise-level operational transformation covering labor efficiency, training systems, SOP governance, inventory and cost controls, local marketing execution, and guest experience excellence.
• Delivered sustained improvements in sales growth, service quality, audit results, and team capability while maintaining strong executive engagement with Yum! regional leadership.
• Recognized as Best RGM – Latin America & Caribbean, and built a high-performance leadership culture aligned with KFC global operating standards.

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952.

• Served as Area Coach and RGM, driving operational standards and compliance across multiple KFC locations.
• Implemented training systems, labour and cost controls, and food safety procedures to improve multi-unit performance.
• Maintained executive reporting, audit readiness, and guest experience consistency across the region.

• Appointed by regional leadership to lead the full turnaround of a high-volume, underperforming QSR operation.
• Implemented operational changes to improve brand compliance, food safety, and financial performance.
• Coached leadership teams to sustain improvements in sales, service quality, and audit outcomes.

• Led multi-unit operations for high-volume Boston Pizza locations with full P&L accountability and performance ownership.
• Oversaw sales performance, inventory management, labour optimization, cost control, guest experience, and brand compliance.
• Built and developed strong management teams across sites to drive consistent improvements in operational KPIs and financial results.
• Partnered with ownership and corporate stakeholders to ensure operational stability and team engagement.

Boston Pizza Restaurant and Sports Bar stands as Canada's foremost casual dining destination and is now strategically positioned for aggressive expansion across the entire United States.

• Directed multi-unit Boston’s Pizza operations with full P&L accountability and performance oversight.
• Oversaw sales performance, inventory management, labour optimization, cost control, guest experience, and brand compliance.
• Built and developed strong management teams across multiple sites to drive operational KPIs and financial results.
• Partnered with ownership and corporate stakeholders to ensure operational stability and sustained brand excellence.

• Worked across multiple franchise-owned locations under the Recipe Unlimited portfolio to improve operations.
• Delivered on-site support for SOP execution, training, and guest service consistency.
• Partnered with franchise teams to standardize processes and drive operational improvements.

• Worked across multiple franchise-owned restaurant locations within the Recipe Unlimited (formerly CARA) portfolio, following completion of head-office training in brand systems, leadership standards, and operational
• execution.
• Held progressive leadership roles across CARA brands, including:
• East Side Mario’s – General Manager
• Swiss Chalet & Harvey’s – General Manager
• Montana’s – Assistant General Manager
• Kelsey's – Operations Manager
• Responsible for full restaurant operations, including P&L performance, inventory management, labour planning, food safety compliance, guest experience, and adherence to brand standards across diverse franchise
• environments.

East Side Mario's is a Canadian chain of casual dining restaurants specializing in Italian-American cuisine.

• Managed East Side Mario’s restaurant operations, focusing on guest satisfaction and service standards.
• Oversaw inventory control, labour management, and local operational execution.
• Coordinated with corporate teams to uphold brand standards and operational consistency.

Montana's is the home of Canadian BBQ

• Managed operations at Montana’s BBQ & Bar to deliver strong guest experience and operational consistency.
• Supported local marketing activations and community events to drive traffic and brand engagement.
• Implemented inventory controls, labour optimization, and cost-management practices across the restaurant.

Since our doors first opened in 1954, Canadian families have been coming back to Swiss Chalet; we are masters of the rotisserie and home to Canada’s favourite rotisserie chicken.

• Led high-volume Swiss Chalet restaurant operations with full P&L responsibility.
• Ensured consistent guest experience, food safety, and brand compliance across service teams.
• Coached and developed management to improve service standards and operational KPIs.

• Supported daily restaurant operations and service delivery as Assistant General Manager.
• Managed shift scheduling, staff training, and guest recovery to maintain strong guest satisfaction.
• Enforced food safety standards, SOPs, and brand compliance during all shifts.

Kelseys Steak House is a consumer services company based out of Valparaiso, Indiana.

• Managed restaurant operations at Kelseys, overseeing staff performance and guest service.
• Controlled inventory, implemented cost controls, and monitored shift profitability.
• Led local promotions and training to build team capability and improve results.

• Led the business as Managing Director & CEO, directing company strategy and operations.
• Oversaw real estate and international trading activities and drove executive decision-making and growth initiatives.
• Managed P&L, stakeholder relations, and cross-border business development.

• Held early-career leadership and professional roles across business, real estate, international trade, and development sectors.
• CEO & Managing Director – 3-i Builders & 3-i International (Real Estate & Trading)
• Advisor – Turkish Embassy, Dhaka, Bangladesh
• Assistant MIS Officer – CDP (CIDA-funded development project)
• Built foundational experience in business leadership, international coordination, reporting systems, and stakeholder engagement, forming the basis for later executive roles in operations and corporate leadership.

• Advised the Ambassador on trade, protocol, and bilateral engagement matters.
• Supported cross-border business initiatives and diplomatic advisory tasks.
• Facilitated stakeholder communications and official event coordination.