Mathon B.

Experience

• 

  iDocket

  Managing Director | Program & Project Manager

  Jun 2023 - Jun 2025

  iDocket.com is an LLC providing SaaS solutions for judicial systems, based in Texas.

  • Functioned as COO, overseeing all business operations and spearheaded enterprise-wide transformation, rebuilding a global SaaS organization across Product, Sales, Customer Success, Operations, and HR to achieve sustainable growth and operational resilience.
  • Owned global P&L, directing 8 senior leaders and 300+ staff while driving accountability through enterprise KPIs/OKRs, departmental scorecards, and cross-functional alignment.
  • Established and scaled enterprise PMO, cutting project delays 35%, embedding real-time KPI dashboards, and institutionalizing Agile delivery across 12 product lines.
  • Led end-to-end SaaS lifecycle, delivering 100+ court case management system (CMS) implementation (on-prem to cloud) onboarding projects with 100% data integrity and 20% faster time-to-value for clients.
  • Drove organizational redesign and process optimization, implementing SOPs, system alignment, and workforce restructuring that boosted efficiency 28% and scalability across all verticals.
  • Elevated customer experience & adoption, improving NPS 19% and internal promotion rates through leadership development and integrated customer success programs.
  • Captured $648K+ in cost savings via AI-driven automation, org restructuring, and operational redesign.
  • Served as a trusted advisor at statewide GovTech roundtables, influencing digital court modernization policy and AI enablement strategies.
• 

  iDocket

  Project Operations Manager

  Jun 2022 - Jun 2023

  • Recovered and delivered a stalled $30M enterprise SaaS transformation program (Unified Case Management System), increasing completion from 7% to full rollout across 28 Texas courts.
  • Directed cross-functional delivery leadership team: 4 Product Managers, 2 QA Managers, 13 Scrum Masters, 5 Business Analysts, coordinating a 500+ global vendor workforce.
  • Managed the development and delivery of customer training, migration/ implementation, UAT, and onboarding for each of the initial 28 Texas courts to the new SaaS product.
  • Restructured vendor contracts, reducing costs $500K+ while maintaining delivery quality.
  • Maintained 95%+ forecasting accuracy and ensured financial/regulatory compliance while managing the $30M program budget.

• Pinnacle

  Program Operations Manager

  Jan 2020 - Jun 2022

  Pinnacle provides management services across various industries.

  • Improved operational KPIs by 26% across 23 sites via process redesign and frontline leader training.
  • Led strategic implementation of new SaaS projects, workflows and tools, improving consistency and reducing risk.
  • Developed site-specific change management strategies based on direct feedback and customer outcomes.
• 

  Jockey International, Inc.

  Area Manager | Program Manager

  Jan 2018 - Jan 2020

  Jockey International designs and markets apparel, including underwear, and is known for comfort-focused innovation.

  • Managed $15M P&L across 19 locations; led 19 direct reports and 237 team members.
  • Improved sales operations, inventory control, and training systems, boosting customer satisfaction and retention.
  • Appointed to the National Operations Committee to lead SOP redesign and enterprise-wide operational & POS update projects.
• 

  Jockey International, Inc.

  Store Manager

  Feb 2017 - Jan 2018

  • Directed the successful turnaround of an underperforming store.
  • Managed $2M P&L and improved employee retention by 34% through training and team building.
  • Improved customer experience by 22% through program design and implementation.
• 

  Lowe's Companies, Inc.

  Program Operations Manager

  Dec 2014 - Feb 2017

  Lowe's is a home improvement retailer supplying products for home repair and maintenance.

  • Led $70M P&L operations for multiple store launches; oversaw 7 leaders and up to 285 staff per site.
  • Onboarded 200+ employees per store and launched mentorship programs to ensure performance consistency.
  • Strengthened customer engagement and operational readiness during rapid expansion initiatives.
• 

  The Aaron's Company, Inc.

  Regional Accounts Manager | Accounts Program Manager

  Apr 2011 - Dec 2014

  The Aaron's Company provides rent-to-own retail purchase solutions across various consumer goods.

  • Managed $8M P&L across 13 senior leaders and 160 employees.
  • Revamped customer retention and service recovery strategies, reducing churn.
  • Collaborated with compliance and collections to develop ethical and effective account management protocols.