Nathan S.

Grand Rapids, MI, USA

Fractional COO/DOO — I rebuild operations into systems that scale, then automate them with AI

I take operationally-stuck businesses from chaos to systems — then make the systems run themselves.

13+ years as the operator behind growing SMBs. Currently fractional Director of Operations for a national field marketing agency: brought in to triage failing operations, now running a trained team, custom-built software, and an AI/automation layer that handles campaign setup, brand management, and field coordination. Before that: doubled a pest control division's revenue two years straight as GM, …

Nathan S.

Testimonials

  • Nathan provided a deep understanding of sales, marketing, and organization. His ability to develop talent is unmatched as Is his drive for continuous improvement. Ultimately his leadership is service oriented and ethical, a complementary disposition for his commitment and accountability.

    MD

    Michael Dantona

    Marketing Director, Inspecticore
  • Nathan was our General Manager and was always so pleasant to work with! He was innovative and developed systems that helped our company track things better and established a stronger outreach in marketing, financial, and personnel. We would recommend him to anyone who wants to improve all avenues of their business!

    DW

    Dawn Wilder

    Owner, Ace Home Inspection

Work

  • Inspecticore — global remote sales team at higher ROI (2020–2025)

    Built and led a globally-sourced remote inside sales team that outperformed the local team at significantly higher ROI. Designed training/coaching programs and KPI-tracking systems integrated with industry proprietary software.

  • Ace Home Inspections — ~120% revenue growth, negative → positive cash flow (2013–2020)

    Seven-year operator seat with full-stack ownership — the foundation everything else is built on. More than doubled revenue; redesigned financial systems to move the company from negative net cash flow to consistent profitability. Built and ran every function personally: marketing/sales, finance (QuickBooks, payroll), team development, office ops. Benchmarked quarterly against top-5–10%-nationally operators.

  • Built a pest control division from the ground up as GM. Doubled revenue year-over-year twice via systems-driven scalability: full HR infrastructure (hiring, onboarding, sales training, performance management), sales ops and lead routing designed so growth didn't require proportional payroll. Full P&L ownership.

  • Vibrance Marketing — failing ops → self-running team (2025–present)

    National field marketing agency, brought in on contract to triage. Restructured from emergency-state to scalable systems; hired and trained the ops team that now runs day-to-day execution. Shipped 10 core system rebuilds in two quarters (8.65/10 avg delivery score), including custom kit-tracking software and recruiting systemization. Built AI memory systems + automation for campaign setup and brand management, and the financial visibility infrastructure (margin tracking, cash flow, dashboards) for their S-Corp transition.

Experience

  • Vibrance CPG Field Marketing

    Vibrance CPG Field Marketing

    Director of Operations

    Aug 2025 - Present

    Vibrance CPG Field Marketing is a demonstration marketing company that serves brands and retailers nationwide. Founded in Michigan, the team focuses on delivering enthusiastic, knowledgeable brand demonstrations, scalable in-store campaigns, and data-driven reporting to help CPG brands increase trial and conversion.

    • Led the operational backbone of the business—designing systems, workflows, and team structures to support sustainable growth and repeatable campaign execution.
    • Paired leadership with AI and automation initiatives to remove friction, increase throughput, and ensure efficiency gains compound instead of creating new bottlenecks.
    • Built KPI frameworks and reporting standards to guide decisions across sales, operations, and field teams; turned in-store performance into actionable insights for clients.
    • Recruited, hired, and developed remote brand ambassadors and ops staff; created training programs that emphasized consistent execution and data capture.
    • Established proactive processes for identifying and resolving operational friction, including runbooks, escalation paths, and continuous-improvement cadences.
    • Partnered closely with leadership and client teams to align operational priorities with commercial goals—supporting retail launches, demos, and trade-show staffing with industry-leading field reporting.
  • Inspecticore

    Solutions Strategist

    Jul 2020 - Apr 2026

    Inspecticore is a company.

    • Championed a consultative, trust-first sales approach—positioned solutions as risk-mitigating investments rather than commodity features.
    • Converted complex technical capabilities into clear business outcomes and ROI-focused proposals for stakeholders across functions.
    • Built repeatable discovery and qualification frameworks to surface the highest-value opportunities earlier in the funnel.
    • Partnered with product and delivery teams to shape custom solutions that aligned with client constraints and timelines.
    • Designed and ran stakeholder workshops and proof-of-concept programs to accelerate buying decisions and shorten sales cycles.
  • Bridge Promotions

    Director of National Strategy

    Jun 2019 - Jul 2020

    Bridge Promotions is a company.

    • Owned national promotional strategy and planning to amplify brand visibility across multiple retail and experiential channels.
    • Coordinated cross-functional teams and external partners (creative, field, and production) to deliver cohesive, on-brand campaigns.
    • Scaled campaign execution playbooks and vendor relationships to support multi-market rollouts.
    • Established budgeting and resource-allocation processes to improve cost-efficiency and campaign ROI.
    • Implemented measurement and reporting practices to turn campaign results into actionable insights for future work.

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