Nick H.

Experience

• Game Face Productions

  Owner

  May 2024 - Present

  Game Face Productions is a company.

  • At Game Face Productions, we believe every athlete deserves to have their triumphant moments immortalized.
  • Our passion for sports and dedication to capturing the essence of athleticism drives us to provide the best photography and graphic design services.
  • Whether you're looking for action shots that capture the intensity of the game or unique memorabilia to celebrate your player or team, we are here to make your athletes' memories last.
• 

  AssistRx (WCAS Portfolio Company)

  Vice President of Infrastructure, CISO

  Mar 2025 - Apr 2026

  • Promoted from Director of Technology to Vice President of Technology Operations & Chief Information Security Officer in under four years through a track record of building organizations, developing leaders, and
  • delivering business outcomes across multiple enterprise functions.
  • Led multidisciplinary teams spanning cybersecurity, infrastructure, architecture, DevOps, service delivery, telephony, internal systems, and operational support.
  • Built and scaled Security Operations (SECOPS), Network Operations Center (NOC), Release Management, and Change Governance capabilities.
  • Founding member in the enterprise AI Governance Board alongside the Chief AI Officer and CTO to establish governance standards, risk management practices, security controls, and responsible AI adoption frameworks.
  • Led security maturity initiatives that resulted in achieving an external SecurityScorecard A rating.
  • Represented the technology organization during customer audits, security assessments, compliance reviews, and executive risk discussions.
  • Led implementation of enterprise technology initiatives supporting organizational scalability, operational efficiency, and long-term growth.
  • Developed leaders and strengthened cross-functional relationships across technology and business organizations.
• 

  AssistRx

  Sr. Director Technology

  Mar 2022 - Apr 2025

  • Led engineering and platform strategy for specialty pharmaceutical technology to ensure scalable, compliant systems.
  • Directed cross-functional teams to deliver iAssist integrations and patient-support platform enhancements.
  • Modernized infrastructure with a cloud-first architecture and CI/CD to improve deployment frequency and reliability.
  • Partnered with product and pharmaceutical clients to accelerate time-to-therapy and improve patient access.
• 

  AssistRx

  Director of Technology

  Mar 2021 - Mar 2022

  • Managed technology delivery for specialty pharmacy solutions supporting commercial and non-commercial services.
  • Implemented engineering practices and automated testing to improve software quality and release cadence.
  • Collaborated with life sciences clients and specialty pharmacies to align technical solutions with clinical workflows.

• AgileThought

  Client Services Director

  Jan 2021 - Mar 2021

  AgileThought is a company.

  • AgileThought, a full-service digital innovation and consulting firm, delivers and continually improves digital solutions at scale.
  • For over 20 years, Fortune 1000 companies have trusted us to solve their digital challenges and optimize mission-critical systems to drive business value.
  • Our solution architects, developers, data scientists, engineers, innovation consultants, automation specialists, and other experts are located across the United States and Latin America.
  • We provide a range of options to meet your critical needs in: Digital Innovation; Application Development & Modernization; Agile, DevOps & Design Thinking; Advanced Data Analytics (AI, ML, IoT).
  • We also cover Cloud Delivery & Optimization; Automation & Digital Workplace Solutions; and IT infrastructure, Core System Maintenance & Optimization.
• 

  Optum

  Director Quality Engineering

  Jun 2020 - Dec 2020

  Optum is committed to making health care work better, leading the way to better experiences, better health, and lower costs for you.

  • Led Quality Engineering initiatives to ensure enterprise healthcare systems meet regulatory and performance standards.
  • Developed automation strategy and test frameworks to reduce defects and improve release predictability.
  • Coached QA teams and partnered with product and engineering to embed quality early in the delivery lifecycle.
• 

  Diplomat

  Director Continuous Improvement & Ops Intelligence

  Aug 2019 - Jun 2020

  • Led enterprise operational excellence, reliability, and operational intelligence initiatives focused on improving visibility, accountability, performance, and decision-making across pharmacy operations.
  • Built the Operational Intelligence function from the ground up, establishing operational metrics, executive dashboards, and performance reviews spanning the prescription fulfillment lifecycle.
  • Designed and implemented an enterprise Reliability program that identified operational risks, quantified business impact, drove root cause analysis, and ensured corrective actions were implemented and sustained.
  • Partnered with executive leadership, including the COO, to create data-driven accountability frameworks that improved operational visibility and business decision-making.
  • Built and led an Operations Tiger Team focused on reducing service gaps, turnaround times, and missed commitments through process improvement, technology enhancements, and operational standardization.
  • Served as Product Owner for enterprise data warehouse initiatives, driving enhancements to reporting capabilities supporting Finance, Sales, Account Management, and Operations.
  • Led Business Intelligence resources responsible for delivering executive reporting and business analytics supporting strategic planning and operational performance management.
• 

  Diplomat

  Director IT Project Services

  Oct 2017 - Aug 2019

  • Led enterprise project delivery, governance, business analysis, and quality initiatives supporting technology modernization, pharmacy operations, and customer-facing digital platforms.
  • Directed strategic technology initiatives supporting pharmacy operations, patient engagement, and provider experiences.
  • Played a leadership role in the redesign, development, and implementation of patient and provider portals supporting the prescription fulfillment lifecycle.
  • Integrated Business Analysis and Quality Assurance disciplines into project delivery processes, improving execution consistency, stakeholder alignment, and solution quality.
  • Introduced project governance standards, SDLC processes, and delivery tools that improved visibility, accountability, and execution across technology teams.
  • Oversaw delivery of software enhancements to core pharmacy platforms supporting critical business operations.
  • Served as a strategic advisor to executive leadership on workforce planning, project forecasting, resource allocation, and technology investment priorities.

• 8TH DAY SOFTWARE

  Director of Project Services

  Jul 2016 - Sep 2017

  • Joined 8th Day Software as the third full-time employee and helped build customer delivery, project execution, and consulting capabilities within a growing healthcare technology startup.
  • Partnered directly with clients to gather requirements, define workflows, and deliver technology solutions aligned with business objectives.
  • Contributed across multiple disciplines including business analysis, project management, reporting, testing, solution design, and customer engagement.
  • Collaborated with leadership and customers to translate business needs into actionable technology solutions.
  • Supported software implementations, process improvements, and delivery initiatives across multiple client engagements.
  • Developed broad expertise across product delivery, operations, consulting, and technology execution within a startup environment.

• 8TH DAY SOFTWARE

  Director of Software Services

  Jan 2014 - Jun 2016

  • 8th Day Software provides software development and supporting consulting services.
  • Web development, mobile applications, and enterprise systems make up the majority of our client commitments.
  • Our Domestic Solutions Center in rural Henderson and Winchester, TN enables us to compete with offshore, while providing innovative and state of the art solutions.
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  Sedgwick

  IT Systems Analyst Specialist

  Feb 2012 - Jan 2014

  Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.

  • Perform incoming claim and financial data analysis for new client business and company acquisitions.
  • Work closely with conversion development team members to identify and validate incoming data constraints into the JURIS application.
  • Perform multiple iterations of data analysis and provide a reconciliation report to ITPM’s to review with business users for data cleanup prior to go live dates.
  • Communicate with TPA Carriers to request and balance loss run details and identify any financial differences.
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  Accredo - An Express Scripts Company

  Quality Assurance Analyst III

  Oct 2006 - Feb 2012

  Accredo is a specialty pharmacy serving patients with complex and chronic conditions, including cancer, hepatitis C, HIV, bleeding disorders, and multiple sclerosis.

  • Ensures enterprise systems products meet design specifications and user requirements.
  • Designs and executes manual and automated tests to ensure proper operation and performance.
  • Analyze and developing improvements in QA processes.
  • Manage a team of contract off-shore testers.

• Wurzburg

  Web Designer

  Oct 2005 - Feb 2006

  Wurzburg is a company.

  • Microsoft Sharepoint Web Designer