Rich Sanchez

Experience

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  InStride

  Manager, Product Management

  Mar 2019 - Jun 2020

  B2B2C EdTech portfolio company within a $4B+ Growth Fund that focused on helping large organizations provide career-boosting, life-changing opportunities to their employees, while strengthening competitive advantage.

  • Partnered with 8 top tier online universities (including: Harvard Business School, Arizona State University, The City University of New York) to integrate their informational catalog of 400+ online degree programs into an aggregated learner platform
  • Scaled the relaunch of 22 corporate branded microsites for Fortune 500 companies (including: adidas, Aramark, Carvana) in order to inform, capture & qualify 25% more employees as eligible candidates into corporate funded upskilling programs
  • Interfaced with Sales, Marketing, Legal, Finance, HR & IT to conceptualize, launch & enhance digital property assets (corporate website, product prototypes, marketing campaigns) in order to attract, close & onboard 3 corporate & 4 education partners
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  The Walt Disney Company

  Manager, Product Management | Search and Conversational AI

  Dec 2017 - Mar 2019

  The mission of The Walt Disney Company is to entertain, inform and inspire people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

  • Leveraged strategic partnerships with Google, Amazon, Apple, Facebook, LivePerson & ElasticSearch to successfully execute on product deliveries, uncover pre-released features & enable opportunities for future product roadmap enhancements
  • Formulated the product vision, strategy & roadmap for a portfolio of 15 key features across Search, In-App Chat Messaging & Conversational AI; Product launches in FY19 consistently drove in $500K+ assisted revenue over a 3-month period
  • Sponsored innovation & platform discovery for Disney Parks & Resorts to utilize best in class NLP technology (Google Dialogflow, Google AutoML, Google Assistant, Amazon Alexa Skill Kit) to maximize Guest’s ability of completing tasks
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  Lightmaker

  Product Manager

  Jan 2015 - Jan 2016

  Lightmaker was a full-service digital agency that served the sports, entertainment and healthcare industries. Clients included: ATP World Tour, Manchester United, Cheesecake Factory, Audi, Orlando Health and several others.

  • Executed the digital product vision and leading changes in requirements by collaborating with clients, 3rd party stakeholders and global team of User Experience (UX) Designers, Designers, Developers, Project Managers, Marketing Strategists and Sales
  • Analyzed market benchmarks, web trends, usability results, Google search updates, Google Consumer Barometer, Adobe Digital Index Reports and other quantitative data to identify opportunities for improving a user’s experience in the customer user journey
  • Standardized analytics reporting and insights across the agency for internal and external projects as a Google Analytics subject matter expert; recommendations have proved successful through adoption by the clients
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  Johnson & Johnson

  Product Analyst

  Mar 2013 - Jan 2014

  Johnson & Johnson is a healthcare company, with expertise in Innovative Medicine and MedTech, empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care. ​

  • Conducted a gap analysis through collection of voice of customer responses from 400+ JNJ project owners across enterprise
  • Researched industry wide server deployment tools (Amazon Web Services, Windows Azure) to develop proof of concept wireframes & design new processes
  • Led offshore development resources to timely launch an internal SharePoint solution to group of 40 users & improved overall customer satisfaction by 28%