Scott M.

Kaiser Permanente — integrated healthcare and insurance provider focused on affordable, comprehensive care and digital health tools (member portals, care apps, and clinician workflows).

• Led end-to-end product design for usability and technology adoption across member and clinician experiences, translating clinical and business requirements into usable flows and measurable adoption goals.
• Planned and ran mixed-methods research (interviews, contextual observation, analytics review) to identify adoption barriers and prioritized a roadmap of usability fixes and feature changes.
• Designed and prototyped on-device and web onboarding / in-app guidance patterns to reduce time-to-first-value and increase sustained product use.
• Established a WCAG-aligned component library and interaction patterns used by cross-functional teams, shortening design-to-development cycle and improving accessibility compliance.
• Launched rapid experiments and A/B tests to validate onboarding and feature hypotheses; packaged validated playbooks for roll-out and training of PM/ops teams.
• Collaborated with product managers, engineering, clinical stakeholders and analytics to define adoption KPIs and embed instrumentation into releases for continuous measurement.

Mercury Payment Systems is a company.

• Owned UI/UX for mobile payments and merchant-facing apps, focusing on streamlined onboarding, secure payments, and high conversion checkout flows.
• Designed friction-reducing mobile checkout and POS flows that prioritized clear error states, recoverability, and fast path transactions.
• Defined mobile UI patterns and a cross-platform component kit for iOS/Android to accelerate feature delivery and maintain visual/interaction consistency.
• Built secure authentication and payment UX compliant with industry requirements (PCI-aware patterns, safe token handling) while keeping flows intuitive for merchants and staff.
• Conducted iterative usability testing with merchants and store staff; used findings to simplify microcopy, reduce input errors, and shorten setup time.
• Partnered closely with engineering to optimize perceived performance and reduce transaction latency during peak flows.

Jeppesen — provider of comprehensive, accurate, and timely navigational information and flight-planning tools for aviation (flight planning, charts, dispatch, and pilot tools).

• Designed high-density dashboards and aeronautical chart interfaces that present complex flight and navigation data in scannable, actionable formats for pilots and dispatchers.
• Created offline-capable map and chart experiences with robust sync strategies to support operations in low-connectivity environments.
• Simplified multi-step flight-planning workflows and alerting patterns to improve situational awareness and reduce time to brief.
• Collaborated with pilots, flight planners, and operations teams via workshops and pilots-in-the-loop testing to validate critical workflows and safety assumptions.
• Developed reusable UI patterns for data-heavy screens (timelines, waypoints, fuel planning) and maintained a design system tuned for aviation-grade clarity and reliability.
• Partnered with product and backend teams to surface telemetry and in-app guidance that helps users recover from edge cases and complex operational errors.

Beeline / IQNavigator — extended workforce and contingent talent platform that helps organizations engage, manage, and optimize external talent and services procurement.

• Designed user journeys for contingent workforce management including requisitions, supplier selection, worker onboarding, and time/assignment tracking.
• Simplified procurement and hiring manager workflows by consolidating supplier data, role templates, and candidate pools into clear, actionable UIs.
• Built dashboards and reporting views to deliver total talent visibility, enabling faster decision-making for HR and procurement stakeholders.
• Created role-based interfaces and permissioned experiences to reduce cognitive load for different user personas (hiring managers, suppliers, program admins).
• Ran stakeholder interviews and usability sessions across HR, procurement, and suppliers to prioritize features that drive adoption and reduce administrative overhead.
• Partnered with product and data teams to define adoption and efficiency metrics and to instrument flows for continuous improvement.