Tiffany L.

Experience

• 

  Self-Employed

  Product Management Consultant

  Apr 2021 - Present

  With Substack, anyone can start a publication that combines a personal website, blog, and email newsletter or podcast. Writers and podcasters can own their intellectual property.

  • Partner with founders and exec teams to establish or scale product management functions for startups and growth-stage companies.
  • Designed and hired high-performing product teams tailored to business needs across healthtech, edtech, transport and marketplaces.
  • Delivered rapid market research, go-to-market advice and product recommendations to unlock new opportunities and improve product-market fit.
  • Advised on business development, pitch strategy and operational setups to support sustainable, scalable growth.
• 

  Vitala Global Foundation

  Director of Product Management

  Jan 2026 - Apr 2026

  Vitala Global co-creates with women, girls & their communities user-centered digital solutions that address their sexual and reproductive health needs.

  • Led end-to-end Product function for Aya Contigo, a safety-critical digital companion for sexual and reproductive health, setting strategy, roadmap and cross-functional delivery.
  • Defined product requirements and delivery practices for high-risk user journeys, ensuring safety, privacy and usability for users in restrictive settings.
  • Aligned engineering, research, care and communications teams to launch product improvements and maintain incident-ready operational processes.
  • Owned product metrics and governance for sensitive data flows across chat, app and analytics tools to meet compliance and ethical standards.
• 

  CommonSpirit Health

  Information Technology Product Manager

  Mar 2025 - May 2025

  Browse available job openings at CommonSpirit Health

  • Led enterprise product strategy for ServiceNow SPM tools governing investment planning, intake and delivery across distributed teams.
  • Partnered with process owners and portfolio leaders to clarify requirements and resolve conflicts across complex governance workflows.
  • Mapped intake-to-execution processes in a hybrid waterfall environment to identify delivery gaps, risks and visibility improvements.
• 

  Vitala Global Foundation

  Senior Product Manager

  Feb 2025 - Dec 2025

  • Owned end-to-end product strategy, Agile delivery and ops for Aya Contigo care navigation platform serving users in restrictive settings.
  • Built product operations from scratch (sprint planning, backlog prioritization, retrospectives, Jira workflows) to improve delivery cadence.
  • Co-developed ethical AI/ML roadmap, agentic AI use cases, and risk assessments to enable responsible AI integration into care workflows.
  • Partnered with M&E and Impact to define product-led KPIs focused on empowerment, knowledge acquisition and decision-making confidence.
  • Led Aya Contigo 2.0 relaunch (brand, UX and metrics) and ran internal AI discovery sprints and bootcamps to align staff on responsible AI.

• Career Break

  Impacted by downside in department

  Feb 2024 - Feb 2025

  Career Break is a company.

  • Used an intentional job search to deepen understanding of hiring dynamics across social impact tech, civic innovation and ethical AI.
  • Refined senior product leadership storytelling, positioning and assessment of team dynamics, values alignment and strategic clarity.
  • Evaluated potential roles for mission fit and long-term product impact while preparing for next leadership opportunity.
• 

  EverDriven

  Product Manager

  Feb 2023 - Mar 2024

  EverDriven provides private, safe transportation options for students in school districts nationwide. Our solutions provide reliable transportation for students out of district, with special needs, experiencing homelessness, in foster care, and more.

  • Managed product development and maintenance for web and/or mobile features supporting student transportation logistics and operations.
  • Coordinated cross-functional teams (engineering, ops, customer success) to deliver product improvements that increased reliability and safety.
  • Implemented user feedback loops with district customers to prioritize features for accessibility, scheduling and route optimization.

• Career Break

  Impacted by company-wide layoffs

  Nov 2022 - Feb 2023

  • Navigated company-wide impact and used the transition as an opportunity to reassess career priorities and sector focus.
  • Conducted market research on hiring trends in product roles and refined target role criteria and interview readiness.
  • Maintained professional development through mentorship, networking and portfolio updates to accelerate next role transition.
• 

  Rocket Lawyer

  Associate Product Manager

  Jun 2022 - Nov 2022

  Rocket Lawyer is a provider of simple and affordable online legal services.

  • Supported product initiatives as an Associate Product Manager contributing to feature definition and user experience improvements.
  • Collaborated with legal, engineering and design stakeholders to refine product requirements for accessible legal tools.
  • Supported prioritization of backlog items, QA validation and release activities to improve product stability and adoption.

• PMDojo

  Product Manager Fellow

  Aug 2021 - Oct 2021

  • PMDojo is a Fullstack Product Management Accelerator program.
  • Led and conducted 3 virtual user interviews and prototype testing sessions globally resulting in 2 design pivots in the first week of testing to improve client and stakeholder satisfaction.
  • Initiated Product Requirements Document and Product Strategy Roadmap for the Minimum Viable Product which led to the Beta launch within 8 weeks since ideation.
• 

  Positive Money

  Web Developer

  Nov 2020 - Jul 2021

  • Completed an intensive full‑time web development immersive covering front-end & back-end technologies and best practices.
  • Built and launched multiple full‑stack projects using HTML, CSS, JavaScript, React, Node.js, Rails and databases.
  • Gained experience in agile workflows, version control, testing and deploying production-ready web applications.
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  Positive Money Europe

  Web Developer

  Nov 2020 - Jul 2021

  Positive Money is a research and campaigning organisation working to redesign our economic system for social justice and a liveable planet.

  • Built and maintained front-end implementations, supporting web initiatives and content for policy campaigns.
  • Collaborated with policy and communications teams to deliver digital experiences that amplify research and advocacy.
  • Improved site performance, accessibility and CMS workflows to support engagement with stakeholders and the public.
• 

  CHAYN

  Project Lead

  Mar 2020 - Mar 2022

  • Led project initiatives to deliver survivor-centered tools, coordinating volunteers and paid staff across product and operations.
  • Helped translate trauma-informed research into practical product requirements and accessible user journeys.
  • Supported outreach and partnership activities to broaden access to Chayn's multilingual, trauma-informed resources.
• 

  CHAYN

  Tech Lead

  Feb 2018 - Jun 2022

  CHAYN is an open-source project that leverages technology to empower women and marginalised genders against violence and oppression so they can live happier and healthier lives.

  • Led technical work as Tech Lead on survivor-focused products, building trauma-informed features and safety-first architecture.
  • Built and maintained secure, privacy-preserving systems and guided volunteer engineering teams across open-source projects.
  • Collaborated closely with survivor services and research teams to translate safety and policy requirements into product controls.
• 

  CHAYN

  Executive Director

  Feb 2018 - Dec 2018

  • Provided executive leadership as Executive Director, overseeing strategy, operations and mission-aligned growth.
  • Guided organizational strategy, fundraising and partnership development to scale survivor services and product offerings.
  • Ensured governance, team development and sustainable operations while centering trauma-informed practice across programs.
• 

  2 Market Media

  Freelance Front End Developer (remote)

  Dec 2017 - May 2018

  We build brands. 2 Market Media (2mm) is a creative and business partner for media personalities and corporate clients.

  • Built and maintained landing pages and websites using WordPress, PHP, HTML, CSS and JavaScript.
  • Implemented mobile‑first designs and optimized pages for performance and conversion across campaigns.
  • Collaborated with designers and content teams to translate brand strategy into on‑brand web experiences.

• CiFiCo

  Javascript Animator

  Aug 2017 - Aug 2017

  • Created animated SVGs and interactive web animations using Greensock and vanilla JavaScript for client projects.
  • Optimized animation performance and integrated assets into responsive front-end builds using HTML5 and CSS.
  • Worked with designers to translate motion concepts into accessible and reusable code components.

• CiFiCo

  Javascript Animator

  Aug 2017 - Aug 2017

  CiFiCo is a company.

  • Created animated SVGs and motion assets using Greensock and pure JavaScript to deliver engaging UI animations.
  • Implemented accessible, lightweight animation patterns that performed across modern browsers and devices.
  • Partnered with front-end teams to integrate animations into production builds and design systems.
• 

  Global Telecom Supply

  Full Stack Developer

  Mar 2017 - Aug 2017

  Global Telecom Supply (GTS) is a telecommunications and data infrastructure solutions provider helping organizations communicate internally and externally using the best technology at the right price.

  • Created and maintained the company's website and backend, introducing the first official in‑house codebase.
  • Developed frontend features using JavaScript, jQuery, Bootstrap, HTML and CSS to improve user experience.
  • Built and supported PHP/MySQL back-end systems to manage inventory, contact forms and operational workflows.
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  ScriptEd Inc.

  Coding Instructor

  Feb 2017 - Mar 2017

  Code Nation equips students in under-resourced high schools with the skills, experiences, and connections that together create access to careers in technology.

  • Introduced high school students to HTML, CSS and JavaScript fundamentals and guided them to build projects from basics to advanced.
  • Designed lesson plans and hands-on exercises that increased student engagement and early interest in STEM careers.
  • Mentored students through portfolio projects and supported pathways into internships and further tech education.
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  Full-Stack Development - Tiffany Lo Designs

  Tiffany Lo Freelancer

  Sep 2016 - May 2021

  Making web 3.0 closer to everyone through blockchain development. Development for Cardano and Ethereum Startups

  • Designed animated SVG assets and interactive UI animations using vanilla JavaScript and Greensock (GSAP).
  • Produced performant front-end animations integrated into responsive layouts using HTML5, CSS and JS best practices.
  • Collaborated with designers and engineers to implement micro-interactions that improved UX and brand expression.
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  General Assembly

  Web Development Immersive

  Jun 2016 - Sep 2016

  We transform careers and teams — including more than one third of the Fortune 100 — through dynamic courses in coding, data, design, and business.

  • Completed an immersive full-time web development program covering front-end, back-end and deployment technologies.
  • Developed multiple full‑stack applications using React, Node/Express, Rails and databases while following agile workflows.
  • Gained practical experience in debugging, testing, version control and collaborating in cross‑functional teams.
• 

  AutoVIN

  Field Inspector

  May 2015 - Dec 2015

  Dealers’ preferred US marketplace for used vehicles. Wholesale made easy with better outcomes, the inventory you need and lowest fees.

  • Performed on-site vehicle inspections and condition reporting to ensure accurate marketplace listings.
  • Captured detailed vehicle data and photographic evidence to support AI-enhanced condition reports and buyer confidence.
  • Coordinated logistics and communicated inspection findings promptly to internal teams and dealer customers.

• DataScan Field Services

  Field Inspector

  Jun 2013 - May 2015

  Company has reorganized and is now rolled into DataScan. See the DataScan page or www.onedatascan.com.

  • Conducted field inspections and data capture for vehicle condition assessments supporting wholesale remarketing.
  • Ensured quality and consistency of inspection reports through standardized checklists and photo documentation.
  • Collaborated with operations to streamline inspection-to-listing workflows and reduce time-to-market for inventory.
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  beeline GmbH

  Mobile Merchandiser

  Nov 2011 - Jun 2013

  Welcome to beeline! Offering trendy fashion accessories at great prices – that's our vision. With brands SIX and I AM we serve 24,200 sales areas in 21 countries.

  • Supported retail operations as Mobile Merchandiser, ensuring on-floor merchandising, visual standards and stock presentation.
  • Executed planograms and seasonal resets across concession stores to maximize product visibility and sales.
  • Coordinated with store management to monitor inventory levels and report merchandising opportunities and issues.
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  Aerosoles

  Key Holder

  Sep 2010 - Mar 2011

  Since 1987, Aerosoles has been dedicated to the design and technology of feel-good style; creating fashionable, comfortable footwear for everyday life.

  • Held store keyholder responsibilities including opening/closing, sales floor management and resolving customer service issues.
  • Drove sales through product knowledge, styling recommendations and maintaining visual merchandising standards.
  • Supported inventory control, POS transactions and loss prevention to meet store performance targets.
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  Dress Barn

  Sales Associate

  Apr 2009 - Sep 2010

  Born in 1962, Dressbarn offers a wide selection of affordable, stylish women's apparel spanning workwear to everyday pieces — now operating as a modern e-commerce brand.

  • Provided customer-facing sales and service at retail, supporting merchandising and customer experience goals.
  • Assisted with inventory management, visual presentation and executing promotions to drive in-store conversion.
  • Worked collaboratively with store team to maintain organized sales floor and deliver a welcoming shopping environment.

• Banana Republic Factory Store

  Sales Associate

  May 2008 - Dec 2008

  Banana Republic Factory Store is a company.

  • Delivered sales support on the floor, assisting customers with product selection and styling guidance.
  • Maintained merchandise presentation, restocked inventory and supported point-of-sale operations.
  • Contributed to achieving store sales targets and upheld brand standards for customer service.