Discover how to hire a COO in 8 steps to drive your business forward. Learn key hiring strategies and red flags to avoid to ensure a perfect fit.
Tristram Hewitt
Experienced Operations and Risk Leader
I led operations at both Turo and Outschool during hyper growth. In doing this work, I've developed industry expertise in a few areas: consumer, marketplaces, education, and mobility. I've also set-up and run most non product/engineering functions in high growth start-ups, including customer experience functions, company planning, international growth, performance marketing, insurance, trust and safety and risk.
Work
5 steps for strong CX/ product collaboration
https://medium.com/@tristramhewitt/5-steps-for-strong-cx-product-collaboration-b2375945ebdbI wrote a medium post on collaboration between CX & product - a frequent topic. Most of my work has been internally focused around solving problems, developing strategies and setting up teams & systems.
Experience
the Open Road Foundation, Inc.
Board Member
Jun 2021 - Present
A non-profit advocacy group for the peer-to-peer car-sharing industry
- Board member, asked by Turo to join
Outschool
Chief Operations Officer
Mar 2020 - Mar 2023
Live online marketplace for kids classes. Grew 20X during the pandemic and raised a series B, C and D during my time at the company.
- Scaled customers operations to support 20X top-line growth. Reduced unit costs while achieving record levels of customer satisfaction.
- Ran various growth teams: business development, international growth, performance marketing. Delivering 30% + improvement in all areas.
- Established company planning processes and ran exec team meetings
Turo
VP Operations, Head of Risk
Mar 2015 - Dec 2019
Turo is world's leading car-sharing marketplace
- Scaled operations - support, trust & safety, risk - to match 30X+ growth during my time there
- Oversaw Turo's largest department by budget and headcount, managing $90M+ spend, 100+ internal employees, 400+ outsourced agents, 15+ vendors
- Set-up and improved Turo's insurance policies, a foundational part of enabling peer-to-peer car-sharing to operate
- Set-up Turo's approach to risk management, enabling Turo to reduce spend on claims and insurance while accepting more drivers
Intrax
Managing Director
Feb 2014 - Feb 2015
- Owned $15M P&L, achieved record revenue growth and profit growth, business unit was acquired.
- General manager role
Bain & Company
Consultant
Aug 2011 - Mar 2014
Bain & Company is one of the world's leading business consulting firms.
- Conducted PE due diligence in a variety of industries
- Completed various corporate strategy projects
Send me Talent
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