Tristram Hewitt

  1. Operations
  2. Advisor
  3. Leadership
  4. Strategy
  5. Fractional COO
  6. Project Management

Experienced Operations and Risk Leader

I led operations at both Turo and Outschool during hyper growth. In doing this work, I've developed industry expertise in a few areas: consumer, marketplaces, education, and mobility. I've also set-up and run most non product/engineering functions in high growth start-ups, including customer experience functions, company planning, international growth, performance marketing, insurance, trust and safety and risk.

  1. Google Sheets
    Google Sheets
  2. Google Analytics
    Google Analytics
  3. Slack
    Slack
  4. Microsoft Excel
    Microsoft Excel
  5. PostgreSQL
    PostgreSQL
Message Tristram
Tristram Hewitt

Work

Experience

  • the Open Road Foundation, Inc.

    the Open Road Foundation, Inc.

    Board Member

    Jun 2021 - Present

    A non-profit advocacy group for the peer-to-peer car-sharing industry

    • Board member, asked by Turo to join
  • Outschool

    Outschool

    Chief Operations Officer

    Mar 2020 - Mar 2023

    Live online marketplace for kids classes. Grew 20X during the pandemic and raised a series B, C and D during my time at the company.

    • Scaled customers operations to support 20X top-line growth. Reduced unit costs while achieving record levels of customer satisfaction.
    • Ran various growth teams: business development, international growth, performance marketing. Delivering 30% + improvement in all areas.
    • Established company planning processes and ran exec team meetings
  • Turo

    Turo

    VP Operations, Head of Risk

    Mar 2015 - Dec 2019

    Turo is world's leading car-sharing marketplace

    • Scaled operations - support, trust & safety, risk - to match 30X+ growth during my time there
    • Oversaw Turo's largest department by budget and headcount, managing $90M+ spend, 100+ internal employees, 400+ outsourced agents, 15+ vendors
    • Set-up and improved Turo's insurance policies, a foundational part of enabling peer-to-peer car-sharing to operate
    • Set-up Turo's approach to risk management, enabling Turo to reduce spend on claims and insurance while accepting more drivers
  • Intrax

    Intrax

    Managing Director

    Feb 2014 - Feb 2015

    • Owned $15M P&L, achieved record revenue growth and profit growth, business unit was acquired.
    • General manager role
  • Bain & Company

    Bain & Company

    Consultant

    Aug 2011 - Mar 2014

    Bain & Company is one of the world's leading business consulting firms.

    • Conducted PE due diligence in a variety of industries
    • Completed various corporate strategy projects

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