Tristram H.

  1. Operations
  2. Chief Operating Officer
  3. Professional Services
  4. EdTech
  5. Google Sheets
  6. Rental

Experienced Operations and Risk Leader

I led operations at both Turo and Outschool during hyper growth. In doing this work, I've developed industry expertise in a few areas: consumer, marketplaces, education, and mobility. I've also set-up and run most non product/engineering functions in high growth start-ups, including customer experience functions, company planning, international growth, performance marketing, insurance, trust and safety and risk.

Hire Tristram
Tristram H.

Work

  • 5 steps for strong CX/ product collaboration

    5 steps for strong CX/ product collaboration

    I wrote a medium post on collaboration between CX & product - a frequent topic. Most of my work has been internally focused around solving problems, developing strategies and setting up teams & systems.

    medium.com

Experience

  • the Open Road Foundation, Inc.

    the Open Road Foundation, Inc.

    Board Member

    Jun 2021 - Present

    A non-profit advocacy group for the peer-to-peer car-sharing industry

    • Board member, asked by Turo to join
  • Outschool

    Outschool

    Chief Operations Officer

    Mar 2020 - Mar 2023

    Live online marketplace for kids classes. Grew 20X during the pandemic and raised a series B, C and D during my time at the company.

    • Scaled customers operations to support 20X top-line growth. Reduced unit costs while achieving record levels of customer satisfaction.
    • Ran various growth teams: business development, international growth, performance marketing. Delivering 30% + improvement in all areas.
    • Established company planning processes and ran exec team meetings
  • Turo

    Turo

    VP Operations, Head of Risk

    Mar 2015 - Dec 2019

    Turo is world's leading car-sharing marketplace

    • Scaled operations - support, trust & safety, risk - to match 30X+ growth during my time there
    • Oversaw Turo's largest department by budget and headcount, managing $90M+ spend, 100+ internal employees, 400+ outsourced agents, 15+ vendors
    • Set-up and improved Turo's insurance policies, a foundational part of enabling peer-to-peer car-sharing to operate
    • Set-up Turo's approach to risk management, enabling Turo to reduce spend on claims and insurance while accepting more drivers
  • Intrax

    Intrax

    Managing Director

    Feb 2014 - Feb 2015

    • Owned $15M P&L, achieved record revenue growth and profit growth, business unit was acquired.
    • General manager role
  • Bain & Company

    Bain & Company

    Consultant

    Aug 2011 - Mar 2014

    Bain & Company is one of the world's leading business consulting firms.

    • Conducted PE due diligence in a variety of industries
    • Completed various corporate strategy projects

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