Tyreek H.

• Leading user research for a Retrieval-Augmented Generation (RAG) AI model powering ClinicalKey AI.
• Conducting weekly usability tests with physicians to assess clinical credibility, response structure, and trustworthiness.
• Impact: Established repeatable evaluation practices for AI responses, strengthening reliability and accelerating adoption.

• Core Responsibilities: Led end-to-end mixed-methods research studies, including usability testing and exploratory research for Web3 products. Managed research operations, including tool procurement and process optimization for cross-functional teams.
• Impact: Expanded research capabilities by 50% through strategic tool procurement and process optimization, enabling faster research cycles and improved insights delivery across departments.
• Impact: Developed and implemented a comprehensive usability testing framework that empowered a 20-member design team to conduct self-directed studies, increasing research bandwidth by 30%.

• Led strategic research for CMS healthcare systems, supporting digital transformation in government healthcare.
• Converted skeptical stakeholders into research advocates by demonstrating ROI through persona-driven insights.
• Impact: Designed and implemented a dynamic persona framework, achieving 90% adoption across research, design, and leadership in two weeks.

• Lead a 6-month exploratory research study in New Jersey focusing on the intersection of race and educational technology
• Defined research goals, methods, recruitment plan, and measures to conduct an Institutional Review Board (IRB) approved study
• Wrote literature review on Massive Open Online Courses (MOOCs), The Technology Acceptance Model (TAM) and the Digital Divide
• Recruited 10 participants and conducted interviews, analyzed and synthesized data, generated insights, reported findings and created peer reviewed literature
• Learned that MOOCs benefit 100% of participants with educational advancement and goal achievement
• Submitted research to journals and conferences, currently accepted in the 2020 iSchools and UXPA conference

Optum is a leading health solutions and care delivery organization dedicated to creating a healthier world and improving health care experiences.

• Created catalogs and metadata for internal
• systems using user centered approaches to enhance experience of retrieving information.
• Coordinated with vendors for managing distribution of software and hardware to MSG IT department.

• Market research and user research for mobile health applications.
• Cross-functional collaboration and planning sessions to develop business solutions.
• Analyzed systems to implement changes for a meaningful user and employee experience.
• Used Oxygen XML Developer to create, update and insert XML back-end data tables for front-end data tables in MarkLogic.

• Mindful customer support service for technical devices such as computers, tablets and TV’s to consumers.
• Troubleshot technical needs to resolve problems.

• Assisted strength and conditioning coaches in daily strength training and technological assessments.
• Effectively lead team warm up drills and overviewed safety in weight room.
• Assisted athletes with their workout programs and demonstrated how to perform proper technique for exercises.
• Developed deep knowledge of human anatomy and exercise technique.