Tyreek H.

Experience

• 

  Elsevier

  Senior User Experience Researcher

  May 2025 - Dec 2025

  • Leading user research for a Retrieval-Augmented Generation (RAG) AI model powering ClinicalKey AI.
  • Conducting weekly usability tests with physicians to assess clinical credibility, response structure, and trustworthiness.
  • Impact: Established repeatable evaluation practices for AI responses, strengthening reliability and accelerating adoption.
• 

  ConsenSys

  Senior User Experience Researcher

  Sep 2021 - Jan 2025

  • Core Responsibilities: Led end-to-end mixed-methods research studies, including usability testing and exploratory research for Web3 products. Managed research operations, including tool procurement and process optimization for cross-functional teams.
  • Impact: Expanded research capabilities by 50% through strategic tool procurement and process optimization, enabling faster research cycles and improved insights delivery across departments.
  • Impact: Developed and implemented a comprehensive usability testing framework that empowered a 20-member design team to conduct self-directed studies, increasing research bandwidth by 30%.
• 

  Ad Hoc LLC

  User Experience Researcher

  Apr 2020 - Sep 2021

  • Led strategic research for CMS healthcare systems, supporting digital transformation in government healthcare.
  • Converted skeptical stakeholders into research advocates by demonstrating ROI through persona-driven insights.
  • Impact: Designed and implemented a dynamic persona framework, achieving 90% adoption across research, design, and leadership in two weeks.
• 

  Rutgers University–New Brunswick

  Principal Investigator

  Jan 2018 - May 2018

  • Lead a 6-month exploratory research study in New Jersey focusing on the intersection of race and educational technology
  • Defined research goals, methods, recruitment plan, and measures to conduct an Institutional Review Board (IRB) approved study
  • Wrote literature review on Massive Open Online Courses (MOOCs), The Technology Acceptance Model (TAM) and the Digital Divide
  • Recruited 10 participants and conducted interviews, analyzed and synthesized data, generated insights, reported findings and created peer reviewed literature
  • Learned that MOOCs benefit 100% of participants with educational advancement and goal achievement
  • Submitted research to journals and conferences, currently accepted in the 2020 iSchools and UXPA conference
• 

  Optum

  User Experience Researcher

  May 2016 - May 2020

  Optum is a leading health solutions and care delivery organization dedicated to creating a healthier world and improving health care experiences.

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  Madison Square Garden Entertainment Corp.

  Associate Project Manager (Internship)

  Jan 2016 - Mar 2016

  • Created catalogs and metadata for internal
  • systems using user centered approaches to enhance experience of retrieving information.
  • Coordinated with vendors for managing distribution of software and hardware to MSG IT department.
• 

  Optum

  Business Analyst (Internship)

  Jun 2015 - Aug 2015

  • Market research and user research for mobile health applications.
  • Cross-functional collaboration and planning sessions to develop business solutions.
  • Analyzed systems to implement changes for a meaningful user and employee experience.
  • Used Oxygen XML Developer to create, update and insert XML back-end data tables for front-end data tables in MarkLogic.

• Delta Millennium Inc.

  Technical Support Agent

  Feb 2015 - Jun 2015

  • Mindful customer support service for technical devices such as computers, tablets and TV’s to consumers.
  • Troubleshot technical needs to resolve problems.
• 

  Princeton University

  Assistant Strength and Conditioning Coach (Internship)

  Jun 2014 - Aug 2014

  • Assisted strength and conditioning coaches in daily strength training and technological assessments.
  • Effectively lead team warm up drills and overviewed safety in weight room.
  • Assisted athletes with their workout programs and demonstrated how to perform proper technique for exercises.
  • Developed deep knowledge of human anatomy and exercise technique.