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Alex H.

Content & Narrative Leader for B2B SaaS & AI — LinkedIn & Salesforce alum

I help B2B, SaaS, and AI companies turn complex products and data into clear, revenue-driving stories. With 15+ years of experience, I build and scale content programs that influence adoption, shape market perception, and move pipeline. I’ve led global content engines at LinkedIn and Salesforce and consult with high-growth firms to create source-of-truth messaging, competitive narratives, and repeatable content systems. My work ties SEO, content ops, demand programs, and sales enablement to measurable outcomes (higher conversions, more sales-ready leads, and increased marketing-sourced revenue). I partner cross-functionally with product, sales, and executive teams to translate strategy into storytelling that drives action. I’m available for leadership roles and strategic consulting where content and narrative accelerate growth.

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Alex H.

Work

Ebook: Staying Ahead of Disruptions: Building More Resilient Operations

pagerduty.com
Ebook: Staying Ahead of Disruptions: Building More Resilient Operations

Outages and major incidents have become more frequent and harder to predict. Organizations must focus on anticipating and mitigating outages before they spiral out of control or risk them becoming full business crises that negatively impact customer trust, brand reputation, and revenue.

This ebook explores the importance of building operational resilience in the face of inevitable IT disruptions. Readers will get actionable strategies for anticipating issues leveraging AI and automation, proactively managing incidents, and ensuring quick recovery to minimize their impact on customers.

Experience

Jan 2020 — Present

Fresh and Only Marketing

Founder and CEO

Fresh and Only Marketing — boutique content-marketing consultancy specializing in B2B, SaaS, and AI companies. Services include messaging, content strategy, content operations, and demand-generation content.

  • Founded and scaled a content marketing consultancy focused on B2B/SaaS/AI clients; led strategy, execution, and client relationships.
  • Led D2iQ rebrand engagement: audited 300+ content assets, identified update/repurpose opportunities, and defined a content roadmap.
  • Designed and rolled out a messaging‑house framework and bills of materials to unify storytelling across sales, product, and marketing channels.
  • Implemented Wrike and established milestone-driven workflows to improve cross-functional collaboration and on-time delivery.
  • Advised clients on SEO, content strategy, and demand-generation tactics; produced content that supported pipeline and growth objectives.
Oct 2018 — Jan 2020
D2iQ

D2iQ

Global Director of Content Marketing

D2iQ offers elastically run containers and data services at scale, with complete hybrid cloud portability — an enterprise Kubernetes platform provider.

  • Owned global content strategy and led the company through a major rebrand and multiple product launches.
  • Scaled a global content operation that directly contributed ~33% of marketing-sourced revenue.
  • Improved project completion rates from 84% to 98% by optimizing workflows and clarifying cross-team alignment.
  • Launched targeted prospecting and nurture email programs that increased sales-ready leads by 50%.
  • Translated technical engineering concepts into clear customer-facing narratives to accelerate adoption and sales enablement.
Jan 2015 — Dec 2018
LinkedIn

LinkedIn

Head of Global Content Marketing, LinkedIn Sales Solutions

LinkedIn — the professional networking platform connecting professionals, powering career development, social selling, and B2B marketing.

  • Built and scaled a global content engine for LinkedIn Sales Solutions that delivered daily social-selling insights and powered social and demand-generation channels.
  • Designed and executed funnel-based campaigns combining inbound and paid media to accelerate pipeline growth.
  • Developed a keyword glossary based on buyer intent to align content to funnel stages and improve measurement.
  • Established performance-tracking across funnel, campaign, and channel metrics to optimize content quickly and iteratively.
  • Operated at the intersection of content, demand gen, and sales enablement to increase content impact across the buyer journey.
Jan 2011 — Dec 2011
PayPal

PayPal

Freelance Senior Copywriter

PayPal — digital payments platform enabling consumers and businesses to send and receive payments online and via mobile.

  • Served as head writer for a PayPal website rebrand tied to the PayPal Here and redesigned mobile app launches on a tight three-month timeline.
  • Collaborated with UX designers to reimagine site structure and copy; removed 48 redundant pages to streamline user journeys and improve UX.
  • Developed a new messaging framework and site copy aligned to product positioning and launch goals.
  • Delivered high-visibility creative that generated broad media coverage across TechCrunch, CNet, The New York Times, FastCoDesign, and others.
Jan 2011 — Dec 2014
Salesforce

Salesforce

Global Content Marketing Manager

Salesforce — global cloud CRM company delivering subscription-based business software and customer-success platforms.

  • Owned SEO-driven content strategy for Salesforce Small Business (Desk.com), producing keyword-optimized content and link strategies.
  • Delivered a 41% year-over-year increase in organic traffic through a targeted keyword strategy and content program.
  • Optimized SEO channels and on-site content to lift visitor-to-lead conversion by 1.2%.
  • Developed and executed a lead-nurture program that drove a 35% increase in sales-ready leads.
  • Produced ebooks, infographics, and digital ads and managed messaging across multiple company rebrands to preserve clarity and continuity.
Jan 2010 — Dec 2011
Enloop

Enloop

Freelance Content Marketing Manager

Enloop — SaaS product for business planning, financial forecasting, and automated business-plan generation used by small businesses and entrepreneurs.

  • Shaped the brand voice and translated the founder’s vision into website copy, product descriptions, and marketing content.
  • Built keyword-driven blog and page strategies to improve organic visibility and support lead generation.
  • Owned marketing, product, and brand messaging for a self-funded fintech startup, optimizing the site for SEO and conversions.
  • Wrote press materials and positioned the product to secure coverage in Entrepreneur, INC, CNN Money, Forbes, and MSNBC.
Jan 2010 — Dec 2010
Edelman

Edelman

Freelance Senior Copywriter

Edelman — global communications and public-relations firm partnering with leading brands to build and protect reputation through marketing, PR, and experiential work.

  • Lead copywriter for Levi’s 'Shape What’s to Come' campaign focused on engaging a millennial female audience.
  • Wrote website copy, promo-video script and documentary, and developed the copy strategy for the ambassador contest and campaign site.
  • Coordinated a livestreamed promo event with Zooey Deschanel and produced a TEDTalk-style global event to amplify the campaign.
  • Aligned creative, PR, and design teams to shift Levi’s brand storytelling and broaden appeal among women.
Jan 2008 — Dec 2010

Freelance

Freelance Junior Copywriter

Independent freelance copywriter — produced creative and interactive campaigns for major consumer brands across digital, mobile, and experiential channels.

  • Conceived and wrote the Coca‑Cola mobile game 'Mortar Men' and contributed to the Walmart grocery-line launch.
  • Delivered creative work for Coca‑Cola, Walmart, PG&E, LG, Vitamin Water, Under Armour, and other major brands.
  • Campaigns earned industry recognition including the SXSW Outstanding Website Award (Happiness Factory 3), Cannes Cyber Lions finalist, Creative Magazine award, and Mixx ‘Best in Show’.
  • Gained hands-on experience across UX, interaction design, and campaign copy for high-profile integrated initiatives.
Jan 2006 — Dec 2008
Wcities

Wcities

Assistant Copy Editor

Wcities — provider of city guides, travel content, and location-based information for events, travel, and entertainment.

  • Managed an international team of writers producing travel reviews, city guides, and event coverage for Yahoo! Travel properties.
  • Wrote in-depth city guides and destination reviews while pitching and developing creative story ideas.
  • Edited submissions from freelance and in-house writers to ensure editorial quality, accuracy, and audience relevance.
  • Maintained content standards and helped grow audience engagement through targeted editorial planning.