Tying Technical Product to Sales
I was working for a company with a very technical product and non-technical customer facing team and buyers with a range of potential buy reasons. We were running into an issue where the sales team couldn't tie the product to buyer problems themselves so the Head of Product had to be on every single sales call from initial discovery through bottom of funnel.
I built out a training series for the customer facing team to 1) better conceptualize the product to less technical users, 2) read and react to buyers and their unique problems, and 3) understand the variety of product value propositions, be able to explain them, and create their own visual accompaniments.
I then ran each team member through a three pronged training exercise to get them comfortable being the first line to technical buyers. As a result, we were able to move product involvement to post sales discovery and increased the velocity from top to bottom of the funnel due to better tying customer problems with our value propositions.