Brandy B.

Inclusive Agile is a nonprofit training organization that helps teams turn Agile principles into real-world results. Whether you're seasoned Scrum Masters or Agile curious - we can help you embed psychological safety, inclusion, and continuous improvement into your team’s workflow.

• Co-founded organization and led as Director of Operations
• Oversee operations and technology systems for a nonprofit consulting organization supporting neurodivergent and disabled professionals in the tech industry.
• Grew into COO, expanding scope to include strategic partnerships
• Develop and document operational workflows that promote accessibility, psychological safety, and sustainable productivity.Develop and document operational workflows that promote accessibility, psychological safety, and sustainable productivity.
• Manage internal collaboration platforms, data organization, and IT infrastructure to ensure secure, reliable, and user-friendly systems for a fully remote team.
• Coordinate onboarding, access management, and technology support for staff, volunteers, and community partners.
• Partner with leadership to align organizational goals with inclusive technology practices and equitable process design.

TechnoImaging® develops and provides 3D imaging solutions for all land, air, marine, borehole electromagnetic and potential field geophysical methods for mineral, geothermal, oil and gas exploration and production, carbon capture and storage, environmental monitoring, security and defense applications. We continuously invest in research and development in order to deliver the most advanced and comprehensive 3D imaging solutions to all subsurface geophysics problems. TechnoImaging® maintains a strong intellectual property portfolio, including numerous patents and exclusive license agreements related to electromagnetic and potential field geophysics.

• Serve as the sole IT professional for a scientific research organization, ensuring secure, reliable support for both local and remote employees.
• Manage macOS, Windows, and Linux environments, including device provisioning, software deployment, troubleshooting, and ongoing user support.
• Own identity and access management across SaaS platforms, including user provisioning, deprovisioning, MFA enforcement, and role-based access controls.
• Maintain asset inventory, vendor contracts, and licensing lifecycle.
• Configure, license, and support specialized scientific applications (MATLAB, Geoscience Analyst, Global Mapper) used in high-performance geophysical workflows.
• Plan and execute the migration of a 24-node Linux high-performance cluster to AWS, increasing computational capacity and reducing operating costs by over 50%.
• Create documentation and onboarding processes that ensure consistent, secure setups, and smooth day-one experiences for new employees.

A third-party provider for IT consulting in Utah. Based in South Jordan, we pride ourselves on offering comprehensive, cutting-edge IT support tailored to meet the unique needs of businesses across the state. Our diverse range of IT consulting services ensures that you can focus on what you do best – running your business – while we manage and optimize your technology infrastructure.

• Provided fractional IT support and systems administration for 80+ client environments across finance, healthcare, and skilled-trade sectors.
• Led team of technicians, mentoring junior staff, maintaining strong client relationships.
• Managed device setup, imaging, onboarding, and lifecycle maintenance for macOS, Windows, and Linux systems.
• Administered user accounts, email setups, and domain/DNS changes for O365, G Suite, and hosted environments.
• Implemented security best practices, including MFA setup, password policies, and secure device configuration.
• Delivered responsive, empathetic end-user support via remote tools, ensuring clear communication and minimal downtime.
• Documented recurring issues and created standardized troubleshooting guides.

Maverik is a large regional convenience store and fuel retailer with 400+ locations across the western U.S., supporting high-volume, distributed retail operations.

• Supported network, server, and endpoint infrastructure across 80+ retail locations via remote and on-site troubleshooting.
• Designed and implemented a MobileIron MDM framework, improving device visibility, update management, and support efficiency.
• Administered and scaled SolarWinds Orion monitoring, enabling proactive alerting and faster incident response.
• Configured power and monitoring systems (Eaton UPS/IPM) to improve infrastructure reliability and uptime.

Avalon Health Care is a post-acute healthcare provider operating skilled nursing and rehabilitation facilities across the western United States.

• Automated encryption and download of disaster recovery backup files while consolidating file sources
• Utilized virtual environments for data encryption and storage
• Increased efficiency of mobile device provisioning by replacing Apple MDM server, defining proper settings, and working closely with consultant to ensure use of best practices while ensuring HIPPA compliance
• Performed regular hardware upgrades to increase dependability and eliminate productivity concerns
• Provided reliable and complete Tier II and Tier III remote technical support; resolved issues on-site as needed

Win Management is a multi-brand operations group supporting Costa Vida (fast-casual restaurant chain) and FatCats (family entertainment centers), managing operations, training, IT and infrastructure across distributed retail and hospitality locations.

• Evaluation and maintenance of corporate software; includes: making sure everyone is on the latest versions, recommending better options, and monitoring licensing
• Assistance with other technical needs as available; FatCats music systems, digital menu boards, etc
• Maintenance of all corporate computers, printers, servers, networking equipment and software; including: purchasing, setup, installation, support and upgrades of all hardware and software
• Management of corporate email systems
• Purchasing and setup of all hardware and software for new hires
• Management and maintenance of hardware and software inventory
• Management and maintenance of all corporate computer, server, and store location backups
• Management of corporate network security; including: maintenance of firewall hardware, management of virus protection on individual computers, compliance with corporate computer use policies, and network monitoring; Creation, implementation and enforcement of corporate Computer Use policies; Verify that we are in compliance with all PCI, record keeping requirements
• Management of corporate phone system
• Project Management for all corporate and store IT projects
• Tier II support of POS systems; includes database and general programming monitoring, updating systems, creation of necessary reports
• Coordination of frequent diner programs and gift cards, ownership of online ordering systems, and issue resolution for locations
• Responsible for determining the best Internet and Telephony service providers for Win Management, Costa Vida, and Fat Cats locations
• Responsible for providing a standardized checklist of hardware and software required for new locations; includes POS systems, back office systems, credit card processing, telephones, etc
• Maintenance of hardware for all Win Management owned and operated Costa Vidas and Fat Cats Fun Centers including POS machines, back office hardware, telephone lines, credit card machines, receipt printers, etc.

Venafi (now part of Palo Alto Networks) is a cybersecurity company specializing in machine identity management, securing encryption keys and digital certificates for enterprise environments.

• Managed procurement and provisioning of hardware and software for new hires, ensuring timely onboarding and system readiness.
• Maintained IT asset inventory and lifecycle tracking for end-user devices and infrastructure.
• Coordinated vendor relationships, purchasing, and order management in partnership with finance and operations.
• Supported help desk operations through ticket resolution and issue triage across the IT team.

Middlebury enjoys a reputation for excellence in language teaching at its undergraduate college, immersive summer programs, and schools abroad.

• Provided Tier I/II technical support for online learning platform, supporting students, educators, and administrators.
• Managed customer issues and system access, ensuring smooth user experience across multiple school partners.

Symantec is a global cybersecurity company providing enterprise security, endpoint protection, and data protection solutions to organizations worldwide.

• Built, configured, and maintained lab systems supporting enterprise security products.
• Troubleshot hardware, OS, and network issues to ensure stability of test environments.
• Collaborated with engineering and QA teams to support product validation.

Symantec is a global cybersecurity company providing enterprise security, endpoint protection, and data protection solutions to organizations worldwide.

• Provided technical support for lab environments, including system setup and maintenance.
• Assisted with hardware provisioning and environment preparation for testing.
• Supported engineers and QA teams in maintaining reliable test infrastructure.

Xactware (a Verisk company) develops software for property insurance and claims estimation, supporting insurers, contractors, and restoration professionals.

• Delivered technical support for property insurance and claims estimation software used by industry professionals.
• Resolved user issues related to software functionality, configuration, and reporting.
• Documented and escalated complex issues to engineering for resolution.
• Maintained high-quality customer support, ensuring timely and effective issue resolution.

Glenwood Intermountain Properties is a property management company overseeing multi-family residential properties and off-campus student housing, supporting leasing, operations, and tenant services across multiple locations.

• Supported day-to-day operations for a multi-property portfolio, including leasing coordination, tenant relations, and administrative workflows.
• Managed financial and operational reporting processes, including accounts payable, deposits, and weekly performance tracking.
• Provided on-site IT and systems support, maintaining office infrastructure and improving reliability of property management software.
• Streamlined processes and documentation, improving organization and efficency across business operations.