Brianna Sieber

Experience

• 

  Champagne Tactics

  Founder

  Jul 2025 - Present

  Fractional operations consultancy specializing in human-centered operational architecture for scaling SaaS companies, working with COOs and VPs of Operations on the systems, structures, and rhythms that make growth sustainable.

  • Founded fractional ops consultancy for scaling SaaS & ed-tech companies, partnering with COOs & VPs of Ops on systems, structures & rhythms that make growth sustainable.
  • Designed The Reveal, a diagnostic system delivering workflow mapping, friction identification, quantified impact & a prioritized 30-60-90 day roadmap.
  • Built full consultancy infrastructure including methodology, IP frameworks, engagement tiers & client-facing brand architecture.Created systems for accountability and leadership growth.
• 

  Braven

  Leadership Coach (Volunteer)

  Jan 2026 - Apr 2026

  Braven empowers promising young people on their path to college graduation and strong first jobs. They partner with educational institutions, volunteer professionals, and employers to offer a rigorous and relevant career readiness course, followed by robust campus-based alumni programming.

  • Coached emerging leaders to develop essential skills for career success.
  • Facilitated workshops to enhance leadership and professional development.
  • Mentored students from underrepresented backgrounds to achieve academic and career goals.
• 

  Crucial Learning

  Director, Operational Integration

  Jul 2024 - May 2025

  Crucial Learning improves the world by helping people improve themselves. They create flexible learning experiences that teach crucial behaviors that have a disproportionate impact on outcomes and solve life’s most stubborn problems.

  • Operations SME for CPQ build & Salesforce integration spanning 6 teams & ~50 stakeholders post-acquisition, consolidating processes to enable unified data & scalable service models.
  • Unified Inbound & Outbound Sales under a consolidated commission structure & partnered with Marketing to implement a self-pay landing page enabling scalable purchasing.
  • Designed & facilitated leadership enablement programs supporting manager readiness through organizational change & post-acquisition integration.
• 

  Crucial Learning

  Director, Service Delivery

  Jul 2022 - Jun 2024

  • Built & scaled a 50-person global delivery org across NA, EMEA & APAC delivering 98%+ SLA, 4.7/5 CSAT & 80+ NPS across operations processing 9-11K tickets/month.
  • Designed learner lifecycle infrastructure: journey mapping, health score frameworks, enablement ROI measurement & field-to-product feedback loops.
  • Dissolved the function & embedded teams into the broader org once self-sustaining. Full budget & vendor ownership throughout. Never backfilled.
• 

  Crucial Learning

  Manager / Sr. Manager, Product Operations & Training Support

  Oct 2020 - Jun 2022

  • Built Technical Support & Production teams from scratch, reducing operational overhead by $1M+ annually.
  • Led Jira-to-Salesforce migration for 100+ employees achieving 100% day-one adoption through structured enablement & change management.
  • Standardized handoffs & enablement across Sales, Product, CS & Delivery - reducing friction & accelerating time-to-value across alpha, beta & GA releases.
• 

  Grubhub

  Operations Manager, Process Improvement and Communication

  Sep 2018 - Oct 2020

  Grubhub is a leading online and mobile food ordering and delivery marketplace based in the United States. It connects diners with local restaurants and offers delivery and pickup options.

  • Architected shift from siloed Gmail-based driver support to a centralized queue system serving ~100 agents, establishing visibility, data capture & accountability.
  • Drove 70% reduction in inbound volume from ~33K to ~10K tickets/month via automated routing, self-service design & early AI-assisted correspondence.
  • Scaled learning programs for 150K+ independent contractors, growing completion volume 7x while sustaining 80-90% completion rates.
• 

  GLG

  Manager, Network Recruiting Operations

  Jul 2015 - Jun 2018

  GLG (Gerson Lehrman Group) is the world’s leading platform for professional learning, connecting business leaders with experts to address complex challenges and make better decisions.

  • Managed high-volume recruiting pipelines supporting an $18M client portfolio across NA & EMEA.
  • Designed global associate development program exceeding placement targets of 50/cycle, achieving 60-70 actuals with 98% retention.
  • Trained Dublin-based colleague to deliver program across EMEA & contributed to global recruiting & training standards.
• 

  Walt Disney World

  Supervisor, On-The-Job Training Specialist, and Front Line Cast Member

  Aug 2008 - Jun 2015

  The Walt Disney World® Resort features four theme parks, two water parks, and a variety of entertainment and recreational facilities. It is a leading destination for family vacations and entertainment.

  • Served on opening team for first Starbucks at Walt Disney World - started as trainer, moved to coordinator as concept launched & scaled.
  • Supervised cast members & facilitated onboarding across high-volume environments aligned with Disney's Four Keys framework.
  • Supported large-scale technology rollouts including My Disney Experience through operational transition.