GB News
Head of Growth and Membership
GB News is Britain's news channel, broadcasting on various platforms including Freeview, Sky, and YouTube.
- Reporting to the CEO, served as GM-style owner for the full consumer digital product experience – onboarding flows, habit formation journeys, paywall logic, and retention mechanics – partnering with engineering to ship product improvements.
- Developed and implemented an AI Traffic Bulletin system, automating event prioritization and live presentation, to enhance viewer engagement and real-time reporting.
- Directed cross-regional teams for digital publishing and audience engagement, expanding reach across multiple platforms and time zones.
- Created audience insights platforms to analyze topic conversations and sentiment, providing actionable intelligence to editorial and commercial teams.
- Led a multidisciplinary growth organization resulting in 57% YoY net member growth and a 26% revenue expansion, achieving £56.9MM through lifecycle redesign and pricing optimization.
- Design KPI frameworks spanning acquisition, engagement, retention, churn, ARPU, and LTV to enable consistent executive decision-making for GB News across Television, Digital Product, Owned, and Social Media platforms.