Emily G.

GlacierGrid offers innovative solutions to enhance business efficiency and sustainability.

BrightEdge helps large companies increase online visibility through enterprise SEO solutions.

Paycom provides payroll services and HR software for businesses to manage the entire employment lifecycle.

• Account Management:
• Facilitated the development and sale of a new product based on an identified customer need
• Surpassed customer support quota in 2012 by coordinating analysis and identifying improvements in order to schedule more work resulting in higher client satisfaction
• Coordinate new projects out of original contract scope
• Build and sustain positive relationship with clients and implement improvement processes
• Lead team in strategic planning of priority and pipeline model builds to maximize revenue and client satisfaction by reviewing metrics, and analyzing both customer feedback and predicted fraud trends
• Project Management:
• Manage building of global fraud prevention software models for our client MasterCard (~10 per year and up to 4 concurrently).
• Build and manage relationships with 10-15 main managers in a range of departments as the primary contact for MasterCard
• Foster customer support relationships, lead team to successful implementations as well as manage consulting work that we do for the existing 100+ banks that use our software.
• Organize resource allocation, billing and budget management.

• Taught a self-contained classroom of thirty sixth graders
• Created the entire curriculum and planned daily lessons for seven hours of class time
• Taught all 4 sixth grade subjects; English, Math, Social Studies, and Science
• Planned all assessments, all extra curriculars, and spent many hours as 'counselor', 'mom', and friend to my students.
• Maintained positive relationships with parents that helped foster a learning environment at home and at school.

• Presented the progress of my students through reading assessments and other testing.
• Analyzed assessment data and made changes to tweak my year-long plan to set the students up to reach their goals.
• Planned the whole school year’s curriculum, from unit goals to daily goals to assessments.
• Attended Corps member events that furthered my teaching knowledge and created a forum to trade notes and ideas with other teachers.