Paolo U.

Chicago, IL, USA

  1. Operations
  2. Strategic Vision
  3. Asset Management
  4. Professional Services
  5. Investment Banking
  6. Founder

Fractional IT Service Delivery Leader | Financial Services | Regulated Environments | Zero-Downtime Transitions

WHO I AM

I help organizations reduce friction and restore trust in workplace technology and IT support; especially in regulated, high-expectation environments where downtime is expensive and the colleague experience matters.

 

For 25+ years I’ve led IT Service Delivery, Workplace Solutions, and Executive Support inside global financial services. Leaders describe me as calm in the eye of the storm: steady under pressure, effective with high expectations. I bring enterprise-grade clarity without…

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Paolo U.

Experience

  • Procyon Services

    Procyon Services

    Founder and Lead Advisor

    Sep 2025 - Present

    Procyon Services assists organizations in modernizing IT service delivery and workplace technology, emphasizing operational intelligence and a people-first approach to solve complex support challenges.

  • Fabrik

    Fabrik

    Founding Member - Chicago

    Jan 2026 - Jan 2026

    Fabrik offers innovative, high-quality electronic devices and services, focusing on enhancing lifestyles since 2023.

  • William Blair

    Senior Director - Workplace Solutions

    Jan 2019 - Jun 2025

    William Blair is a premier global partnership offering investment banking, management, and advisory services with a worldwide presence.

  • Balyasny Asset Management L.P.

    Balyasny Asset Management L.P.

    Global Technology Service Manager

    Jan 2016 - Jan 2018

    Balyasny Asset Management is a global investment firm providing diverse strategies to deliver absolute, uncorrelated returns.

  • Harris | Oakmark

    Harris | Oakmark

    IT Application and Services Manager

    Jan 2013 - Jan 2016

    Harris | Oakmark offers investment management and advisory services, focusing on international and U.S. equities through active ETFs and mutual funds.

  • Blue Cross Blue Shield Association

    Blue Cross Blue Shield Association

    US Service Desk and Executive Support Manager

    Jan 2011 - Jan 2013

    Blue Cross Blue Shield is a national federation of independent companies providing healthcare coverage to one in three Americans.

  • Harbor Capital Advisors, Inc.

    Harbor Capital Advisors, Inc.

    IT Service Desk Manager

    Jan 2007 - Jan 2011

    Harbor Capital Advisors is an asset manager specializing in a curated selection of active ETFs designed for compelling, risk-adjusted returns.

  • Accenture

    Accenture

    Senior Consultant

    Jan 2000 - Jan 2007

    Accenture provides a wide range of professional services, including strategy, consulting, digital, technology, and operations with a focus on innovation and digital transformation.

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