Steph S.

Capital One is a banking and financial services company known for credit cards, auto loans, banking, and savings accounts.

• Developed and directed end-to-end strategies for servicing platforms, enhancing user experience and operational efficiency.
• Spearheaded cross-functional projects, collaborating with engineering, design, and marketing teams to innovate product features.
• Improved platform scalability and reliability, impacting millions of users and reducing downtime by 15%.

Owned core UI for Acuity Scheduling, an all-in-one scheduling tool for small - mid-size businesses.

• Launched 0-1 invoice feature generating incremental GMV for customers
• Improved onboarding by increasing the rate at which new users set up payments and droving higher-intent customers into the payment flow
• Reduced operational monthly cost and maintained high deliverability rates for millions SMS sent weekly

• Ensuring scheduling never gets in the way of success. Building the best appointment management experience to help small businesses save time and do more of what they enjoy.
• Projects include:
• Invoices
• SMS Appointment and Class Reminders
• Client Management Experience
• Payment Receipts

Marketplace for handmade and vintage goods.

• Built and executed roadmap to migrate workflows and model sets to Google Cloud
• Planned and facilitated 10+ discovery workshop sessions

Etsy is a global online marketplace for unique, handmade, vintage, and creative goods.

• Led and facilitated cross-functional projects for the migration of Machine Learning systems to Google Cloud, ensuring optimal performance and scalability.
• Conducted user research discovery sessions across 10+ teams to align product development with customer expectations.
• Implemented strategies that improved search and recommendation algorithms, enhancing user engagement and satisfaction.

Early stage B2B marketing technology company.

• Built MVP for AdMass Connect, which helped brands customers' engagement on social media.

AdMass, Inc. provides data-driven support for influencer marketing, focusing on social signals for branding and consumer engagement.

• Managed product lifecycle for a data-driven influencer marketing platform, enhancing brand's ability to identify consumer engagement signals.
• Led development of analytics tools that provided actionable insights into social media marketing strategies, improving client campaign ROI by 20%.
• Collaborated with cross-functional teams including engineering and sales to launch new product features that increased user adoption by 30%.
• Presented insights and strategic recommendations to senior leadership, influencing the direction of the company's product roadmap.

Managed projects for Behance, online platform that enables creative professionals to showcase and discover creative work via online portfolios, and Adobe Portfolio, a B2C website website for creatives.

• Partnered with cross functional leads to create process for quarterly roadmap prioritization
• Owned issue triaging, velocity tracking and priority tracking

Adobe is a leading software company specializing in multimedia and creativity software products.

• Oversaw project management for Behance and Adobe Portfolio teams, streamlining development processes and improving product delivery timelines.
• Facilitated cross-departmental collaboration to support product launches and updates, enhancing coordination and productivity.
• Conducted agile workshops and strategies for continuous improvement in project management practices, leading to a 25% increase in delivery efficiency.

• Developed and executed paid social strategies for global clients, managing over $10M in annual ad spend across Facebook and Instagram.
• Analyzed campaign performance data to optimize ad placements and targeting, resulting in a 15% increase in ROI.
• Collaborated with creative teams to develop visually compelling content that enhanced ad engagement and brand visibility.

The American Marketing Association is a leading network for marketing professionals, providing insights, education, and certification programs.

• Led a 50-member organization as Chapter President, orchestrating key initiatives and programs for professional development.
• Managed an 8-person executive board, improving operational efficiency and member engagement through strategic planning and execution.
• Facilitated networking events and workshops, increasing chapter participation by 40% over two years.