Steph S.

Experience

• 

  Capital One

  Manager Product Management

  Nov 2024 - Present

  Capital One is a banking and financial services company known for credit cards, auto loans, banking, and savings accounts.

  • Developed and directed end-to-end strategies for servicing platforms, enhancing user experience and operational efficiency.
  • Spearheaded cross-functional projects, collaborating with engineering, design, and marketing teams to innovate product features.
  • Improved platform scalability and reliability, impacting millions of users and reducing downtime by 15%.
• 

  Squarespace

  Senior Product Manager

  May 2021 - Nov 2023

  Owned core UI for Acuity Scheduling, an all-in-one scheduling tool for small - mid-size businesses.

  • Launched 0-1 invoice feature generating incremental GMV for customers
  • Improved onboarding by increasing the rate at which new users set up payments and droving higher-intent customers into the payment flow
  • Reduced operational monthly cost and maintained high deliverability rates for millions SMS sent weekly

• Squarespace

  Senior Product Manager

  May 2021 - Nov 2023

  • Ensuring scheduling never gets in the way of success. Building the best appointment management experience to help small businesses save time and do more of what they enjoy.
  • Projects include:
  • Invoices
  • SMS Appointment and Class Reminders
  • Client Management Experience
  • Payment Receipts
• 

  Etsy

  Senior Technical Program Manager

  Dec 2017 - Apr 2021

  Marketplace for handmade and vintage goods.

  • Built and executed roadmap to migrate workflows and model sets to Google Cloud
  • Planned and facilitated 10+ discovery workshop sessions
• 

  Etsy

  Senior Technical Program Manager

  Dec 2017 - Apr 2021

  Etsy is a global online marketplace for unique, handmade, vintage, and creative goods.

  • Led and facilitated cross-functional projects for the migration of Machine Learning systems to Google Cloud, ensuring optimal performance and scalability.
  • Conducted user research discovery sessions across 10+ teams to align product development with customer expectations.
  • Implemented strategies that improved search and recommendation algorithms, enhancing user engagement and satisfaction.
• 

  AdMass (Acquired)

  Product Manager

  May 2017 - Nov 2017

  Early stage B2B marketing technology company.

  • Built MVP for AdMass Connect, which helped brands customers' engagement on social media.

• AdMass, Inc.

  Technical Product Manager

  May 2017 - Nov 2017

  AdMass, Inc. provides data-driven support for influencer marketing, focusing on social signals for branding and consumer engagement.

  • Managed product lifecycle for a data-driven influencer marketing platform, enhancing brand's ability to identify consumer engagement signals.
  • Led development of analytics tools that provided actionable insights into social media marketing strategies, improving client campaign ROI by 20%.
  • Collaborated with cross-functional teams including engineering and sales to launch new product features that increased user adoption by 30%.
  • Presented insights and strategic recommendations to senior leadership, influencing the direction of the company's product roadmap.
• 

  Adobe

  Project Manager

  May 2016 - May 2017

  Managed projects for Behance, online platform that enables creative professionals to showcase and discover creative work via online portfolios, and Adobe Portfolio, a B2C website website for creatives.

  • Partnered with cross functional leads to create process for quarterly roadmap prioritization
  • Owned issue triaging, velocity tracking and priority tracking
• 

  Adobe

  Project Manager - Behance

  May 2016 - May 2017

  Adobe is a leading software company specializing in multimedia and creativity software products.

  • Oversaw project management for Behance and Adobe Portfolio teams, streamlining development processes and improving product delivery timelines.
  • Facilitated cross-departmental collaboration to support product launches and updates, enhancing coordination and productivity.
  • Conducted agile workshops and strategies for continuous improvement in project management practices, leading to a 25% increase in delivery efficiency.
• 

  Adobe

  Associate Account Manager - Advertising Cloud

  Jun 2014 - May 2016

  • Developed and executed paid social strategies for global clients, managing over $10M in annual ad spend across Facebook and Instagram.
  • Analyzed campaign performance data to optimize ad placements and targeting, resulting in a 15% increase in ROI.
  • Collaborated with creative teams to develop visually compelling content that enhanced ad engagement and brand visibility.
• 

  American Marketing Association

  Chapter President

  Aug 2012 - May 2014

  The American Marketing Association is a leading network for marketing professionals, providing insights, education, and certification programs.

  • Led a 50-member organization as Chapter President, orchestrating key initiatives and programs for professional development.
  • Managed an 8-person executive board, improving operational efficiency and member engagement through strategic planning and execution.
  • Facilitated networking events and workshops, increasing chapter participation by 40% over two years.