Bridging Technology and Leadership: Driving Innovation and Empowering Teams
I help people and technology do great things together. I'm a strategist who can execute on details, a technologist who likes people and I'm equally comfortable in the C-suite or the server room. I'm an extremely quick study - put me into a new situation and I'll start adding value in record time.
Pre/Post Sales Engineers • Software Implementation • Professional Services • Technology Integration • Secure Authentication • Leading Teams • Project Management
While waiting for the right role, I've been experimenting with vibe coding.
This is a playful proof-of-concept demonstrating API integration, serverless backend architecture, and client-side rendering — with code assist from ChatGPT.
Associate Director, Technical Solutions and Integrations
Harvard Business Impact creates active learning experiences to support business outcomes and transformation. Publisher of HBR - Harvard Business Review.
Built and led a high-performing remote technical team with a 95% retention rate over four years.
Streamlined enterprise efficiency by implementing process improvements across project tracking, knowledge-sharing, and client communications.
Collaborated with product management to design new integration tools, reducing custom software development needs.
May 2014 — May 2020
Harvard Business Impact Enterprise
Sales Engineer / Software Implementation
Founded the technical integration team, standardizing technical pre-sales and integration processes across five teams.
Managed 150+ technical projects from pre-sale to go-live, enhancing project velocity and client satisfaction.
Strengthened collaboration between sales, support, implementation, and product management, driving improvements in sales and renewals.
Jan 2012 — May 2014
UpToDate
Access Consultant and Sales Engineer
Wolters Kluwer provides professional information and services across various industries including healthcare and legal.
Delivered 100+ light system integration projects, enhancing healthcare information access through EHR/EMR software.
Improved project tracking and managed escalations to development teams, ensuring seamless customer experience.
Conducted technical qualification for new customers, supporting international sales with pre-sale demonstrations.
Jan 2011 — Dec 2011
Harvard University
Training and Documentation Librarian
Harvard University is a leading institution for higher education and research.
Converted an entire library of in-person technical training classes to an online format, increasing accessibility.
Designed interactive elements and recorded audio/video for training, integrating stakeholder feedback effectively.
Mar 2009 — Jul 2010
Ex Libris
Technical Implementation Manager
Clarivate provides insights and analytics for research and intellectual property management.
Developed an end-to-end implementation strategy for SaaS library software, enhancing global client engagement.
Implemented process improvements that reduced client cancellation rates and accelerated go-live times.
Led a team of specialists, delivering library software to clients in Europe, Asia, and Latin America.
Aug 2005 — Feb 2009
Ex Libris
Project Manager
Managed software delivery projects for academic and public sector libraries, from sale to go-live.
Coordinated cross-functional teams in sales, product management, and engineering to ensure project success.
Engaged with library customers to customize and troubleshoot software implementations.
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