Susan D. Kane

Experience

• 

  Harvard Business Impact Enterprise

  Associate Director, Technical Solutions and Integrations

  Jun 2020 - Aug 2025

  Harvard Business Impact creates active learning experiences to support business outcomes and transformation. Publisher of HBR - Harvard Business Review.

  • Built and led a high-performing remote technical team with a 95% retention rate over four years.
  • Streamlined enterprise efficiency by implementing process improvements across project tracking, knowledge-sharing, and client communications.
  • Collaborated with product management to design new integration tools, reducing custom software development needs.
• 

  Harvard Business Impact Enterprise

  Sales Engineer / Software Implementation

  May 2014 - May 2020

  • Founded the technical integration team, standardizing technical pre-sales and integration processes across five teams.
  • Managed 150+ technical projects from pre-sale to go-live, enhancing project velocity and client satisfaction.
  • Strengthened collaboration between sales, support, implementation, and product management, driving improvements in sales and renewals.
• 

  UpToDate

  Access Consultant and Sales Engineer

  Jan 2012 - May 2014

  Wolters Kluwer provides professional information and services across various industries including healthcare and legal.

  • Delivered 100+ light system integration projects, enhancing healthcare information access through EHR/EMR software.
  • Improved project tracking and managed escalations to development teams, ensuring seamless customer experience.
  • Conducted technical qualification for new customers, supporting international sales with pre-sale demonstrations.
• 

  Harvard University

  Training and Documentation Librarian

  Jan 2011 - Dec 2011

  Harvard University is a leading institution for higher education and research.

  • Converted an entire library of in-person technical training classes to an online format, increasing accessibility.
  • Designed interactive elements and recorded audio/video for training, integrating stakeholder feedback effectively.
• 

  Ex Libris

  Technical Implementation Manager

  Mar 2009 - Jul 2010

  Clarivate provides insights and analytics for research and intellectual property management.

  • Developed an end-to-end implementation strategy for SaaS library software, enhancing global client engagement.
  • Implemented process improvements that reduced client cancellation rates and accelerated go-live times.
  • Led a team of specialists, delivering library software to clients in Europe, Asia, and Latin America.
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  Ex Libris

  Project Manager

  Aug 2005 - Feb 2009

  • Managed software delivery projects for academic and public sector libraries, from sale to go-live.
  • Coordinated cross-functional teams in sales, product management, and engineering to ensure project success.
  • Engaged with library customers to customize and troubleshoot software implementations.