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Vancouver, BC, Canada

Dana H.

Fractional Chief of Staff / COO for founders and CEOs whose team has strategy and headcount but no one driving delivery.

I step in when execution has stalled — when the team has a plan and the people to run it, but nothing is actually landing.

I'm a fractional Chief of Staff / COO with 20+ years running product and operations for founders and executive teams, including six years in high-stakes fractional and interim seats. I take ownership of the gap between what leadership wants and what the team is actually shipping — untangling delivery, aligning stakeholders, and rebuilding the operating rhythm so nothing depends on the founder chasing status updates.

Recent work spans a $200M enterprise data/AI program (Carrier Global — sustained Toptal engagement, portfolio and delivery ownership across 5+ business units), a ground-up replatform of a HIPAA-regulated logistics platform (Pvragon/RideCare — took over program ownership within 11 days, and built a working agentic PM system to run the tactical side), and AI-driven business process analysis and automation for an FDA-regulated medical device company (BiVACOR).

Engagements are typically embedded and hands-on: stabilizing a delivery org, standing up the operating cadence and reporting a team is missing, or taking full program ownership so a founder can get out of the day-to-day. I build the system, run it, and hand it off clean.

Hire Dana
Dana H.

Testimonials

Dana immediately hit the ground running on our holiday campaign, distilling the data and having the landing page experience defined and deployed within her first month.
KR
Kyle RushCTO, Maisonette
What really stands out about Dana is how she keeps everyone focused and motivated, even on complex projects. I'd jump at the chance to take another product to market with her again.
JH
James HerefordCEO, Pvragon
In a fast-paced and often ambiguous environment, Dana's leadership was instrumental… Dana's guidance to product and engineering leads on key feature design has not only sharpened our focus but also enhanced our team's ability to deliver with precision… put simply, we could not have done this project without her.
JBA
Jonathan Ben AnatCTO, Azrieli

Work

Pvragon (RideCare) — Medicaid NEMT replatform

pvragon.com
Pvragon (RideCare) — Medicaid NEMT replatform

I stepped into full program ownership of Pvragon’s RideCare replatform within 11 days to relieve the founder/CEO and own delivery for a HIPAA-regulated Medicaid NEMT logistics platform. I designed and built an agentic PM system (Claude-based skills, scheduled tasks, verification passes) to automate status tracking, follow-ups, and reporting so oversight didn’t depend on manual chasing. I ran an end-to-end Delivery Manager hiring search and executed a deliberate succession plan, intentionally ramping my hours from 20 → 10 → 5 hrs/week as the program stabilized. The program I owned delivered Wave 1 data migration (~173k rows at ~98% accuracy); first live customer was onboarded in July 2026.

Revy Autos — From Prototype to Validated Marketplace Traction

revyautos.com
Revy Autos — From Prototype to Validated Marketplace Traction

Fractional CPO / Product Delivery Lead

Senior product judgment applied early — before momentum hardened around the wrong assumptions.

Challenge:

Early-stage marketplace with only a prototype — no traction, no validated funnel, and high risk of building the wrong foundation.

Solution:

Joined as the first hire after the CEO, operating as fractional CPO to define the product thesis, validate conversion mechanics, and focus early build on revenue-driving bets.

Results:

  • 4× increase in listing engagement through a VDP UX overhaul
  • 6× paid conversion uplift via focused onboarding experiments
  • 15% increase in seller registration through onboarding optimization
  • ~4,500 new user registrations per month at peak

Azrieli Digital — Predictable Delivery for a Complex Marketplace Rebuild

Azrieli Digital — Predictable Delivery for a Complex Marketplace Rebuild

Product Delivery Lead

Stabilized execution in a high-stakes environment where mistakes were expensive.

Challenge:

A complex, multi-vendor marketplace with many dependencies — high delivery risk, low tolerance for missteps, and no room for experimentation-by-accident.

Solution:

Led product strategy and delivery end-to-end: defined the execution model, aligned stakeholders, and rebuilt the platform on a scalable, composable architecture.

Results:

  • On-time platform launch
  • 93% on-time releases across delivery cycles
  • Streamlined development processes and delivery predictability
  • Modern, scalable marketplace architecture

Maisonette — Turning a Risky Holiday Push into a Repeatable Growth Engine

maisonette.com
Maisonette — Turning a Risky Holiday Push into a Repeatable Growth Engine

Fractional Product Lead

Delivered short-term wins while laying the foundation for long-term product ownership.

Challenge:

No product org. Engineering-led decisions. Two months before peak holiday season — with traffic, revenue, and brand risk on the line.

Solution:

Led a focused holiday execution to deliver immediate results, then stayed on to install experimentation, clarify product ownership, and help hire the first Director of Product.

Results:

  • 16% increase in engagement with site filters
  • 2× CVR improvement for gift finder users
  • 10% YoY improvement in overall conversion rate
  • 2% increase in add-to-cart rate
  • 19% increase in site search engagement

Experience

Mar 2026 — Present

Pvragon

Fractional Chief of Staff

  • Took over program ownership of a ground-up multi-tenant replatform (HIPAA-regulated Medicaid NEMT logistics) within 11 days of kickoff.
  • Designed and built a full agentic PM system — skills, scheduled tasks, verification passes — automating tactical program management.
  • Ran a Delivery Manager hiring search end-to-end and executed a deliberate succession plan as the CEO pulled the engagement into strategic/revenue work.
Mar 2026 — Present
Carrier Global

Carrier Global

Senior Delivery Lead

Fractional program/portfolio lead for a $200M enterprise data/AI value commitment (~$120–140M owned by this org). Sustained and expanded engagement over 4+ months; role is currently ops-heavy and expected to move more strategic over time.

  • Own the Asana portfolio end to end — normalization, consolidation, and health monitoring across 5+ business units and onshore/offshore (US/India) delivery teams
  • Own portfolio-wide reporting, including the org's first financial forecast-vs-actuals source of truth and the KPI methodology feeding CDO-level reporting
  • Own own untangling and cleaning up the org-wide project intake pipeline that feeds the portfolio, taken on as an earned-trust scope expansion
Feb 2026 — Apr 2026
BiVACOR

BiVACOR

AI Business Process Analyst

FDA-regulated medical device company

  • Applied AI-driven business process analysis and automation to a fast-growing team
  • shipped a live automation (meeting transcript → action-item extraction → Slack approval → Asana task) that closed a real say-do gap.
  • 26 workflows mapped, 100+ operational items cataloged, 18 transformation areas identified
  • Built a reporting dashboard pulling from both Asana and the team's EDC (clinical data capture) system into a single operational view.
Feb 2024 — Nov 2025
Revy Autos

Revy Autos

Chief Product Officer

Revy Autos is a tech startup focused on revolutionizing the car selling process through AI, offering a smarter and stress-free platform for private car sales. Joined as essentially the second hire after the founding CEO, functioning as CPO and tactical head of product delivery

  • Championed the inception, strategic development, and operational execution of Revy Autos, steering the company from ground zero to a pivotal player in the auto-selling industry.
  • Spearheaded the technological and product roadmap, resulting in the creation and launch of an innovative AI-powered platform that enhanced user experience and transaction efficiency for car sellers.
  • Directed cross-functional teams, ensuring seamless collaboration between marketing, engineering, and design teams, to deliver a user-centric product.
  • KRs: 4x increase in listing engagement through VDP UX overhaul 6x paid conversion uplift through focused onboarding experiments 15% increase in seller registration (with no negative impact on overall funnel performance)
Sep 2020 — Jun 2021
Maisonette

Maisonette

Product Management Consultant

Maisonette is disrupting the retail sector by offering a curated online marketplace for unique children's fashion and home decor, bridging the gap between luxury and everyday families.

  • Optimized the holiday campaign through rigorous data analysis, user testing, and market research, elevating site engagement and conversion rates.
  • Strategically grew the product team, mentoring junior managers and refining CMS workflows to enhance operational efficiency.
  • Launched a comprehensive site experimentation program, leading to a 16% increase in engagement with site filters and a 10% overall improvement in conversion rates.
Jun 2020 — Jan 2024
AZRIELI.COM

AZRIELI.COM

Product Delivery Lead

AZRIELI.COM aimed to dominate the online retail landscape in Israel, providing a vast range of products across multiple categories, striving to offer a convenient shopping experience.

  • Led a transformative e-commerce platform project, moving AZRIELI.COM towards a composable commerce architecture for scalable growth.
  • Orchestrated the integration of various e-commerce components, enhancing the platform's functionality and user engagement.
  • Expanded the cross-functional team to 25 members, fostering a dynamic project environment aimed at agile and efficient execution.
  • Successfully managed the product roadmap, backlog, and sprint planning, achieving 93% of feature releases on time and reducing post-release critical bugs to an average of 0.6.
Nov 2011 — Apr 2016
Expedia

Expedia

Senior Product Manager, Flights

Expedia Group powers global travel through an expansive portfolio of travel brands, offering an array of online travel services and products to meet the needs of every traveler.

  • Revolutionized flight booking experience by addressing customer concerns and regulatory requirements, resulting in significant NPS and CVR improvements.
  • Led cross-functional initiatives to establish new industry standards for transparency in flight offerings, enhancing customer trust.
  • Cultivated partnerships with leading industry entities to streamline the integration of branded fares and ancillary products, fostering an ecosystem of collaboration.
Jun 2011 — Nov 2011
Expedia

Expedia

Sr. Technical Product Manager, Flights

  • Oversaw the strategic migration of Expedia's flights path to a new platform, enhancing the system's efficiency and user experience.
  • Played a pivotal role in modernizing the flight booking process, contributing to Expedia's sustained leadership in the online travel agency space.
Feb 2008 — Jun 2011
Expedia

Expedia

Senior Program Manager, Global Search Marketing Platform

Sep 2006 — Jan 2008
Redfin

Redfin

Product Manager