Dana Hetté

Vancouver, BC, Canada

Fractional Chief of Staff / COO for founders and CEOs whose team has strategy and headcount but no one driving delivery.

I step in when execution has stalled — when the team has a plan and the people to run it, but nothing is actually landing.

I'm a fractional Chief of Staff / COO with 20+ years running product and operations for founders and executive teams, including six years in high-stakes fractional and interim seats. I take ownership of the gap between what leadership wants and what the team is actually shipping — untangling delivery, aligning stakeholders, and rebuilding the operating rhythm so nothing depen…

Dana Hetté

Testimonials

  • Dana immediately hit the ground running on our holiday campaign, distilling the data and having the landing page experience defined and deployed within her first month.

    KR

    Kyle Rush

    CTO, Maisonette
  • What really stands out about Dana is how she keeps everyone focused and motivated, even on complex projects. I'd jump at the chance to take another product to market with her again.

    JH

    James Hereford

    CEO, Pvragon
  • In a fast-paced and often ambiguous environment, Dana's leadership was instrumental… Dana's guidance to product and engineering leads on key feature design has not only sharpened our focus but also enhanced our team's ability to deliver with precision… put simply, we could not have done this project without her.

    JBA

    Jonathan Ben Anat

    CTO, Azrieli

Work

  • Pvragon (RideCare) — Medicaid NEMT replatform

    Pvragon (RideCare) — Medicaid NEMT replatform

    I stepped into full program ownership of Pvragon’s RideCare replatform within 11 days to relieve the founder/CEO and own delivery for a HIPAA-regulated Medicaid NEMT logistics platform. I designed and built an agentic PM system (Claude-based skills, scheduled tasks, verification passes) to automate status tracking, follow-ups, and reporting so oversight didn’t depend on manual chasing. I ran an en…

    pvragon.com
  • Revy Autos — From Prototype to Validated Marketplace Traction

    Revy Autos — From Prototype to Validated Marketplace Traction

    Fractional CPO / Product Delivery Lead

    Senior product judgment applied early — before momentum hardened around the wrong assumptions.

    Challenge:

    Early-stage marketplace with only a prototype — no traction, no validated funnel, and high risk of building the wrong foundation.

    Solution:

    Joined as the first hire after the CEO, operating as fractional CPO to define the product thesis, validate conversion me…

    revyautos.com
  • Azrieli Digital — Predictable Delivery for a Complex Marketplace Rebuild

    Azrieli Digital — Predictable Delivery for a Complex Marketplace Rebuild

    Product Delivery Lead

    Stabilized execution in a high-stakes environment where mistakes were expensive.

    Challenge:

    A complex, multi-vendor marketplace with many dependencies — high delivery risk, low tolerance for missteps, and no room for experimentation-by-accident.

    Solution:

    Led product strategy and delivery end-to-end: defined the execution model, aligned stakeholders, and rebuilt the platform on a …

  • Maisonette — Turning a Risky Holiday Push into a Repeatable Growth Engine

    Maisonette — Turning a Risky Holiday Push into a Repeatable Growth Engine

    Fractional Product Lead

    Delivered short-term wins while laying the foundation for long-term product ownership.

    Challenge:

    No product org. Engineering-led decisions. Two months before peak holiday season — with traffic, revenue, and brand risk on the line.

    Solution:

    Led a focused holiday execution to deliver immediate results, then stayed on to install experimentation, clarify product ownership, and hel…

    maisonette.com

Experience

  • Pvragon

    Fractional Chief of Staff

    Mar 2026 - Present

    • Took over program ownership of a ground-up multi-tenant replatform (HIPAA-regulated Medicaid NEMT logistics) within 11 days of kickoff.
    • Designed and built a full agentic PM system — skills, scheduled tasks, verification passes — automating tactical program management.
    • Ran a Delivery Manager hiring search end-to-end and executed a deliberate succession plan as the CEO pulled the engagement into strategic/revenue work.
  • Carrier Global

    Carrier Global

    Senior Delivery Lead

    Mar 2026 - Present

    Fractional program/portfolio lead for a $200M enterprise data/AI value commitment (~$120–140M owned by this org). Sustained and expanded engagement over 4+ months; role is currently ops-heavy and expected to move more strategic over time.

    • Own the Asana portfolio end to end — normalization, consolidation, and health monitoring across 5+ business units and onshore/offshore (US/India) delivery teams
    • Own portfolio-wide reporting, including the org's first financial forecast-vs-actuals source of truth and the KPI methodology feeding CDO-level reporting
    • Own own untangling and cleaning up the org-wide project intake pipeline that feeds the portfolio, taken on as an earned-trust scope expansion
  • BiVACOR

    BiVACOR

    AI Business Process Analyst

    Feb 2026 - Apr 2026

    FDA-regulated medical device company

    • Applied AI-driven business process analysis and automation to a fast-growing team
    • shipped a live automation (meeting transcript → action-item extraction → Slack approval → Asana task) that closed a real say-do gap.
    • 26 workflows mapped, 100+ operational items cataloged, 18 transformation areas identified
    • Built a reporting dashboard pulling from both Asana and the team's EDC (clinical data capture) system into a single operational view.
  • Revy Autos

    Revy Autos

    Chief Product Officer

    Feb 2024 - Nov 2025

    Revy Autos is a tech startup focused on revolutionizing the car selling process through AI, offering a smarter and stress-free platform for private car sales. Joined as essentially the second hire after the founding CEO, functioning as CPO and tactical head of product delivery

    • Championed the inception, strategic development, and operational execution of Revy Autos, steering the company from ground zero to a pivotal player in the auto-selling industry.
    • Spearheaded the technological and product roadmap, resulting in the creation and launch of an innovative AI-powered platform that enhanced user experience and transaction efficiency for car sellers.
    • Directed cross-functional teams, ensuring seamless collaboration between marketing, engineering, and design teams, to deliver a user-centric product.
    • KRs: 4x increase in listing engagement through VDP UX overhaul 6x paid conversion uplift through focused onboarding experiments 15% increase in seller registration (with no negative impact on overall funnel performance)
  • Maisonette

    Maisonette

    Product Management Consultant

    Sep 2020 - Jun 2021

    Maisonette is disrupting the retail sector by offering a curated online marketplace for unique children's fashion and home decor, bridging the gap between luxury and everyday families.

    • Optimized the holiday campaign through rigorous data analysis, user testing, and market research, elevating site engagement and conversion rates.
    • Strategically grew the product team, mentoring junior managers and refining CMS workflows to enhance operational efficiency.
    • Launched a comprehensive site experimentation program, leading to a 16% increase in engagement with site filters and a 10% overall improvement in conversion rates.
  • AZRIELI.COM

    AZRIELI.COM

    Product Delivery Lead

    Jun 2020 - Jan 2024

    AZRIELI.COM aimed to dominate the online retail landscape in Israel, providing a vast range of products across multiple categories, striving to offer a convenient shopping experience.

    • Led a transformative e-commerce platform project, moving AZRIELI.COM towards a composable commerce architecture for scalable growth.
    • Orchestrated the integration of various e-commerce components, enhancing the platform's functionality and user engagement.
    • Expanded the cross-functional team to 25 members, fostering a dynamic project environment aimed at agile and efficient execution.
    • Successfully managed the product roadmap, backlog, and sprint planning, achieving 93% of feature releases on time and reducing post-release critical bugs to an average of 0.6.
  • Expedia

    Expedia

    Senior Product Manager, Flights

    Nov 2011 - Apr 2016

    Expedia Group powers global travel through an expansive portfolio of travel brands, offering an array of online travel services and products to meet the needs of every traveler.

    • Revolutionized flight booking experience by addressing customer concerns and regulatory requirements, resulting in significant NPS and CVR improvements.
    • Led cross-functional initiatives to establish new industry standards for transparency in flight offerings, enhancing customer trust.
    • Cultivated partnerships with leading industry entities to streamline the integration of branded fares and ancillary products, fostering an ecosystem of collaboration.
  • Expedia

    Expedia

    Sr. Technical Product Manager, Flights

    Jun 2011 - Nov 2011

    • Oversaw the strategic migration of Expedia's flights path to a new platform, enhancing the system's efficiency and user experience.
    • Played a pivotal role in modernizing the flight booking process, contributing to Expedia's sustained leadership in the online travel agency space.
  • Expedia

    Expedia

    Senior Program Manager, Global Search Marketing Platform

    Feb 2008 - Jun 2011

  • Redfin

    Redfin

    Product Manager

    Sep 2006 - Jan 2008

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