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Chattanooga, TN, USA

Jess C.

Leading AI Transformation with Vision and Execution Excellence

Jess Cloud stands as a pioneering force in the crossroads of AI strategy, product innovation, and technology transformation. Her career is dedicated to partnering with C-suite leaders to transform AI visions into tangible product strategies, driving competitive advantage, and revolutionizing customer experiences. With a track record in spearheading transformative initiatives across diverse sectors, Jess’s strategic acumen and leadership have catalyzed substantial revenue growth and operational efficiency. Her passion lies in crafting scalable AI solutions that enhance customer engagement without compromising quality, embodying a relentless pursuit of innovation and value creation.

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Jess C.

Experience

Apr 2024 — Present
HealthEquity

HealthEquity

VP, Digital Transformation, IT Product, and IT Ops

HealthEquity is a fintech company focused on providing health savings account management services.

  • Leader of IT Operations and Digital Transformation, managing a $31M budget and 114 teammates.
  • Led the design and execution of HealthEquity's enterprise AI strategy, aligning IT product, data, and business teams around a clear roadmap.
  • Modernized tech stacks to be cloud-based with AI, automation, and self-healing capabilities.
  • Collaborated on setting Level 1 and 2 KPI/OKRs for AI, digital service, execution accuracy, and vulnerabilities.
Jul 2023 — Apr 2024
HealthEquity

HealthEquity

VP, Digital Transformation

May 2021 — Aug 2023
HomeServe USA

HomeServe USA

VP, Automation & Innovation

  • North American leader of Innovation, Digital Transformation, and Automation. Will deliver $40M in business impact in a few short years.
  • Executive thought leader who champions disruption when necessary to achieve a greater success.
  • Transforms an idea from conception to significant business success.
  • Unique skill on building a team as a servant leader.
Mar 2020 — May 2021
Unum

Unum

Data Modernization & Insights Director

  • Digital Transformation champion that defined a multi-year roadmap for several programs and responsible for delivery of a $18M+ investment portfolio of 5 programs, 45 change projects, and 60 resources
  • Influenced IT and business leaders to ensure the data modernization portfolio aligns with strategic top of the house objectives
Sep 2018 — Mar 2020
IBM

IBM

Healthcare Data Modernization Project Executive

  • Key leader in a Medicaid Modernization $19M contract to build an enterprise data warehouse and cognitive analytical tools that exposed program efficiencies and opportunities
  • Helped write, present, and win 3 different government contracts for IBM Watson Health - Enterprise Data Warehouse and Medicaid Program Integrity Solutions
Feb 2017 — Sep 2018
Accenture

Accenture

Healthcare IT Sr Consultant

Accenture is a global professional services company offering consulting in strategy, digital, technology, and operations.

Jun 2012 — Jan 2017
Accenture

Accenture

Healthcare IT Consultant

Jan 2002 — Jun 2012
Multiple Companies

Multiple Companies

Multiple Start-ups

Consulted for multiple startups in IT services and product development roles.