Jess C.

Chattanooga, TN, USA

  1. Product
  2. Enterprise
  3. Financial Services
  4. Insurance
  5. AI Strategy & Implementation
  6. Professional Services

Leading AI Transformation with Vision and Execution Excellence

Jess Cloud stands as a pioneering force in the crossroads of AI strategy, product innovation, and technology transformation. Her career is dedicated to partnering with C-suite leaders to transform AI visions into tangible product strategies, driving competitive advantage, and revolutionizing customer experiences. With a track record in spearheading transformative initiatives across diverse sectors, Jess’s strategic acumen and leadership have catalyzed substantial revenue growth and operational efficiency. Her passion lies in crafting scalable AI solutions that enhance customer engagement without compromising quality, embodying a relentless pursuit of innovation and value creation.

Hire Jess
Jess C.

Experience

  • HealthEquity

    HealthEquity

    VP, Digital Transformation, IT Product, and IT Ops

    Apr 2024 - Present

    HealthEquity is a fintech company focused on providing health savings account management services.

    • Leader of IT Operations and Digital Transformation, managing a $31M budget and 114 teammates.
    • Led the design and execution of HealthEquity's enterprise AI strategy, aligning IT product, data, and business teams around a clear roadmap.
    • Modernized tech stacks to be cloud-based with AI, automation, and self-healing capabilities.
    • Collaborated on setting Level 1 and 2 KPI/OKRs for AI, digital service, execution accuracy, and vulnerabilities.
  • HealthEquity

    HealthEquity

    VP, Digital Transformation

    Jul 2023 - Apr 2024

  • HomeServe USA

    HomeServe USA

    VP, Automation & Innovation

    May 2021 - Aug 2023

    • North American leader of Innovation, Digital Transformation, and Automation. Will deliver $40M in business impact in a few short years.
    • Executive thought leader who champions disruption when necessary to achieve a greater success.
    • Transforms an idea from conception to significant business success.
    • Unique skill on building a team as a servant leader.
  • Unum

    Unum

    Data Modernization & Insights Director

    Mar 2020 - May 2021

    • Digital Transformation champion that defined a multi-year roadmap for several programs and responsible for delivery of a $18M+ investment portfolio of 5 programs, 45 change projects, and 60 resources
    • Influenced IT and business leaders to ensure the data modernization portfolio aligns with strategic top of the house objectives
  • IBM

    IBM

    Healthcare Data Modernization Project Executive

    Sep 2018 - Mar 2020

    • Key leader in a Medicaid Modernization $19M contract to build an enterprise data warehouse and cognitive analytical tools that exposed program efficiencies and opportunities
    • Helped write, present, and win 3 different government contracts for IBM Watson Health - Enterprise Data Warehouse and Medicaid Program Integrity Solutions
  • Accenture

    Accenture

    Healthcare IT Sr Consultant

    Feb 2017 - Sep 2018

    Accenture is a global professional services company offering consulting in strategy, digital, technology, and operations.

  • Accenture

    Accenture

    Healthcare IT Consultant

    Jun 2012 - Jan 2017

  • Multiple Companies

    Multiple Start-ups

    Jan 2002 - Jun 2012

    Consulted for multiple startups in IT services and product development roles.

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