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Mary C.
St Augustine Beach, FL 32080, USA
Fractional CIO / CTO | AI, Product & Digital Transformation | $100M+ Revenue Impact | 25% Cost Reduction | 3–7x ROI
Most enterprises can fund AI. Far fewer can govern it, scale it, and show the board what it returned.
That gap is where I work. For twenty-five years I have partnered with CEOs, boards, and executive committees across logistics, financial services, healthcare, federal, and workforce-solutions markets to set enterprise AI and transformation strategy — and then to own the delivery that converts it into revenue, cost structure, and enterprise value. I have governed $300M+ technology portfolios, carr…
Work
Enterprise AI Governance & Production Scaling
use cases.pdfI designed and led a multi‑year enterprise AI and growth strategy and institutionalized Responsible AI governance with an executive AI Ethics Council. I rebuilt AI approval and governance frameworks (notably at Empower), cutting approval cycles from 30 to 10 days, advancing 75+ use cases into 32 production solutions while sustaining zero material audit findings. I took direct accountability for a …
Gartner – AI Policy, Governance & Executive Alignment
Partnered with Legal, Compliance, and business leaders to define enterprise AI policies, governance frameworks, and executive reporting structures. Developed dashboards and guardrails ensuring AI initiatives aligned with strategic objectives while minimizing regulatory risk. Enabled leadership teams to confidently scale AI adoption within compliant and ethical boundaries.
Objective
Ensure responsibl…
emPOWER – Fractional Executive Leadership & Cost Optimization
Served as a fractional executive for a growth-stage energy organization, leading technology modernization and investment optimization initiatives. Rationalized platforms, streamlined operations, and prioritized high-impact initiatives, reducing operating costs by 25%. Delivered 6–8x ROI compared to a full-time executive hire while strengthening long-term competitive positioning.
Objective
Drive tran…
Deloitte – AI Readiness & Value Realization Strategy
Led AI readiness assessments for financial services and healthcare clients, evaluating data maturity, infrastructure, and organizational capabilities. Identified high-value opportunities projected to deliver $8–12M in annual efficiency gains and risk reduction. Developed phased implementation roadmaps achieving 3–6x ROI within 18–24 months and reducing administrative burden by 20–25%.
Objective
Enab…
Deloitte – Enterprise AI Governance & Risk Reduction
Designed and implemented enterprise-wide AI governance frameworks, including policies, controls, and ethical guardrails to ensure compliant and responsible AI adoption. Reduced compliance and operational risk exposure by over 40% while accelerating enterprise AI deployment. Enabled monetization strategies with projected 5–7x ROI and contributed to multiple patent-pending innovations leveraging dom…
Deloitte – Product Organization Scaling & P&L Ownership
Built and scaled a high-performing product organization of 50+ professionals across product, engineering, and data disciplines. Owned full P&L responsibility for a $150M portfolio, driving strategic investment decisions and operational efficiency. Improved gross margins by 25% through competitive analysis, strategic partnerships, and integration of AI/ML-driven capabilities.
Objective
Scale prod…
Deloitte – Agile Product Roadmap Execution & Delivery Acceleration
Developed and led execution of a multi-year product roadmap leveraging Agile methodologies across distributed teams. Prioritized high-impact features and optimized sprint planning and delivery processes. Successfully launched 12 major features ahead of schedule, driving a 60% increase in user retention and a 35% increase in customer acquisition.
Company: Deloitte
Objective
Accelerate product delivery…
SAAS PRODUCT STRATEGY & MARKET EXPANSION
Defined and executed a comprehensive product vision and strategy for a SaaS platform, aligning engineering, marketing, and sales teams around customer-centric growth initiatives. Led expansion into two new market segments and optimized go-to-market strategies. Delivered 45% year-over-year revenue growth and increased ARR by $28M through targeted product innovation and strategic positioning.
Company…
PwC – SaaS Product Strategy & Market Expansion
Defined and executed a comprehensive product vision and strategy for a SaaS platform, aligning engineering, marketing, and sales teams around customer-centric growth initiatives. Led expansion into two new market segments and optimized go-to-market strategies. Delivered 45% year-over-year revenue growth and increased ARR by $28M through targeted product innovation and strategic positioning.
Company…
emPOWER – Pricing Strategy & Monetization Optimization
Defined and implemented a data-driven pricing and packaging strategy for AI-enabled products, aligning customer value with revenue optimization. Conducted competitive analysis, customer segmentation, and willingness-to-pay modeling to refine monetization approaches. Increased average deal size and improved revenue predictability while ensuring alignment with market demand and product differentiati…
Deloitte – AI Product Innovation & Customer-Centric Design
Led the development and launch of AI-powered product capabilities grounded in deep customer discovery and Voice of Customer (VoC) insights. Conducted executive-level client interviews and translated qualitative feedback into prioritized roadmap features. Delivered solutions that improved decision accuracy by 49% and reduced sales cycle length by enabling data-driven insights, directly impacting re…
emPOWER – Cloud Platform Product Strategy & Growth
Owned end-to-end product strategy and roadmap for a cloud-based platform supporting 1M+ users. Led cross-functional alignment across engineering, sales, and marketing to deliver customer-centric enhancements and scalable architecture improvements. Drove a 28% increase in platform adoption and generated $100M+ in incremental revenue through feature innovation, user experience optimization, and targ…
PwC – Global PMO Transformation & Governance Modernization
Architected and deployed a global PMO framework across geographically distributed Fortune 100 portfolios, standardizing governance, execution, and reporting. Defined enterprise RACI models, executive dashboards, and portfolio prioritization methodologies that connected strategic objectives to delivery execution. Resulted in improved delivery predictability, 30% faster decision-making cycles, and e…
Deloitte – Enterprise AI Transformation
Deloitte – Enterprise AI Transformation & CoE Buildout
Spearheaded the design and launch of an enterprise-wide AI Center of Excellence (CoE) for multiple Fortune 100 organizations, establishing governance, operating models, and scalable delivery frameworks. Led cross-functional workshops with business and technology leaders to identify and prioritize 25+ high-value AI use cases, aligning initia…
Turned Customer Insight Into Measurable Market Expansion
Context: Mature core market with slowing growth and rising competitive pressure
- Led deep customer discovery across 40+ enterprise and mid-market clients
- Identified underserved adjacent use cases and validated demand through rapid MVPs
- Built a repeatable “discover → validate → scale” product incubation playbook
- Aligned roadmap with international expansion strategy and regional compliance needs
Measured …
Led AI-Enabled Product Transformation From Concept to Commercial Scale
Context: Board mandate to move beyond “AI experimentation” to real revenue impact
- Identified and prioritized AI use cases tied directly to customer pain, margin expansion, and defensibility
- Launched AI-powered features across forecasting, personalization, and workflow automation
- Established responsible AI governance covering security, bias, explainability, and compliance
- Partnered with Legal, Security…
Scaled Product Delivery and Velocity While Reducing Cost
Context: High-growth company experiencing delivery bottlenecks, burnout, and missed commitments
- Rebuilt product operating model using outcome-based roadmapping, dual-track agile, and OKRs
- Consolidated 14 squads into customer-aligned value streams, reducing dependencies by 35%
- Introduced product analytics and leading indicators (activation, time-to-value, feature adoption)
- Rationalized vendor spend and…
Drove Revenue Acceleration Through Product Portfolio Repositioning
Context: Multi-product B2B / B2B2C platform with stalled growth and fragmented roadmap
- Re-architected the product portfolio around 3 core customer value propositions, retiring 22% of low-margin SKUs and doubling down on high-velocity offerings
- Introduced a value-based pricing and packaging model, shifting 60% of revenue from usage-based to tiered subscription
- Partnered with Sales and Marketing to ali…
Consultant on Healthcare AI strategy
1. AI Vision & Strategic North Star
A concise articulation of how AI will advance clinical outcomes, operational efficiency, patient experience, and financial sustainability. This deliverable aligns AI investments to the organization’s mission, regulatory realities, and competitive positioning over a 3–5 year horizon.
Output: One-page vision statement and guiding principles (patient safety, equi…
AI Readiness Assessment & Roadmap – Healthcare Organization
Healthcare Transformation Engagement
· Conducted a comprehensive AI maturity and readiness assessment across clinical, operational, and administrative domains.
· Assessed data interoperability, privacy (HIPAA), security, and ethical considerations for AI adoption in healthcare environments.
· &nbs…
Fractional CIO – Boutique Energy Organization
Executive Leadership Engagement
· Served as Fractional CIO, providing strategic and operational technology leadership for a growing energy organization.
· Modernized IT and data architecture to support operational efficiency, analytics, and cybersecurity resilience.
· Guided vend…
AI Readiness Assessment & Roadmap
·
AI Readiness Assessment & Roadmap – Financial Services Organization
Strategic Advisory Engagement
· Led an end-to-end AI readiness assessment across data, architecture, security, operating model, talent, and regulatory constraints.
· Evaluated high-value AI use cases …
AI Governance & Risk Management Program
· Designed and implemented an enterprise-wide AI governance and risk management framework, aligning AI usage with regulatory, ethical, and security standards (NIST AI RMF, ISO 27001, SOC 2, data privacy principles).
· Established model lifecycle controls, risk classification, approval workflows, and executive oversigh…
Experience
Crowley
Vice President of Technology
Jan 2024 - Present
Empower Technology Advisors
Founder
Jan 2023 - Present
Independent executive advisory practice retained by CEOs, boards, and executive committees in regulated and growth-stage enterprises to set enterprise AI and transformation strategy, design Responsible AI governance, and modernize operating models — vendor-agnostic by design. • Convert fragmented departmental AI initiatives into unified, board-ready enterprise roadmaps with costed, phased value cases and explicit investment prioritization — framing the issue, building the workplan, running the assessment, and crystallizing the recommendation. • Advise CEOs and executive teams on technology investment strategy using hypothesis-driven analysis and data-driven storytelling, translating emerging technology into business cases executives can fund and boards can approve. • Operationalized a proprietary delivery methodology built from enterprise practice: a seven-dimension AI Readiness Model with an anchored rubric, a six-phase Assess–Prioritize–Mobilize–Pilot–Scale–Govern framework, and a five-pillar AI governance architecture aligned to NIST AI RMF and ISO/IEC 42001. • Design AI Centers of Excellence and operating models that institutionalize intake, prioritization, control ownership, and value realization across Product, Engineering, Risk, Legal, and business stakeholders in audit-sensitive environments. • Deliver entirely through influence — securing alignment from Legal, Risk, Security, and Technology leadership and driving cross-functional adoption with no reporting authority over the organizations advised.
- AI & Enterprise Transformation Strategy Set and owned delivery of enterprise AI strategy; generated $5M in new AI revenue and 1/3 portfolio cost reduction 2 Enterprise Technology Governance for CEOs/Boards Governed $300M+ technology portfolios; led 180-p
Crowley
Head of Corporate Business and IT Systems and Process Excellence
May 2023 - Jan 2024
The Adecco Group
SVP - Head of Finance Strategy and Transformation - North America
Jun 2020 - Aug 2023
Noblis
Senior Program Consultant
Jan 2018 - Jun 2020
Hilton
Vice President Enterprise Programs and Global Brand Management
Nov 2015 - Dec 2018
CareFirst BlueCross BlueShield
Sr. Director - Program Management Services
Jun 2010 - Nov 2015
KeyLogic Systems
Senior Program Director
Jan 2009 - May 2010
- Created and executed on strategic delivery of Strategy, Design and Deployment of a Visa’s SmartPay program
- Achieved CMMI Level 3
- Managed the rollout and daily use of Team Foundation Services (using the CMMI model) for development initiatives.
- Established senior and corporate management with strategic information, project status, critical issues, operating plans, and budget requirements pertaining to department programs
JPMorgan Chase
VP Program Management
Feb 2002 - Mar 2009
JPMorgan Chase
VP - Senior Technology Program Manager
Jan 2002 - Mar 2009
Mellon
Senior Program Manager
Jan 2000 - Jan 2002
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