Suzi R.

Charlotte Sweeney Associates is a B Corp consultancy specialising in inclusive leadership, culture transformation and human-centred organisational change, delivering learning, diagnostics and advisory to global clients.

• Delivered leadership and culture change programmes, including board and executive coaching interventions.
• Coached senior leaders to build inclusive behaviours and psychological safety across teams.
• Designed and facilitated CSA’s Leading Inclusive Change modules and alumni peer cohorts.
• Ran diagnostics (e.g., Leaders FIRST©) and translated insights into actionable culture change plans.
• Supported clients to embed fairness and inclusion into workforce planning, AI adoption and talent processes.

Center for Creative Leadership (CCL) is a global nonprofit specialising in transformative leadership development, research and learning solutions for individuals, teams and organisations across career stages.

• Served as Associate Coach and faculty member delivering CCL executive and leadership programmes globally.
• Co-designed blended learning experiences and assessments to support lasting behaviour change in leaders.
• Delivered one-to-one executive coaching aligned to CCL frameworks and organisational objectives.
• Contributed to curriculum design, facilitator development and evaluation of programme effectiveness.
• Supported client customisation of CCL content for sector- and culture-specific leadership needs.

Yes Futures is an award-winning London charity delivering intensive, extra-curricular personal-development programmes that raise aspiration, resilience and wellbeing for young people, aligned to Ofsted wellbeing frameworks and Gatsby Benchmarks.

• Volunteered as a coach delivering structured personal-development workshops to students aged 10–16.
• Helped young people build self-awareness, resilience, communication and transition skills.
• Coached pupils one-to-one to set goals, strengthen motivation and improve self-regulation.
• Collaborated with teachers to align sessions to school wellbeing and curriculum benchmarks.
• Contributed to monitoring impact and sharing evidence-based best practice with partner schools.

Sum Coaching + Consulting delivers purpose-led executive coaching, leadership & team development, and organisation development using whole-system and Gestalt-informed approaches. Founded to support authentic, sustainable leadership change through psychology, neuroscience and practical interventions.

• Founded and scaled a boutique coaching & OD practice focused on executive & senior leadership development.
• Designed and delivered bespoke executive coaching packages and leadership programmes using Gestalt, NLP and evidence-based approaches.
• Built a network of associate coaches and practitioners aligned to the Sum values to deliver multi-level organisational projects.
• Led DE&I and culture-focused interventions that integrated strategic goals with individual behaviour change.
• Co-created measurement frameworks to track leadership impact and programme ROI for clients.

Kindred Group (now part of FDJ UNITED) is a global online gambling and entertainment business offering brands and technology across multiple markets with a strong focus on responsible gambling and sustainable operations.

• Directed Talent Development, L&D and DE&I strategy to drive inclusion, engagement and performance.
• Built global learning curricula, leadership pipelines and succession plans for senior roles.
• Implemented performance management and talent review processes to strengthen bench strength.
• Led culture and change initiatives to align values, regulatory requirements and employee experience.
• Partnered with HR and business leaders to measure impact and embed accountability for inclusion metrics.

• Led Talent Development, Culture and DEIB strategy to embed inclusion and increase engagement.
• Defined and implemented succession planning, talent reviews and high-potential development.
• Partnered with senior leaders to align culture, values and performance frameworks across regions.
• Built measurement and governance to track DEIB progress and link people initiatives to business outcomes.
• Sponsored cross-functional programmes (learning, wellbeing, ERGs) to strengthen belonging and retention.

Collinson is a global, privately owned business focused on travel, loyalty and customer engagement solutions (e.g., Priority Pass), delivering products and services that help people travel with greater ease and confidence.

• Led Group-wide learning & development strategy to upskill leaders and frontline teams across regions.
• Built capability frameworks, leadership pathways and blended learning offers aligned to business goals.
• Introduced learning technologies and measurement approaches to track behavioural change and business impact.
• Partnered with senior stakeholders to translate strategic priorities into targeted development interventions.
• Oversaw talent programmes including manager development, high-potential acceleration and coaching.

SR Learning & Coaching is a consultancy specialising in change, learning and coaching interventions to improve leadership capability, customer experience and organisational performance.

• Directed change and learning programmes across leadership, sales and customer-experience themes.
• Designed bespoke learning content and facilitated experiential workshops for senior stakeholders.
• Provided executive coaching and team-development interventions supporting strategic change.
• Managed client relationships and commercial proposals, growing consultancy engagements.
• Advised on talent and capability strategies to embed sustainable behaviour change.

NKD is a UK-based employee engagement and culture agency delivering learning, leadership development and employee experience solutions to help organisations activate cultural transformation.

• Led whole‑company capability strategy across attraction, development and retention during a growth phase.
• Built recruitment and development processes to attract high‑potential talent and shorten time-to-productivity.
• Designed and implemented capability frameworks, manager toolkits and internal learning initiatives.
• Coached leaders and supported change communications to accelerate cultural and performance goals.
• Partnered with subject-matter teams (behavioural psychologists, creatives) to create engaging L&D offers.

Caesars Entertainment is a leading global casino-entertainment company operating hotels, casinos and live entertainment venues delivering hospitality and gaming experiences.

• Established and led the Learning department, building recruitment and training functions from the ground up.
• Delivered leadership, talent and customer-service development programmes across multiple sites.
• Managed cross-border organisational projects including change programmes and talent initiatives.
• Coached and facilitated at all levels to embed new behaviours and improve service standards.
• Designed competency-based learning and compliance training to meet regulatory and business needs.

Northern Rock is a UK banking brand providing savings, mortgages and financial services with a history of large-scale retail operations and regional customer focus.

• Designed and delivered training programmes to upskill staff across retail and mortgage functions.
• Managed end-to-end learning initiatives supporting compliance, service standards and sales capability.
• Developed onboarding and continuous professional development curricula for front-line colleagues.
• Collaborated with business leaders to identify capability gaps and create targeted learning solutions.
• Facilitated workshops and coached managers to improve team performance and customer outcomes.

Independent musician and creative professional delivering live and studio performances, songwriting/top-line composition and band management across commercial and session work.

• Performed as lead and session vocalist across live gigs and studio recordings.
• Wrote and co-wrote songs and top‑lines for bands and recording artists.
• Managed band logistics, bookings and relationships with venues and session producers.
• Played alto saxophone on selected recordings and live sets to support arrangements.
• Coordinated rehearsals, rehearsed arrangements and supported creative direction for projects.

• Established and grew business through client relationship management and targeted prospecting.
• Worked with internal teams to align product propositions to customer needs and compliance rules.
• Supported sales training and coached colleagues on solution selling and objection handling.
• Contributed to local market strategy and collaborated with marketing to increase lead generation.
• Maintained strong customer service standards and handled complex client enquiries to completion.

Global House Estates (Barnard Marcus) is a central London estate agency offering sales, lettings and property management services with a focus on client care and local market expertise.

• Coached and developed Business Development Managers to improve sales performance and client outcomes.
• Designed and delivered individual, departmental and organisation-wide training aligned to compliance needs.
• Managed competency reviews and implemented learning interventions to improve regulatory adherence.
• Led projects to streamline sales and lettings processes and improve customer experience.
• Monitored training impact and refined programmes to meet evolving business and legislative requirements.