Tyler L.

As the lead product designer for Outcome, I'm proud of the hypothesis-driven goal-setting platform we've created to transform how teams track progress and articulate reasoning. Outcome moves beyond rigid OKR structures to reflect how teams actually think and work.

Working with our cross-functional team of product managers and engineers over four months, I helped shape this AI-powered solution from concept to implementation, creating an experience that resonates with how teams naturally operate.

Our design focuses on:

• Enabling teams to document their thinking through a hypothesis framework rather than arbitrary metrics
• Leveraging AI to simplify updates and integrate relevant documents automatically
• Creating flexible workflows that adapt to team language instead of forcing rigid terminology
• Providing richer context around goals for improved stakeholder communication
• Reducing documentation burden while increasing meaningful engagement

Our user testing validated our approach with remarkable results: 91% of users preferred our solution over traditional OKR platforms, with 83% expressing willingness to switch from existing tools. Users reported a 78% improvement in clarity for team alignment and stakeholder communication.

The platform represents a fundamental shift in goal-setting, moving away from rigid documentation toward a system that captures how teams actually think and work—ultimately helping organizations track meaningful progress while learning from their experiments in a natural, engaging way.

As the lead product designer for Zapier Canvas, I'm excited about the innovative visual automation experience we've created for users across all technical skill levels. Zapier Canvas (https://zapier.com/blog/announcing-zapier-canvas/) represents a significant evolution in how people design and understand their workflow automations.

Working closely with our product and engineering teams, I helped transform this concept from wireframes to reality, creating an intuitive drag-and-drop interface that makes automation building more accessible and powerful.

Our design focuses on:

• Providing a visual canvas where users can see and manipulate their entire workflow
• Enabling complex conditional logic through an intuitive branching system
• Offering real-time workflow testing and debugging
• Simplifying the connection between different apps and services
• Making automation design collaborative with team sharing capabilities

The initial launch has generated tremendous excitement, with thousands of users creating workflows that would have been challenging to build in a traditional linear interface. This strong market validation confirms we're addressing key friction points in the automation ecosystem.

Our user-centered approach has created a system that accommodates both beginners who need simplicity and power users who demand flexibility, ultimately making sophisticated workflow automation accessible to everyone regardless of their technical background.

Retry

Claude does not have internet access. Links provided may not be accurate or up to date.

As the lead product designer for Indeed Central, I'm proud of the innovative solution we've created for franchise businesses. Indeed Central (https://www.indeed.com/employers/indeed-central) addresses the unique challenges franchises face in maintaining hiring consistency and workforce visibility across multiple locations.

Working within Indeed's incubator, I helped transform this concept from idea to reality, creating a platform that gives franchise headquarters unprecedented oversight into their franchise owners' hiring practices and retention metrics.

Our design focuses on:

• Standardizing hiring processes across all franchise locations
• Providing headquarters with real-time visibility into location-specific hiring metrics
• Enabling performance comparisons between franchise owners
• Surfacing retention insights to identify successful practices
• Centralizing recruitment resources while allowing for location-specific customization

The first year exceeded our expectations, with over 200 franchise activations and $1.2M in funding secured for continued development. This strong market validation confirms we're addressing a critical need in the franchise ecosystem.

Our user-centered approach has created a system that balances franchise owner autonomy with the headquarters' need for consistency and visibility, ultimately strengthening the entire franchise network through improved hiring outcomes.

As the lead product designer for Fiserv's community bank mobile application, I spearheaded the comprehensive redesign of legacy systems to create a modern, intuitive experience for community bank customers.

Working closely with our cross-functional team, I helped transform outdated banking infrastructure into a responsive mobile-first web application that brings enterprise-level functionality to local financial institutions.

Our design focuses on:

• Reimagining legacy systems with a clean, intuitive interface optimized for mobile devices
• Introducing powerful new features like automatic bill pay with smart scheduling capabilities
• Creating a seamless peer-to-peer wire transfer experience with enhanced security protocols
• Ensuring fully responsive design that adapts perfectly across all device types
• Simplifying complex banking workflows while maintaining comprehensive functionality

The redesigned platform has significantly improved user engagement metrics while allowing community banks to compete with larger financial institutions through a modern digital experience.

Our user-centered approach created a system that balances powerful banking functionality with accessibility for customers of all technical abilities, ultimately strengthening the relationship between community banks and their account holders through improved digital touchpoints.